Shore Toyota

On Thursday afternoon I was able to schedule an appointment for Friday at 10AM. This was my first visit to the dealer, but the intake was quick and efficient. While waiting I had a cup of coffee appointment for Friday at 10AM. This was my first visit to the dealer, but the intake was quick and efficient. While waiting I had a cup of coffee and looked at a new Venza (maybe next year). I brought the car in for an oil change and a recall that should take two hours. The car was ready on time. Despite efficiency, every employee I interacted with took as much time as needed to answer my questions and address my concerns. I would go back to this dealer and recommend it to others. More

I made an appointment the other day for service on my 2001 Toyota Rav-4. I took my car into Shore Toyota today (Thursday January 5, 2011. The reason for the service was to repair a recall on the computer 2001 Toyota Rav-4. I took my car into Shore Toyota today (Thursday January 5, 2011. The reason for the service was to repair a recall on the computer. Lori at the service desk waas very friendly and helpful. When my car when was completed, Lori was explaining what the mechanics did. She did ask me if I wanted to schedule another appoinment for routine service. I declined the offer, but told Lori, I may call at a later date to schedule service. Lori is an excellent customer service agent. More

I made an appointment on the internet with Shore Toyota, and was able to be taken and confirmed on the internet the same afternoon, which i thought was outstanding. When I got there my service agent was out and was able to be taken and confirmed on the internet the same afternoon, which i thought was outstanding. When I got there my service agent was out to lunch, and Lori Reynolds took it upon herself to assist me. She told me exactly what was being done to my Venza. While my car was in service, I asked Lori that after the car was returned, could she possibly help me with setting up the bluetooth. With no hesitation she absolutely agreed to walk me through the process. I knew that she was busy, and might not be able to do it, but she stopped everything and did an outstanding job. Her committment to the customer and Shore Toyota was the best service experience that i have ever had. I also told the service manager that if she does not get a pay raise, i will personally hire her. Keep up the good work. On another note, when I purchased the car last August, my salesman, Kori could not have been better. He was very professional and knew his product. Thank You... Stephen Chase 239-910-7055 luba3518@yahoo.com More

Shore Toyota needs to focus on managing a customers expectations on waiting for service. For example, if a 5K service for a certain model on the average takes 1.5 hours there should be some feedback to expectations on waiting for service. For example, if a 5K service for a certain model on the average takes 1.5 hours there should be some feedback to the customer that is the average. My 5K took 3 hours which was NOT my expectation. Also, as I arrived at 0940 for a 0945 appointment the info written on the work sheet was 9:58a., seems to be a little off. My understanding is that the company has detailed information about how long on the average a certain work order will be in the shop. This needs to be conveyed to the customer. Also, there could be in "real time" the average wait time posted in the waiting room. The last time I was there, before this one on 5 Jan, I waited over 10 minutes for the gentleman to get off the phone, however if it rang he answered it immediately. He was as he said "talking with a friend". That is vs a customer? Glad to talk with an Executive if requested. Also it is not the fault of the employee. They are welcome to contact me at 609 384 4170. More

Service department always goes above and beyond to accommodate my schedule (or lack of one). Always convenient appointments, never have to come back for the same issue, and done on time. Friendliest p accommodate my schedule (or lack of one). Always convenient appointments, never have to come back for the same issue, and done on time. Friendliest people I've found in this area, in any business. Shore's service center treated me so well with my old truck (and I was from out of state at the time), I bought my new truck from them. Their sales department made it too good a deal to pass up. Can't go wrong here. More

All the employees at this dealership have been more than pleasant and helpful. Lori in the service department has always gone out of her way to be helpful. Larry in the sales department always takes time t pleasant and helpful. Lori in the service department has always gone out of her way to be helpful. Larry in the sales department always takes time to stop and greet myself and my wife when we are at the agency. More

Thanks for servicing my vehicle,I feel it is a quality product you people are providing,Millard has always been topnotch from the first time I delt with him... Soom helpful critisim.....2 hours for oil product you people are providing,Millard has always been topnotch from the first time I delt with him... Soom helpful critisim.....2 hours for oil change...seems that could be improved upon...!! I had a sceduled appointment....! it still took 2 hours....the wheel alignment was completed after the 2 hour wait....The car is driving better,no drifting all over the road...!! I thought it was long getting service when you folks were on Fire RD... Overall it is better than most facility's... certainly could be and overall 5 Thankyou William R. Hopf More

I have never owned a Toyota before now I own a Toyota and a Scion..I LOVE THIS DEALERSHIP AND ITS EMPLOYEES... I was always a Chevy person..NO MORE .. I WILL ALWAYS SHOP AT SHORE TOYOTA FROM NOW ON!!!!!Bob a a Scion..I LOVE THIS DEALERSHIP AND ITS EMPLOYEES... I was always a Chevy person..NO MORE .. I WILL ALWAYS SHOP AT SHORE TOYOTA FROM NOW ON!!!!!Bob and Larry were awesome. My son had his first accident and they made the experience much easier to handle as a customer and a parent...LOVE THEM!!!!!!!!! More

Very customer oriented. Always courteous and friendly. Professional and knowledgeable about customer needs. I currently own two Toyoata and drive a toyota camry for a company car. All have been serviced Professional and knowledgeable about customer needs. I currently own two Toyoata and drive a toyota camry for a company car. All have been serviced by this dealer. My son also drives a toyota and has all his service work performed there. More

MILLARD, MY SERVICE MANAGER, IS A TRUE REPRESENTTAIVE OF THE TOYOTA NAME. HE'S FRIENDLY, COURTEOUS, EFFICIENT, AND CARING. HE IS THE REASON MY GOOD RATINGS WERE, IN FACT, GOOD. THE CAR IS ALWAYS REPAIRED THE TOYOTA NAME. HE'S FRIENDLY, COURTEOUS, EFFICIENT, AND CARING. HE IS THE REASON MY GOOD RATINGS WERE, IN FACT, GOOD. THE CAR IS ALWAYS REPAIRED CORRECTLY AND ANY NEEDS i HAVE NOT HIGHLIGHTED ARE BROUGHT TO MY ATTENTION. MILLARD TELLS ME WHEN THINGS MUST BE REPAIRED AS OPPOSED THOSE ITEMS WHICH CAN WAIT. THAT, OF COURSE, SAVES ME BOTH TIME AND MONEY. I HAVE SEVERAL CAUTIONS. 1. OIL CHANGES TAKE MUCH LONGER THAN I WOULD HAVE EXPECTED. 2. ON ONE SPECIFIC INSTANCE I HAD REQUESTED THEIR SHUTTLE SERVICE. I WANTED TO GO HAVE LUNCH WHILE THEY REPAIRED MY VEHICLE. NO ONE EXCEPT MILLARD CARED THAT I WAS NEVER PICKED UP BY THE SHUTTLE. BY THE TIME HE CAUGHT ON TO THE FACT THAT I WAS STILL WAITING, THE REPAIRS WERE ALMOST DONE. 3. THE SERVICE MANAGERS WORK IN AN AREA THAT IS BOTH NON-CUSTOMER FRIENDLY AND NON-MANAGER FRIENDLY. CUSTOMERS HAVE TO CROSS INTO THE SERVICE ENTRY AREA TO ACCESS THE WAITING ROOM. IF THERE'S A LINE OF PEOPLE, IT EXTENDS INTO AN AREA MEANT FOR CARS. SERVICE MANAGERS WORK IN CRAMPED SPACES AMID A LOT OF NOISE, CAR AND PEOPLE TRAFFIC. tHE AREA NEEDS TO UPDATED AND MODERNIZED. WHY DO I LIKE THE DEALERSHIP. IT HAS EXCELLENT MECHANICS, A FRIENDLY GROUP OF PEOPLE, AND MILLARD. More