Shore Toyota

Got a regular 5k service. As always it was easy to set up an appointment. I dropped off my car and told them about a squeak. They went above and beyond to find it and fix it. Called me up and and me ready to an appointment. I dropped off my car and told them about a squeak. They went above and beyond to find it and fix it. Called me up and and me ready to go when I got there. It was very painless. Lori made it very easy. More

The reason I gave a 4 rating to customer service & Friendliness, there was a young gentleman when he was putting the paper floor mat in the car he did so without saying a word to me (no excuse me and Friendliness, there was a young gentleman when he was putting the paper floor mat in the car he did so without saying a word to me (no excuse me and no hello) . Chris Bounds was wonderful he was very professional, just very pleasant to deal with. He was also very true to his word when it came to resolving an issue that I had on a previous visit without me having to remind him of what was said during that transaction. He just took care of it. In all the years I have been coming to Shore Toyota I have never had a more pleasant and professional experience. I was about to give up on doing business there because of some of my past experiences Chris Bounds has certainly renewed my confidence in my doing further business with your establishment. Thank you Shore Toyota for having a professional such as Chris working for you. More

Lori was very good and honest. She showed me the problem with the casr and made very sound recommendations. I would definetly go back and deal with her. Thanks with the casr and made very sound recommendations. I would definetly go back and deal with her. Thanks More

I've never taken my car to the dealership for service before but I will definitely do so again. Jim and Dave were fantastic to work with and I really appreciate everything they did to help me. They commu before but I will definitely do so again. Jim and Dave were fantastic to work with and I really appreciate everything they did to help me. They communicated very clearly with me and made me feel like they cared not only about my safety but also my budget. More

I wanted to purchase my car at this location but was unable to obtain the vehicle color I wanted when I wanted it. I took my vehicle in for service, oil change and a recall. I had heard that Shore Toy unable to obtain the vehicle color I wanted when I wanted it. I took my vehicle in for service, oil change and a recall. I had heard that Shore Toyots had a shuttle to the local mall. With me was my three daughters, a friend and my mom. I lead a very busy life and to be able to go to the mall and do what I needed to do was wonderful. Everyone was very helpful and especially Lori who showed me an item about my car, took care of arranging the shuttle, gave a balloon to my daughter and made her day and just all around nice person. It was a great experience and I plan to take my vehicle to this location for all my service needs. More

Since I bought the car last year I have been trying to get my phone hooked up to work in the car. I have been to Verizon many times and the dealership many times. However, no one could help me. At the dea get my phone hooked up to work in the car. I have been to Verizon many times and the dealership many times. However, no one could help me. At the dealership I kept missing Lori, whom they said was a pro at this service. Today she quickly and adeptly connected my handset. Being less savvy when reading the text, my husband and I had difficulty with the directions, but so did the techs at Verizon. Thank you, Lori. More

I pulled into the service bay without an appointment as I was having a problem with my doors that developed the day before (Sunday). I requested Lori & she came to my vehicle in approx. 2 minutes. As usual was having a problem with my doors that developed the day before (Sunday). I requested Lori & she came to my vehicle in approx. 2 minutes. As usual she was bright & cheerful. I explained my difficulty & in ONE minute she found the solution.....problem solved!! I was in & out of the service facility within 5 minutes. THAT IS GREAT SERVICE!!! More

My original contact person wasn't at dealership when we arrived but Nelson jumped in right away to help us. Actually, your entire staff at Shore Toyota work together as a team which is very refreshing and arrived but Nelson jumped in right away to help us. Actually, your entire staff at Shore Toyota work together as a team which is very refreshing and amazing compared to other dealerships. Nelson was magnificent and made us feel comfortable immediately. He went out of his way to make sure we were able to test drive and compare the different models we were interested in and never felt like a pushy salesman. From start to finish he did everything he said he would and more. Follow through is very important to us and Nelson did not disappoint. He went above and beyond to make sure we purchased our Venza and we couldn't be happier. Shore Toyota and Nelson will definitely have our business in the future. Thanks to his manager and all the sales staff for a great experience. Also, thanks goes to the cashiers who are very customer oriented. More

Ms. Lori Reynold was very helpful and courteous. Her customer service was outstanding and was able to assist me with all my questions and concerns. customer service was outstanding and was able to assist me with all my questions and concerns. More

Lori was great! Service area was very busy but she got me moved along with no waiting... Thanks! I'll be back! Thanks for everything:-) me moved along with no waiting... Thanks! I'll be back! Thanks for everything:-) More