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Shottenkirk Honda of Cartersville - Service Center

Cartersville, GA

4.7
4,105 Reviews

4,105 Reviews of Shottenkirk Honda of Cartersville - Service Center

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September 26, 2024

Kevin was great to work with on my car service. Very attentive to my service request and kept me posted on progress More

by DPHORAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Bone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Etters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for taking the time to share your thoughts on working with Kevin and our team. We're glad to hear we delivered such a great experience!

September 26, 2024

Great service as always. It was not a very long wait. Will definitely be back. More

by GINNYHIGGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Goetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Shottenkirk Honda of Cartersville responded

Ginny, Thanks for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

September 25, 2024

Always very professional and prompt. Very accommodating. Everyone has always been very pleasant and friendly. More

by MISTY0716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Shottenkirk Honda of Cartersville responded

Misty, Thanks for sharing about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

September 25, 2024

Transmission issue on my 2019 Ridgeline. I had the truck towed to the dealer and the next morning, before I had my coffee, Richie called to tell me my truck was ready for pick up. WOW, was I More

by SAMIAMALSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Goetz
Sep 26, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Richie and don't hesitate to let us know if we can be of further assistance.

September 25, 2024

Transmission issue on my 2019 Ridgeline. I had the truck towed to the dealer and the next morning, before I had my coffee, Richie called to tell me my truck was ready for pick up. WOW, was I More

by SAMIAMALSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Goetz
Sep 26, 2024 -

Shottenkirk Honda of Cartersville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Richie met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

September 23, 2024

Jordan took excellent care of me and answered all my questions with professional responses. Very pleased More

by TERESA22391
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2024 -

Shottenkirk Honda of Cartersville responded

Teresa, Thank you for your business and this review. We're happy to hear Jordan and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

September 22, 2024

Once again I was reminded why I trust Shottenkirk Honda completely. Even though the parts took some time to arrive, having a loaner car made the wait easy, and I knew my vehicle was in excellent hands. W More

by AUTHORNORSTROM
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Shottenkirk Honda of Cartersville responded

Nina, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin and Brian met your expectations. Thank you for choosing Shottenkirk Honda of Cartersville, we look forward to having you as a valued customer for many years to come!

September 22, 2024

Excellent service department. I bought my Civic there last year and have had two service appointments with Kevin since then. Both have been great. More

by pcginn
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Etters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 22, 2024

Took our Honda C-RV in to correct the rear cross traffic warning signal. Was told that it was recalibrated. Got it home and it is not working properly. More

by TONY.WHISENANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Shottenkirk Honda of Cartersville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 21, 2024

Excellent service, professional and friendly staff. Service completed in a timely manner and no pressure to have extra done. More

by JDARNETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger
Sep 22, 2024 -

Shottenkirk Honda of Cartersville responded

Thanks for sharing your thoughts about your experience with Shottenkirk Honda of Cartersville. We appreciate your business and hope to see you again soon!

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