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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,719 Reviews

1,719 Reviews of Shottenkirk Chevrolet - Service Center

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December 01, 2023

I had a 8:30 appointment yet they did not start working on my car until about 9:30. Waited all that time in the waiting room. A lot disappointed. More

by Iowajessica1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colby Oberembt
Report | Print
Dec 04, 2023 -

Shottenkirk Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 01, 2023

It was fine Well everything went well and everyone was very helpful and explained very well More

by KARLEBY3142
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Cooper
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Dec 01, 2023 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 01, 2023

A great place to do business. Everyone is helpful, knowledgeable and willing to help with any and all issues. More

by tmsmith52767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tate Pumphrey
Report | Print
Dec 03, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 01, 2023

I always enjoy my visits to Shottenkirk Chevy in Waukee. The people are always friendly and helpful. More

by MRMONEY_125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Kallenbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colby Oberembt, Morgan Hough, McKenzie Phillips
Report | Print
Dec 03, 2023 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 29, 2023

Great service as always! Always welcomed and the staff is always available for any questions More

by DAVID.DEINES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, David, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

November 29, 2023

Colby was very professional. Service was on time. Great experience with Colby and the dealership More

by KASIMHUSEJN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Report | Print
Nov 30, 2023 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Colby here at Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

November 29, 2023

The dealership has always done a good job completing my service needs. and salesmanship needs More

by CUNNINGHAMPATTI00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Hines, Ryan McClure, Shirley Johnsen, Colby Oberembt, Morgan Hough, Tate Pumphrey, McKenzie Phillips
Report | Print
Nov 30, 2023 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 29, 2023

Morgan and the service staff always treat me so great. I had an emergent situation, they made sure handled right away, and even made sure I had transportation to get my kids to school, as my wife was out More

by CONNOLLY.BJ
Recommend Dealer
Yes
Employees Worked With
Morgan Hough, Morgan Hough
Report | Print
Nov 30, 2023 -

Shottenkirk Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Chevrolet.

November 28, 2023

Was hoping to get a black Friday door buster. Service center did a great job. I need help for a friend looking for a used Honda Accord 2915. Or newer has money for down payment More

by rodneyrix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carl Hines, Ryan McClure, Shirley Johnsen, Colby Oberembt, Morgan Hough, Tate Pumphrey, McKenzie Phillips
Report | Print
Nov 29, 2023 -

Shottenkirk Chevrolet responded

Rodney, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 27, 2023

It took almost 2 hours to get an oil change/tire rotation. I finally had to leave for an appointment before they could get the cabin filter replaced. More

by RITA10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service person did not give me a name
Report | Print
Nov 27, 2023 -

Shottenkirk Chevrolet responded

Thank you for providing this feedback, Rita. We apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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