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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,106 Reviews

4,106 Reviews of Shottenkirk Honda of Cartersville - Service Center

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September 30, 2024

Very professional. Service was great! All of recommendations was explain to me. Everyone there us friendly and courteous. More

by KESLATON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Honda of Cartersville.

September 29, 2024

Received a welcome and help immediately. Everyone was friendly and helpful. The coffee and snacks are a great bonus to have offered. More

by bradreynolds1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger
Sep 29, 2024 -

Shottenkirk Honda of Cartersville responded

Brad, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

September 29, 2024

I arrived for my first oil change, this was a great experience. I was waiting for my car to be finished. Was not a very much weight at all. I forgot to tell them that I needed a tire rotation, but they More

by DMURPHY62462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Heaton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richie Goetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Etters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

September 28, 2024

My experience with service this time was excellent. From the time I drove into the bay until my car was delivered to me after the service was completed was exceptional. The staff was courteous and co More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richie Goetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Shottenkirk Honda of Cartersville responded

Kathy, Thank you for your business and this review. We're happy to hear Terry, Richie, and our service were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 28, 2024

Great service from jordan got it all done very nice staff thank you so much More

by JBOCEPHUS70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for choosing Shottenkirk Honda of Cartersville. Your feedback and rating mean a lot to us. We're glad Jordan was able to help, and we hope to see you again!

September 28, 2024

Jordan always rates five stars. Shottenkirk has taken excellent care of my car, and everyone I have dealt with has been knowledgeable and courteous. I recommend this dealership to More

by LOUISELEACHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you, Louise! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jordan met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville. We look forward to having you as one of our valued customers for many more years to come!

September 28, 2024

Kevin facilitated a great service experience. He greeted me in the service bay, assessed my needs and had my visit going fast! He set the foundation for another excellent experience. This Serv More

by RICKMAGES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Corley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Etters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily,
Sep 29, 2024 -

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin, Tyler, and our team met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

September 27, 2024

Kevin has been awesome! ! I've had my Honda worked on several times trying to correct a steering issue after a recalled part was replaced. After several other parts and tri More

by HOLLOWAYTONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you, Tony, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Kevin here at Shottenkirk Honda of Cartersville.

September 27, 2024

I received requires immediate attention for what is under my hood. I received a satisfactory on my last two visits. My service advisor did not discuss this or even go over this ! He was too busy selling me a More

by BVW425
Recommend Dealer
No
Employees Worked With
Richie Goetz
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Harris was my technician
Sep 30, 2024 -

Shottenkirk Honda of Cartersville responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 27, 2024

Kevin was very helpful, explained to me how I could book online and add an additional service task. More

by SUE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you, Sue! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you again for choosing Shottenkirk Honda of Cartersville. We look forward to having you as one of our valued customers for many more years to come!

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