Sherman Dodge Chrysler Jeep RAM

Perhaps the most arrogant dealership I've ever had the misfortune of contacting. First vehicle I bought was damaged when they delivered it and then more or less conned me into taking the same vehicle with misfortune of contacting. First vehicle I bought was damaged when they delivered it and then more or less conned me into taking the same vehicle with 5K miles at the same price. Manager said if I didn't like it, walk away. I was there to pick up my "new" car. When I asked to adjust the price for the 5K miles, I was told "take it or leave it". Nice. So...... 4 years later I decide to try again and darn if I can't even get a return phone call and I'm paying cash $$$ for the car??????????? Going to go somewhere else even though their price (should I ever get it) may be a bit lower. Very frustrating. More

I thought the service department did a wonderful job, by being prompt and informative. They followed up on all the information they presented to me prior . Will return being prompt and informative. They followed up on all the information they presented to me prior . Will return More

Service was completed quicker than expected and was able to continue my work day in the lounge area thanks to the free WIFI making the wait productive all around to continue my work day in the lounge area thanks to the free WIFI making the wait productive all around More

The service agent I worked with is not on the list below. his name is Angel. Very good experience. I would rate him 5 stars. his name is Angel. Very good experience. I would rate him 5 stars. More

Went to this dealership for a specific used car they had on the lot for nearly 2 months. After the test drive I had a mechanical concern. They claimed they looked at it and it is okay. We will see. Put a d on the lot for nearly 2 months. After the test drive I had a mechanical concern. They claimed they looked at it and it is okay. We will see. Put a deposit on the car over the phone 4 days later until I could get back to them. Went to them on the weekend, test drove car and then noticed bumper damage that was not there the weekend prior. They claimed the damage happened during a car robbery. No one gave me notice and I found the problem. I asked why a car with a deposit was on the lot and the manager gave me a comment that deposits don’t guarantee a sale and basically they could have sold it if someone else showed interest before I got there. Why make a deposit then?? When I agreed to buy the car with the damage because I know quality repair people. They wouldn’t negotiate a lower price without me forcing the conversation. I still bought the car with a little discount but I couldn’t get out of there quick enough after listening to all the excuses. I have purchased a lot of cars and the level of customer care was not good here. Hopefully I have no issues with the car that they checked out. Will not recommend this dealership due to poor customer care from the managers. The sales person did the best they could given the situation. Good luck future car buyers. More

I had to tow the new jeep on the storm because run out of gasoline It cost me $350 How can they let my daughter drive on an empty tank I was promised a full tank at the dealership Not happy with the s gasoline It cost me $350 How can they let my daughter drive on an empty tank I was promised a full tank at the dealership Not happy with the service It was advertised 5 years XM radio, not true More

Had a pleasant experience angel was very efficient and helpful I was in and out on time for my doctor appointment appointment thanks and nye helpful I was in and out on time for my doctor appointment appointment thanks and nye More

As always the service department was phenomenal. Always very kind and informative. Being a woman, I’ve had bad experiences with mechanics especially at dealerships. The team at Sherman Dodge is always r very kind and informative. Being a woman, I’ve had bad experiences with mechanics especially at dealerships. The team at Sherman Dodge is always respectful and courteous. More

I do not know who to believe at this dealership or the service area. I have been lied to twice now, once when I was purchasing my vehicle and now when I have had my vehicle serviced. I will not recommen service area. I have been lied to twice now, once when I was purchasing my vehicle and now when I have had my vehicle serviced. I will not recommend this dealership or service department to any of my friends or relatives! More

Easy to work with. Attentive and patient. Prompt. Overall great experience every time I have service performed at Sherman Dodge. Thank you for everything you do. great experience every time I have service performed at Sherman Dodge. Thank you for everything you do. More