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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,721 Reviews

1,721 Reviews of Shottenkirk Chevrolet - Service Center

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May 31, 2024

Problem was diagnosed incorrectly. Check engine light came back on before I got home. Left Colby a message, didn't call back. More

by harry.riley
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Colby Oberembt
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Jun 03, 2024 -

Shottenkirk Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 31, 2024

There were very nice and quick with my service on my vehicle. I will continue bring my vehicle there. More

by Joshharvieux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Shottenkirk Chevrolet responded

Thank you, Josh, for choosing Shottenkirk Chevrolet. Your feedback and rating mean a lot to us. We're glad we could help, and we hope to see you again!

May 30, 2024

Quick to get in for a diagnosis on my truck and very professional service. Advisor was detailed and kept me up to date. More

by JKESTER18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tate Pumphrey
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May 30, 2024 -

Shottenkirk Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Chevrolet, we look forward to having you as a valued customer for many years to come!

May 30, 2024

Service was great. Service rep professional. Asked what I was in for. Advised oil change. Also asked about what other services would need to be done according to the m More

by Pumkinchar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Morgan Hough
Report | Print
May 31, 2024 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

May 30, 2024

Excellent service. They always exceed my expectations. If you are looking for a quick turn around, you have found the right place. More

by TSTONE65473
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner Hocker, Tate Pumphrey
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May 31, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback!

May 30, 2024

Kyle Stone and the GM were great to work with. Bill delivered my purchase, Bill was personal and represented the company well. I’ll buy again from this dealer. More

by SRG_1
Recommend Dealer
Yes
Employees Worked With
Kyle Stone
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May 31, 2024 -

Shottenkirk Chevrolet responded

Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. Kyle, Bill, and our team appreciate your business and hope to see you again soon!

May 30, 2024

They charge a $200 diagnostic fee even if the vehicle problem is known before hand. More

by ou812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Hough
Report | Print
Jun 03, 2024 -

Shottenkirk Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

May 30, 2024

Sydney (Accessories Manager) was great to work with. Greatly appreciate her working with us to get the right accessories professionally installed on our new truck to fit our needs. More

by Alex.e.venter
Workmanship
Recommend Dealer
Yes
Employees Worked With
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Shottenkirk Chevrolet responded

Alex, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Sydney and our team, and we look forward to working with you again.

May 30, 2024

She’s so helpful and knows her stuff for sure. She is my go to More

by BUTTLERPRESLEY
Recommend Dealer
Yes
Employees Worked With
Astrid Garcia Benabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Tass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Shottenkirk Chevrolet responded

Presley, Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

May 30, 2024

Good day to get my truck serviced with honest positive happy humans. Thank you for your assistsnce More

by MILLERCYCLONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2024 -

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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