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Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,062 Reviews

1,062 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

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September 02, 2024

It's much better since they change management, good attention and fast thank you so much More

by LMADRID0123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha
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Sep 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!

September 02, 2024

Staff was amazing Codey helped me with service for a part which was difficult to obtain More

by mongo75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
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Sep 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 01, 2024

Great service from you and the crew at this amazing company and the team. Thanks More

by brent_scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Brent, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

Sep 04, 2024 -

brent_scott responded

I always ask for Austin when I go. He’s there number one service guy for sure.

Sep 04, 2024 -

brent_scott responded

I couldn’t ask for a better experience from a car dealership

August 31, 2024

Austin was great to work with and is my go to service guy. He is the reason I continue going to cent for service More

by martin.kevin03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

martin, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 31, 2024

Compré una ram 2019 y el primer mes no la tuve con migo por la razón que le estaban componiendo algunas cosas y e estado encontrando más problemas no estoy contento con la compra More

by jmustangcobra03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employes not listed
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Sep 03, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Apreciamos que comparta detalles de su tiempo que pasó con nuestro concesionario. Le aseguramos que la satisfacción del cliente al 100% es nuestra máxima prioridad y nos gustaría tener la oportunidad de comprender mejor lo que sucedió. Comuníquese conmigo lo antes posible para que podamos resolver sus inquietudes. Sinceramente, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

August 31, 2024

Austin Scott is the best service advisor I’ve ever worked with!! So honest and trustworthy More

by vivianp.zabala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 29, 2024

Lacey provided friendly and professional service. Thankfully it was a simple fix and did not take long. More

by luisfvazquezpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

August 29, 2024

Never kept up to date on my car. Throughout the whole time it was there. Had to call and physically go there to get updated. No one ever called, even though they promised they wou More

by restwo
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of service writer’s or manager’s name
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Sep 03, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for sharing your experience with us. We understand how important timely communication is when it comes to your vehicle service. We appreciate your feedback, and we encourage you to reach out to us directly so we can address your concerns and ensure better communication in the future. Your satisfaction is important to us, and we want to make this right. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

August 29, 2024

Lacey has always been great to work with. She is quick to respond even when she is off for the day. Will use Lacey for all my service needs. More

by brian_smisek
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Thank you for your wonderful review! We're thrilled to hear that Lacey has provided you with such exceptional service at Shottenkirk Prosper Chrysler Dodge Jeep Ram. It’s great to know that you appreciate her quick responses and dedication. We look forward to assisting you again with all your service needs! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524

August 28, 2024

Difficulty understanding sale personnel. Sales personnel not knowledgeable regarding the vehicle Service department not interested in serving the customer More

by johnrwelcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Female operator for service department. My salesman and the finance man I worked with.
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Aug 29, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

John, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

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