Back

Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Prosper, TX

4.4
1,061 Reviews

1,061 Reviews of Shottenkirk Chrysler Dodge Jeep Ram Prosper - Service Center

Sort by
October 28, 2024

Very pleasant experience without feeling pressured to buy. Two small issues with the car were promptly resolved quickly without any negative feedback from any of the staff. I am very happy to recommend y More

by rlbruce46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dillon Kiran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lamar Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Bender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!

October 28, 2024

Hands down, Lacey is the best service advisor and is always in constant communication providing daily status updates and answering any questions that are asked and is an advocate for the customer. 10/10 More

by jcoglesbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas MGR + Shop Foreman + Service Manager.
Oct 29, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

October 28, 2024

I experienced outstanding professionalism regarding my needs as a customer. Upon arriving at the dealership service department, I was promptly attended to. In under 30 minutes, the issue with my vehicle w More

by jcastro89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Runte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 27, 2024

Lacey is the best service advisor. Unfortunately, the auto techs are careless and do not respect your car. I have never had a positive experience at this dealership, with the exception More

by Jason
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Lacey Skelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Jason, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

October 27, 2024

Oil Scheduled and completed on time while I waited. All one can ask for. Scheduled online using dealer site and job was completed in time allocated. More

by tim.brayton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Olinger
Oct 28, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Tim, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 23, 2024

Great customer service with great professionalism. Keep up the great work you all do. Dealership is a great convenience to my location and will continue to use for my future needs. More

by jcastro89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Runte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

October 21, 2024

Very professional and efficient. Customer service and mechanics were awesome. I would definitely recommend to others. More

by durkee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Runte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!

October 20, 2024

I took my car in for repair on August 2nd. I never got it back. I have a nagging feeling that if I'd taken my beautiful Chrysler 200 Convertible to Frisco or Plano Chrysler dealerships the ser More

by Commodore78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Scott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.

October 19, 2024

Lacey was great in helping me handle my extended warranty. Very responsive, customer service focused. More

by heath.zak
Recommend Dealer
Yes
Employees Worked With
Lacey Skelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Heath, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 17, 2024

I needed some recall work done. Part was ordered and received the next day. Scheduled the appointment a few days later and service was completed in a timely manner. More

by dougfraser8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordyn Runte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Shottenkirk Chrysler Dodge Jeep Ram Prosper responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!