Shottenkirk Honda of Huntsville - Service Center

My car had an a/c recall or better put a warranty extension. When I arrived at dealership for repair I was informed that I might be charged a $380.00 diagnostic fee if my a/c problem is something oth extension. When I arrived at dealership for repair I was informed that I might be charged a $380.00 diagnostic fee if my a/c problem is something other than identified problem in recall/warranty extension notice. This is some seriously f'up predatory behavior. Regardless of outcome I won't be coming back to this dealership for any reason. Also of note, I was told on phone when arranging appointment it shouldn't take more than a few hours for repair, upon arrival I was informed by staff it could take all day. They simply don't give a flying f' about you. More

Lazlo is a great salesman. He makes you feel like you are most important and his job is to make sure you are a happy Honda owner. He makes you feel like you are most important and his job is to make sure you are a happy Honda owner. More

My 2013 Honda was serviced and less then 10 later I started having spongy brake issues. I went back for a diagnostic and was told someone put the wrong type of fluid or liquid in the braking system. T started having spongy brake issues. I went back for a diagnostic and was told someone put the wrong type of fluid or liquid in the braking system. The technician denied making the error and Honda refuse to correct the issue. They told me my brake system is now deteriorating. Many reviews indicate Honda owners are having multiple issues with their vehicles and are receiving poor service. Customer service concerns seems nonexistent, "it's not their problem". Nice talk but no assistance, help or relief given. Customer service actually told me to take my vehicle somewhere else for service. More

Tried to schedule for an oil/filter change but was told they could only do with a multipoint inspection, brake check, tire check, fluid check and lights check and that it would be $58.92. Uh, okay....... they could only do with a multipoint inspection, brake check, tire check, fluid check and lights check and that it would be $58.92. Uh, okay....... My child takes the vehicle in as it's currently out of state and I ended up being charged $72.44, not the $58.92 mentioned. I called and spoke with Mike the service advisor and he claimed he had asked my child if a tire rotation was wanted and that he had said 'yes'. My child didn't agree to anything additional being done other than what the appointment was for. If someone makes an appointment for "X" don't change it to "Y" when a kid brings it in. All I wanted in the first place was an oil/filter change, and nothing more. That evening, I received an e-mail from the dealership for the same services they charged me for but for the special price of $55.55. ??? Besides the upsell, I was told by my child and his friend who had brought the car in that Mike was a bit of a jerk asking where the car had been purchased, and even though Mike was told in a different state, he later insisted my child had told him it had been purchased there at Shottenkirk. Uh, Okay....... I WILL NEVER TAKE ANY OF MY VEHICLES TO YOU AGAIN More

Labor charges are for how long their book says the work should take, not the actual hours worked to complete the job. Charged me 2.5 hours of labor for a 40 minute job which equated to $400 for 40 minutes should take, not the actual hours worked to complete the job. Charged me 2.5 hours of labor for a 40 minute job which equated to $400 for 40 minutes of work. Manager did not care when I raised the issue. Beware!!!! More

Took CR-V in for 30k miles, $400+ check up. Got a call from back in a couple of hours. "My tires are worn out and they can do it for $800." Knowing that one of the tires had only gone less than 10k miles from back in a couple of hours. "My tires are worn out and they can do it for $800." Knowing that one of the tires had only gone less than 10k miles, I refused. After picking up my car I checked and none of the tires had approached their built-in low tread indicator. With 7 Hondas in my immediate family we have had considerble trust in the brand. This is unacceptable... and when they failed to put a little thing like the oil change sticker on the windshield, it makes me wonder what else did they ignore. WHO ARE THESE PEOPLE? More

Brought my 2016 Honda Civic in for an oil change and tire rotation. Found out four days later they charged me for the tire rotation but didn't perform the service. I now question whether they performed the rotation. Found out four days later they charged me for the tire rotation but didn't perform the service. I now question whether they performed the oil change. More