Shottenkirk Honda of Davis - Service Center

Overall unprofessional. . Poor customer service. Poor follow through with what was communicated with the customers. Poor communication after deal has been made. . Poor customer service. Poor follow through with what was communicated with the customers. Poor communication after deal has been made. More

From a very welcoming beginning, the staff were all helpful and friendly. It was a joy interacting with them. A careful and personable driver took me home while my car was being serviced and picked m helpful and friendly. It was a joy interacting with them. A careful and personable driver took me home while my car was being serviced and picked me up to return to the dealership at a time that worked for me. The friendly service person who greeted me when I returned explained what they had found--and answered my questions carefully in a way I (not being a 'car person') understood. More

Made a very convenient appointment. I appreciate being able to go to McDonalds for breakfast and then wait less than one hour to drive away.. I appreciate being able to go to McDonalds for breakfast and then wait less than one hour to drive away.. More

University Honda serviced my car for many years. They were knowledgeable and caring. Shottenkirk has become all business and very impersonal. I left Shottenkirk and went to Hoffmann's where I was tr They were knowledgeable and caring. Shottenkirk has become all business and very impersonal. I left Shottenkirk and went to Hoffmann's where I was treated with care and attention. Their staff offered me the longtime Davis experience. More

We had the best experience working with Jennifer. She is the best service person we've dealt with. She's clear, communicative, professional, and nice! My husband refuses to use dealerships for servic She is the best service person we've dealt with. She's clear, communicative, professional, and nice! My husband refuses to use dealerships for service, but he even agreed that Jennifer is great! Shottenkirk is better because of Jennifer! More

I dropped off for some small items to do like mud flaps and wheel locks. I expected most of the day but was surprised to get a call in about 2 hours after dropping off. I asked for a detail since that was and wheel locks. I expected most of the day but was surprised to get a call in about 2 hours after dropping off. I asked for a detail since that was missed on my purchase day which he promptly said no problem and got it handled. Pick up was a breeze. Excellent service More

they lie, robbed customers, no customer service ethics. Initially they tell different story and the end they charge different thing Initially they tell different story and the end they charge different thing More

Have always have excellent Service It all starts with Tom and Jennifer who are outstanding in there Job Would not consider taking my Honda any where else for service Also thy both have such wonderful a Tom and Jennifer who are outstanding in there Job Would not consider taking my Honda any where else for service Also thy both have such wonderful attitudes and its very evident they care about there customers and the job they do They are truly the best More

The service was completed in a timely manner and the staff was very friendly. The only thing that was left out was that they wanted me to leave my car until 5 pm, but I live in contra costa county and d staff was very friendly. The only thing that was left out was that they wanted me to leave my car until 5 pm, but I live in contra costa county and did have a way to get home. I am happy to say they got the recall service done with in 2 hours. More

Christian Gutierrez was so helpful and helped me with all my needs. He went above and beyond to assist me and teach me about different parts of my car. This was one of the most pleasant experiences I’ve had my needs. He went above and beyond to assist me and teach me about different parts of my car. This was one of the most pleasant experiences I’ve had at a dealership. More