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Shottenkirk Chevrolet - Service Center

Waukee, IA

4.4
1,721 Reviews

1,721 Reviews of Shottenkirk Chevrolet - Service Center

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June 05, 2024

Poor communication and follow up. Did not provide the estimate that I had asked for. More

by TYMILLER515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance Korte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Shottenkirk Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 05, 2024

Best experience I have had with any dealer in 20 years and they are 300 miles away very accdating will use again More

by KEITHT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Plotz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Shottenkirk Chevrolet responded

Thank you, Keith! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

June 04, 2024

Tate was very easy to work with and communication was extremely easy and very much appreciated More

by TNELSON10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
Jun 05, 2024 -

Shottenkirk Chevrolet responded

Thanks for sharing about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!

June 04, 2024

Tate was friendly and knowledgeable. The shop was clean and had a nice waiting room. More

by NATHANPIRIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tate Pumphrey
Jun 05, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your kind words for Tate, and for taking the time to leave us this wonderful feedback!

June 04, 2024

Friendly, very responsive,and dealt with a vehicle that is not the most common one,with goal to keep it working and be safe More

by rowdyk9s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClure
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 03, 2024

Didn’t verbally informed me of a lug nut issue like they verbally told me the other issues nor did they replace it. More

by CURTISLQUECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Oberembt
Jun 03, 2024 -

Shottenkirk Chevrolet responded

Thank you, Curtis, for your very kind review. We strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Chevrolet.

June 02, 2024

integrity it is everything, I have had nothing but honets fair interactions at shottenkirk! Great folk to work with! More

by chapmandecks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Balke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colby Oberembt
Jun 03, 2024 -

Shottenkirk Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.

June 01, 2024

Did a good job cleaning my truck but took 6 hours to do a job they say takes 3-4, and have done for me in 2.5 hours before. All I can guess is they scheduled other vehicles over my appointment. More

by gruver323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chance Korte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

June 01, 2024

Good service but drove 3 hours for service and was told no on cleaning windshield More

by ronpeta66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chance Korte
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colby Oberembt, Morgan Hough
Jun 03, 2024 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

May 31, 2024

Very friendly people answer all our questions alex was extremely helpful throughout the whole process More

by MNIEHUS27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Plotz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sydney Hinders
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2024 -

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Alex and our team, and we look forward to working with you again.

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