Shottenkirk Honda Decatur

The service dept explained the required repairs needed and answered all my questions thoroughly. They sent me updates in a timely manner. and answered all my questions thoroughly. They sent me updates in a timely manner. More

Very prompt, thorough, friendly, informative and professional. Service agents keep us informed and comfortable during our wait. professional. Service agents keep us informed and comfortable during our wait. More

I’m always hesitant to walk into a dealership because I never like the pushy tactics at most dealerships. Kasten, our salesperson, never once pressured me in the decision process and asked all the right qu never like the pushy tactics at most dealerships. Kasten, our salesperson, never once pressured me in the decision process and asked all the right questions. He found what I was looking for, and Jesse the Sales Manager, knocked it out of the park with deals and concessions to make it a good purchase and experience for us. Thanks, Kasten and Jesse! More

Great greeting. Explained all work clearly. Great and clean waiting area. Work was completed within an hour. Explained all work clearly. Great and clean waiting area. Work was completed within an hour. More

This was my first visit. I had the oil changed in the engine and remission. I was in and out in a little over an hour. The people I came in contact were courteous and profess I had the oil changed in the engine and remission. I was in and out in a little over an hour. The people I came in contact were courteous and professional The waiting room was spotless. Overall, a great visit I plan on returning to have other services performed More

He was very friendly and did a great job to fix my flat tire and my vehicle first service was quick and nice. Thanks Ethan and team. tire and my vehicle first service was quick and nice. Thanks Ethan and team. More

Whole team especially service team was Very friendly and understands customer requirements and they try their best to help the customer.My vehicles first service was very quick and did a great job. Special understands customer requirements and they try their best to help the customer.My vehicles first service was very quick and did a great job. Specially dealership extended warranty helped a lot during my flat tire. Overall it was a good experience🙌 More

In my experience with the Shottenkirk Honda of Decatur service department, the service manager, Bill Marco,when above and beyond to insure that my vehicle was repaired correctly and made completely safe f service department, the service manager, Bill Marco,when above and beyond to insure that my vehicle was repaired correctly and made completely safe for my granddaughter to drive. The entire service department was extremely professional ,respectful and explained what they were repairing and gave me a price upfront and stuck to the quote. I am extremely satisfied with the repair of my vehicle. More

The service was good I had no problems Ethan was very quick to help me and he did a good job quick to help me and he did a good job More

All was good today also. Was just in Saturday for oil change and back today for recall work. Was just in Saturday for oil change and back today for recall work. More