Shottenkirk Honda of Cartersville - Service Center

I made an appointment for 10:45. I sat there almost 2:00 just for oil change tire rotate. I know every person in there did not have an appointment and they all were finished before i I sat there almost 2:00 just for oil change tire rotate. I know every person in there did not have an appointment and they all were finished before i was. My question is why bother to make an appointment just to have walk ins given precedents. Makes no sense. Im not sure if i will go back. Three hours is ridiculous. More

Attentive staff! Answered all of my questions and took care of me. As a woman, I felt safe coming there by myself knowing I won’t be cheated or taken advantage of. Ti Answered all of my questions and took care of me. As a woman, I felt safe coming there by myself knowing I won’t be cheated or taken advantage of. Timely as well. More

Service was well explained and then executed as stated on cost and time. Service writer was knowledgeable and helpful. cost and time. Service writer was knowledgeable and helpful. More

Good buying experience. T. L. Ford was super helpful. Except for a communication snafu that resulted in an hour and a half wait while the vehicle was being detailed before t T. L. Ford was super helpful. Except for a communication snafu that resulted in an hour and a half wait while the vehicle was being detailed before taking it home, it was a seamless process. More

Service ended up being completed in one day but communication was horrible! We received a text in the morning at 0730 that we could reply to or a number to call. We immediately called with no respo communication was horrible! We received a text in the morning at 0730 that we could reply to or a number to call. We immediately called with no response. We text 3 times throughout the day without a response. We called 3 times and left a voicemail. We did get a response around 1:30 saying they were looking at the car at that time. We didn’t hear anything and called again around 3:30. Finally a little after 4 we called the main number for them to track down our service representative. At that time, she said they were just now looking at the car. Fortunately it was a dead battery that was able to be replaced quickly and we picked up the car right at closing. However, the communication was severely lacking and it should not have taken that long to look at our car. More

Cracked the washer on the drain plug and gave it back leaking oil after an oil change. I took it back and they fixed it, but did not refill the oil. I Had to buy two quarts on my own. I will not be going leaking oil after an oil change. I took it back and they fixed it, but did not refill the oil. I Had to buy two quarts on my own. I will not be going back. More

Logan, George, and Brittany were fantastic and I love my new Odyssey Van. I will definitely recommend Shottenkirk. new Odyssey Van. I will definitely recommend Shottenkirk. More

The new cars lo The dealership looks very nice so clean places where families, or yourself can relax and look at vehicles and have your car services performed . looks very nice so clean places where families, or yourself can relax and look at vehicles and have your car services performed . More

Im not sure why we bother to make appointments when it was obvious other people were taken ahead of me. And waiting 3 hours for service was really unacceptable. So no i was not happy with my service. was obvious other people were taken ahead of me. And waiting 3 hours for service was really unacceptable. So no i was not happy with my service. More

Service is great! they get your car in and out in The time they say they will. they get your car in and out in The time they say they will. More