Shottenkirk Chrysler Dodge Jeep Ram Prosper

I had an in-depth review about this place and I took it down as I thought they were actually going to fix my Jeep. Still has not happened. First brought in for this issue AUGUST 29th. STILL NOT FIXED. down as I thought they were actually going to fix my Jeep. Still has not happened. First brought in for this issue AUGUST 29th. STILL NOT FIXED. My Jeep Wrangler overheated twice, couple weeks apart. I took it to a local shop and they diagnosed it as a small leak from water pump area and suggested it and the thermostat to be replaced. As the water pump is covered under power train I took to this dealership. Closest one to me. It was there an entire week and they found nothing. Entire time I’m paying for a rental because they had no loaners. I drove it over the weekend and checked coolant level, it was low. So I took it back. They still found nothing. They suggested that it could be the thermostat sticking intermittently and causing minor leakage via weep holes. I told them replace it and let’s see. It was ready the next evening. I drove it all of 80 miles that night. Next morning checked levels, LOW again. Down to the “ADD” line. I called and asked if maybe the mechanics didn’t top it off before returning it. They insisted that was not the case and there was nothing wrong just keep driving it. “It’s normal for that engine to fluctuate coolant level like that”. Then how would anyone know when the coolant was actually low and more was needed? So, $900 for a thermostat that fixed nothing and being told my engine was operating as designed prompted me to post a review here. That’s when it got the attention of the service manager. Finally I thought my issue would be resolved. WRONG! He assured me he would schedule a day for me to bring it in, when they had a loaner available. So I didn’t have to pay another $200 for a week long rental. That was over a month ago. Still adding coolant when it gets to the ADD line, even though my service advisor told me that’s not needed. But I know if I didn’t and the engine blows, they won’t fix it. It would be my fault for not regularly checking fluids and adding when it’s at the ADD line like the OWNERS MANUAL says. This is not the service shop for your vehicle. If you must go here, I’d double check everything down to tire pressure. From my experience just go to Frisco or Denton, maybe they can diagnose and repair your problem. At the very least keep their word. More

I had an absolutely wonderful experience at the Jeep dealership, thanks to the amazing team of Macy, Kevin, and Li. Macy, in sales, was incredibly patient, knowledgeable, and kind—she put in genuine eff dealership, thanks to the amazing team of Macy, Kevin, and Li. Macy, in sales, was incredibly patient, knowledgeable, and kind—she put in genuine effort to make sure I felt comfortable and informed throughout the process. Kevin, the manager, was warm, friendly, and approachable, creating a welcoming atmosphere that made everything run smoothly. Li, in finance, was not only highly knowledgeable and helpful, but also brought a great sense of humor that made the paperwork surprisingly enjoyable. Their professionalism, teamwork, and customer care truly set them apart. If you're looking for top-notch service and a great car-buying experience, this is hands down the best dealership in town. Highly recommended! More

Samantha in service is the best! She was able to text me and notify me of any updates. She was able to text me and notify me of any updates. More

Lacey S and the entire service department was amazing. Very communicative, polite and knowledgeable. The folks in the parts department that also helped me were outstanding. My only gripe is I got a sleep Very communicative, polite and knowledgeable. The folks in the parts department that also helped me were outstanding. My only gripe is I got a sleepy sales call from a guy named Rick or Rike asking if I wanted to trade in my ram towards a F250. I don’t really care for shifty sales tactics when I just want to get my vehicle repaired. Nice attempt I suppose. More

The team had my car for several days and got what I thought was major to turn out to be a minor repair. Thank you well done thought was major to turn out to be a minor repair. Thank you well done More

Have used this dealer several times for scheduled maintenance requirements-always received excellent service will continue to use them for future requirements maintenance requirements-always received excellent service will continue to use them for future requirements More

I had a major issue with my warranty, and it was resolved professionally by Kevin and Li who have been extremely supportive. I highly appreciate their efforts. professionally by Kevin and Li who have been extremely supportive. I highly appreciate their efforts. More

Samantha was awesome. Great customer service. Thank you. Have a good day.. Appreciate you today. Great customer service. Thank you. Have a good day.. Appreciate you today. More

Customer service was great. I didn’t wait long and they squeezed me in so that I could get out of town as I had already planned. I didn’t wait long and they squeezed me in so that I could get out of town as I had already planned. More

They're helpful as always. Just like when I bought my vehicle from them last July Just like when I bought my vehicle from them last July More