Shottenkirk Honda of Huntsville - Service Center

I recently scheduled my 2018 Honda CR-V service online and took it to the Service Center on the scheduled date and time. I had an excellent experience. From the moment I arrived, the staff was friendly a and took it to the Service Center on the scheduled date and time. I had an excellent experience. From the moment I arrived, the staff was friendly and attentive. The waiting area was comfortable and well-equipped, which made the time fly by. I’m confident in the quality of the work done and the pricing was fair. Overall, it was a seamless, professional experience. Highly recommend this service center for anyone looking to keep their Honda in top condition! More

I scheduled my service online and was given 2pm time for Saturday. I added in the instructions that I wanted the ceramic coating also. When we drove 2 hours Saturday, Michael Wessner was not friendly at al Saturday. I added in the instructions that I wanted the ceramic coating also. When we drove 2 hours Saturday, Michael Wessner was not friendly at all. He acted like he didn't want to be bothered with us. He said that it was too late in the day to do coating. He said its only done M-F that I had to be there at 830am. When we bought our car, we were told that it would be done when we brought it for service anytime. No one communicated with me that they couldn't do the coating. Now I have to take off work to come back to get that done. He said I should have called to make my appointment instead of online. Why have an online service appointment process if its not going to be followed. Your website needs to be clear if there are limitations to your services and not use the online service appointments. I am extremely disappointed in your poor communication and service. More

Great and efficient service! Everyone was very polite and took the time to adequately listen to my concerns. Everyone was very polite and took the time to adequately listen to my concerns. More

Had some maintenance work done and a visor needed to be replaced. The service was quick and professional. The visor had to be ordered. The part came in the next day. Installed in 15 min. Great service replaced. The service was quick and professional. The visor had to be ordered. The part came in the next day. Installed in 15 min. Great service. More

I scheduled to come in for recall when I asked how long would it take I was told 3 hrs when I got there I was told 6hrs. So couldn’t have it done. The people who answer the phone should have a better idea would it take I was told 3 hrs when I got there I was told 6hrs. So couldn’t have it done. The people who answer the phone should have a better idea of the job. So I wasted my time coming in. More

Great Job, Scott and crew. Glad to get this done. I figured early that it would be expensive for B14 minder. Turned out cheaper than planned. Thank-you! Glad to get this done. I figured early that it would be expensive for B14 minder. Turned out cheaper than planned. Thank-you! More

All the staff are always friendly and willing to help in any way. JR is always there to listen to my concerns. I appreciate all the mechanics and the ladies at all the help desk. Heidi is so amazing and kin any way. JR is always there to listen to my concerns. I appreciate all the mechanics and the ladies at all the help desk. Heidi is so amazing and kind. I really enjoy the professionalism of the entire staff. I purchased my SUV from here and now I’m looking for a new one. I truly recommend everyone to come to this dealership for their service needs and to purchase a new vehicle. More

Service for recall item was great. Seems car wash for visit just went through the motions…dirty windows from dirty water. Otherwise pleased with service Seems car wash for visit just went through the motions…dirty windows from dirty water. Otherwise pleased with service More

Service was great. Brakes still make noise after brake service, needs another look very soon. Brakes still make noise after brake service, needs another look very soon. More

Great service. , Easy to make an appointment, and just overall nice people And a clean waiting room , Easy to make an appointment, and just overall nice people And a clean waiting room More