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Shottenkirk Hyundai Rome - Service Center

Rome, GA

4.5
301 Reviews

301 Reviews of Shottenkirk Hyundai Rome - Service Center

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April 25, 2024

They were very friendly,knowledgeable,and courteous. I was there for my 24,000 mile service. It did not take very long and I was on my way. More

by SarahCargle55
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Kay
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Apr 26, 2024 -

Shottenkirk Hyundai Rome responded

Sarah, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 22, 2024

Could not fix it. Will have to go back which is 50 miles for the 3rd time to get fixed More

by DWAYNE.YOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Davis, Kaleb Buck
Report | Print
Apr 24, 2024 -

Shottenkirk Hyundai Rome responded

DWAYNE, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0640 and ask for one of our managers.

April 22, 2024

Yes yall do a very good job . Keep up the good work you ask do. Thanks More

by BUTLEREM89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kam Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Davis, David Kay, Kaleb Buck, Nick Primiano, JT Laughridge, Glen Johnston, Lauren Kelley
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Apr 24, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

April 19, 2024

Service on my car was handled in a friendly, professional manner and completed in good time. I also appreciated the effort made to keep the interior clean. More

by KKEMPER330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 17, 2024

My poor experience comes from the fact that what was quoted to me online for my manufacturer suggested maintenance ($150) wasn't what I was quoted when I dropped off my car ($250) nor what I paid ($330) More

by KMSTEELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Kay
Report | Print
Apr 18, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0640 and ask for one of our managers.

April 13, 2024

Professional and quick to take care of the car. Price was fair, as advertised, and competitive with other local stores. The advisors greeted me, asked questions, and explained everything clearly. W More

by hale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Shottenkirk Hyundai Rome responded

hale, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai Rome!

April 09, 2024

I've taken my car in several times for issues but friendly service from Russ and simple explanations made me feel at ease. Everytime I call to speak with Russ, he was always nice and patient. More

by shawanad
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Shottenkirk Hyundai Rome responded

shawanad, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Hyundai Rome. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 09, 2024

Great service and very helpful service writers very nice showroom and friendly staff, lots of new and used cars More

by setaylor1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kam Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Kay
Report | Print
Apr 10, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Hyundai Rome!

April 07, 2024

Dealer ship and managers they go the extra step with customers they actually care Great dealership to buy car and service it More

by JAMES.CORRAO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Kay, Nick Primiano, JT Laughridge
Report | Print
Apr 08, 2024 -

Shottenkirk Hyundai Rome responded

JAMES, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Hyundai Rome!

April 06, 2024

We were at the dealership for quite some time at least three hours just for a tire rotate oil change other than that we were well satisfied with the service we got you guys are going in the right directio More

by tweets1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ Barlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Kay
Report | Print
Apr 08, 2024 -

Shottenkirk Hyundai Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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