Douglas Asport

The customer service at Shottenkirk Honda was exceptional. The sales team was knowledgeable, friendly, and not pushy at all. I highly recommend this dealership. exceptional. The sales team was knowledgeable, friendly, and not pushy at all. I highly recommend this dealership. More

by JLVALILA8 Verified Customer Verified Customer

Helpful 0

Report | Print

Issue with contract and they refused to make it right. Will not reccomend to anyone Will not reccomend to anyone More

by CVALVERDE876 Verified Customer Verified Customer

Helpful 0

Report | Print

Sagar was rude and condescending and very aggressive in his sales tactics. He implied several times that I had a problem if I did not recognize that this was a good deal. The finance Manager was polite but his sales tactics. He implied several times that I had a problem if I did not recognize that this was a good deal. The finance Manager was polite but so talkative to the point that I could not review the documentation. He constantly told me I did not need to review the Information because it was all standard. It turns out that they tried to slip in the platinum care product that I had refused during negotiations. Sagar returned to the finance office at that point, at first telling me everything was OK and then dismissive whenI indicated that I had not agreed that product. The product was ultimately removed when I insisted upon it. I had been promised a full tank of gas, but received less than half of a tank when I left the dealership. I thought about returning to the dealership to insist upon it, but decided I did not want to deal with the staff anymore. Moreover, part of the deal was that they would remove the bike hitch from my old vehicle and return it to me during the trade-in process. I had to ask several times for this to happen and It was not done until I indicated that I would not leave until I received my bike rack back. The gentleman who removed it and help me load it into the new CRV was the kindest and nicest person there. If I had not been tired of the entire car search process over several months, I would not have purchased the car from this dealership. I love the car, very unhappy with the dealership. More

by ALLKLEIN Verified Customer Verified Customer

Helpful 0

Report | Print

Very disappointed with sale department. They push customers to buy optional products and services without giving all information about them and thus not letting customers to make informed d They push customers to buy optional products and services without giving all information about them and thus not letting customers to make informed decisions. Making money by all means is their first priority, customer satisfaction- is the last. More

by O Verified Customer Verified Customer

Helpful 0

Report | Print

We were not pressured to buy our car. They let us take our time to make our comparisons and ultimate decision. We do wish the manager had helped the finance guy earlier. About 7 people bo They let us take our time to make our comparisons and ultimate decision. We do wish the manager had helped the finance guy earlier. About 7 people bought a car that day with only 1 finance guy to wright up all the contracts. More

by THECOOKIEQUEEN1 Verified Customer Verified Customer

Helpful 0

Report | Print

Great support, they made the process of getting a new car easy and answered every questions I had. easy and answered every questions I had. More

by S.ANTONIO.LOPEZ.24 Verified Customer Verified Customer

Helpful 0

Report | Print

We had agreed upon a specific price for our purchase, including all fees and taxes, but unfortunately, it was not honored by the dealership. We were not informed about this until after we had left the de including all fees and taxes, but unfortunately, it was not honored by the dealership. We were not informed about this until after we had left the dealership. We were also promised that we would receive our purchase information that same day, but we don't receive it till about a week later. Additionally, we faced several issues with the finance manager. It's unclear whether she was simply bad at her job or if she intentionally tried to manipulate the situation to make us secure financing through them instead of our local credit union. More

by MTYSON12 Verified Customer Verified Customer

Helpful 0

Report | Print

Entire process was completely smooth and done in a timely manner. Sagar Sigdel was amazing! Would 100% recommend this dealership to family and friends! manner. Sagar Sigdel was amazing! Would 100% recommend this dealership to family and friends! More

by MAILANI YOUNG Verified Customer Verified Customer

Helpful 0

Report | Print

Easy ,very straight forward about the prices,condition of the car,nice agents ,explain ver well about tbe loan agreement the car,nice agents ,explain ver well about tbe loan agreement More

by ALMACABENTA219 Verified Customer Verified Customer

Helpful 0

Report | Print

Our experience at Shottenkirk was great. Cristian Cooley, Sagar, and Doug made our car purchasing experience incredibly smooth. We felt welcomed and all of our questions were answered. Would Cristian Cooley, Sagar, and Doug made our car purchasing experience incredibly smooth. We felt welcomed and all of our questions were answered. Would highly recommend this dealership to anyone looking to purchase a new vehicle. More

by CSEFFREN Verified Customer Verified Customer

Helpful 0

Report | Print