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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,721 Reviews

1,721 Reviews of Shottenkirk Chevrolet - Service Center

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April 26, 2024

Morgan is so nice and helpful. I will recommend Shottenkirk to all my friends for their incredible service and sales. More

by DESIGN3090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Johansen, Morgan Hough
Apr 29, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words for Morgan, and for taking the time to leave us this wonderful feedback!

April 24, 2024

Always have had great service at this dealership! Everyone is so nice and always willing to help us with what we need. More

by Lauraburns21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2024 -

Shottenkirk Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Laura, and look forward to your next visit.

April 24, 2024

Both my wife and I have reached out to the dealership directly with their online form for customer service and no one has made contact with us. Our experience was not positive, as we have been long- More

by jweissenburger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colby Oberembt
Apr 24, 2024 -

jweissenburger responded

Our experience was not positive, as we have been long-term customers purchasing many vehicles. Our treatment of customer service was very disappointing and we still have not reached any management to discuss these issues. We always like to give businesses the opportunity to redeem themselves with a bad experience, but this is now been over one week with two online forms without response

April 23, 2024

Tate was great! Very Honest and Professional. He really knows his stuff. Thanks Tate for helping me out. More

by SHANNON46
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
Apr 23, 2024 -

Shottenkirk Chevrolet responded

It's great to hear that Tate was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

April 21, 2024

Mr. Hough was very honest and professional. I was very pleased with the service department. More

by sdtower1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Hough
Apr 22, 2024 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

April 20, 2024

I communicated with the dealership through text and email for several weeks and choosing the car that I wanted. They told me they would get back with me to let me know when it was shipped. They did exactly w More

by KANDY
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Shottenkirk Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Kandy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

April 19, 2024

Extremely disappointed in the 3% service charge applied if using a credit card. No upfront notice before service was performed. No one carries a checkbook there days and no ATM to get cash means you have More

by S783876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

April 18, 2024

The salesman Alex Balke is one of the best you can he takes his customers like they are family that is the reason I’m a return customer More

by SHAWONEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alen Bahic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Plotz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Fisher
Apr 19, 2024 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 17, 2024

Friendly, knowledgeable employee. Comfortable waiting area. Simple oil change took too long, about 1 1/2 hours More

by Tj
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Shottenkirk Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Chevrolet!

April 16, 2024

We had such a great experience our 1st time at Shottenkirk 13 years ago that we came back again and bought another Traverse. More

by Jason V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Astrid Garcia Benabe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Pollock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Steffens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Hough
Apr 17, 2024 -

Shottenkirk Chevrolet responded

Hi Jason: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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