Sherman Dodge Chrysler Jeep RAM

Ignore questions and use unscrupulous sales Kept getting emails from the same address with multiple different people "signing the email." Allegedly received correspondence from Robin Nolden, th Kept getting emails from the same address with multiple different people "signing the email." Allegedly received correspondence from Robin Nolden, the Internet Manager; Delila Alcozer, the Internet Concierge; Amy, another Internet Concierge. All of the emails came from delila@shermandodgechryslerjeep.motosnap.com. When you ask direct questions, they are summarily ignored. Whether these people are unable to read or understand simple English is unknown. What is for certain is that they just keep trying to get you to come in to the dealership for a test drive and ignore your direct questions. The "We want your business" emails appear to be just headlines, devoid of sincerity. I imagine God is doing us a favor. You try to frequent a local dealer and they treat you so poorly that you go some place else. More

These guys get us in and out with little to no hassle. It couldn’t get any easier for us as the customer. I really enjoy the instant responses via texting. Gone are the days of phone tag. couldn’t get any easier for us as the customer. I really enjoy the instant responses via texting. Gone are the days of phone tag. More

This is the second time reviewing this, started off a bit rough because of the quote we were give was not accurate, but Pasqulae took over and was able to help us, he is the best. Armondo worked hard to give rough because of the quote we were give was not accurate, but Pasqulae took over and was able to help us, he is the best. Armondo worked hard to give us a great deal. More

Car buying experience I had wonderful car buying experience due to salesman Sam Garner he help go through this experience less painful and very quickly no one likes to sit I had wonderful car buying experience due to salesman Sam Garner he help go through this experience less painful and very quickly no one likes to sit around a dealership all day but Sam help expedite this process down to less then four hours he, Reggie and a nice guy in finance whose name escapes me at the moment made my deal go through very quickly. More

Friendly staff, respected appointment time, service done on time as promised, no bs gimmicks, no pushy sales pitch for what you don't need, will come again. on time as promised, no bs gimmicks, no pushy sales pitch for what you don't need, will come again. More

The bad experience I ever have during buying car .no honest at all from sales team and they do sell me a car with a big issue in engine,,,, honest at all from sales team and they do sell me a car with a big issue in engine,,,, More

The dealership was very professional. I would highly recommend Sherman Dodge to friends and family. The customer service was great and I enjoy my new vehicle. recommend Sherman Dodge to friends and family. The customer service was great and I enjoy my new vehicle. More

I need to met the owner immediately.i do buy a used car with a big problem on engine .after 16 days I refer back to them they inform me that you buy as as and I sure that they know well this issue in the G with a big problem on engine .after 16 days I refer back to them they inform me that you buy as as and I sure that they know well this issue in the GMC Terrain then they try to convince me that they fixed it and then after few days the same problem occur again.more than 3 visits to this car Dealer whom imagine that they are no 1 dealer and the best in market with nothing change and the car become very risk for me to I do buy the car from mid of November and since this date I go to the showroom more than 4 times although it's 35 miles far from home trying to fix this essential problem on the engine whom totally effect effecieny of the car with no hope even I do my best to return the car and one aggressive guy seems to be sales manager inform me you take it a very stupid word you take as as which mean that he totally aware of this problem upon selling me the car.all i want from them to fix this problem or return the car and this is my totally rights . More

The buying experience at Sherman Dodge was professional and courteous. Sales associate Tony H. answered all of our questions and was responsive. Excellent buying experience. and courteous. Sales associate Tony H. answered all of our questions and was responsive. Excellent buying experience. More

Worst shopping experience Usually, I buy an used car for my family every 1-2 years, and in the last 15 years, I have worked with over 20 dealerships in Chicago area. Without an Usually, I buy an used car for my family every 1-2 years, and in the last 15 years, I have worked with over 20 dealerships in Chicago area. Without any exception, all dealerships were very professional and all cars that I bought, were clean, checked from their technician and I never had any major issue. However, shopping at Sherman Dodge Chrysler Jeep RAM was the worst experience. I called and scheduled an appointment to see a 2013 BMW. The car was dirty inside, outside and the engine, too. The primary sale person, delegated to a junior agent, the sale manager (Joon) came with a piece of paper, with a price, $2,000.00 over their listing (never heard before such a thing). The manager ensured me that the car was checked and was in perfect shape. Well, it turned out that the car never was checked and the engine gaskets were leaking oil heavily. BMW estimated the initial repair over $3,000.00. I went immediately twice at Sherman dealership (I drove the car less than 500.00) but every one from the sales, to the service and finance turned their back. Joon promised to call me back wit a solution, but I never heard back from anyone. People who buy used cars are protected in Illinois by a law that took effect on July 1, 2017. It requires used car dealers who sell cars “as-is”, even auctions, to provide a limited power train warranty for 15 days or 500 miles, whichever comes first. I'm considering legal actions, because I think it is unfair to sell a car with engine problem Worst experience ever! Never shop to this dealership. More