Sherman Dodge Chrysler Jeep RAM

Poor Customer Service I leased a new Jeep Wrangler and there were a few "We Owe" items to be corrected via the service department. I dropped off the vehicle for the servic I leased a new Jeep Wrangler and there were a few "We Owe" items to be corrected via the service department. I dropped off the vehicle for the service appointment. The following day no one called to provide status; I called and was informed they would call me right back with status. After two hours, I called back and was informed it was ready for pickup. I proceeded to pickup the vehicle and discovered only 50% of the work was completed. I discussed this poor execution with the Service Manager, and to resolve the issue, he would schedule a pickup/service appointment & have the remaining work completed. On the day of the pickup/service appointment, I do not receive a pickup nor phone call. I give him 24 hours to call, still nothing. I call him and get a handful of excuses. Next he promises, he will arrange for pickup/service appointment for Monday by 8:30am. And you can guess what happens on Monday, at 10am I receive a call from a service writer asking what needs to be completed. I expressed my disbelief that I need to explain the situation again. The service writer call his manager and calls be back an hour later. Next we agree to pickup/service the vehicle on Wednesday morning. I receive the vehicle back Friday afternoon, and again all the work order was NOT completed. No followup from the service writer, no followup from the service manager, no followup from my sales rep ... Customer Service is not even close to being a priority at this dealership. I will not be returning nor recommending it to others. More

Worst Experience Ever Sherman Dodge Chrysler Ram has got to be the WORST dealership and service department I have ever encountered in 30+ years of buying cars and having my Sherman Dodge Chrysler Ram has got to be the WORST dealership and service department I have ever encountered in 30+ years of buying cars and having my cars serviced. SAVE YOURSELF A HEAP OF PAIN AND AVOID THIS DEALERSHIP AT ALL COST! I purchased a new 2014 Ram pick-up truck from them in November 2014. The sales price negotiation process was fine, but the financing department was a disaster. After repeatedly stating we did NOT want to purchase an extended warranty, the paperwork ended up including an extended warranty for a substantial amount. The finance guy seemed to not know how to do his job, but now I think this was an act and a tactic to sell unwanted services. We ended up keeping the warranty as this was the first (and likely the last) Chrysler/Ram purchase and we had been there for hours dealing with their supposed incompetence. Upon delivery, they truck was dirty and they only provided us with 1 key to the vehicle and had to be contacted multiple times to obtain a second key. We also left the truck with them for over a week for some dealer installed upgrades and service. Upon arriving to pick-up the vehicle after calling and taking time off work to go there, we found that none of the work had been completed and the parts had not even been ordered. The service people blamed the parts department and the parts department blamed the service department. Unacceptable! At that point, I was done with this dealership and stated that I would never spend a dime there again. We began having the truck serviced at a dealership closer to our home. The check engine light kept coming on and the new dealership felt that the repair would not be included under the warranty. We had the repair made and afterwards contacted the extended warranty company and learned it was covered and filed a claim. However, they could not process the claim without Sherman Dodge "releasing" the contract to allow the other dealer to do the work. Sherman has REFUSED to release the contract after speaking with me and even the claim rep from the warranty company contacted them and they refused again to release the contract. The only recourse I have now is the try to cancel the remaining term of the contract to recover some of the substantial cost, possibly contact the Better Business Bureau, and file a complaint with Chrysler Corporate regarding this unethical dealer who is damaging the reputation of the Chrysler company. As I noted, the chances of my purchasing another Chrysler product has been damaged which is sad because I like some of their vehicles. You will see so many negative reviews here of this dealership with responses apologizing and requesting the person contact the dealership. They contacted me after my horrific buying experience but nothing changed, nothing done. This is simply a ploy to make them look better with nothing done to remedy the situation. Don't fall for it! Be sure to do your research before making any big decisions, and there are plenty of other dealerships you can go to. I've learned my lesson and hope this can help you avoid a similar mistake. More

Great Experience! I had a great experience and the salesman was very knowledgeable about the cars I was interested in. And he helped me make a decision on which one was I had a great experience and the salesman was very knowledgeable about the cars I was interested in. And he helped me make a decision on which one was best for me based on my needs. More

Good experience! My experience was a good one. The employees were friendly and courteous through out my time of purchasing a new vehicle. It did not feel pushy or over My experience was a good one. The employees were friendly and courteous through out my time of purchasing a new vehicle. It did not feel pushy or over the top in areas/choices I was not interested in. It was a comfortable atmosphere. More

Dead battery & replacement As always, Sherman dodge was awesome. Tony offered to get me a towing service, and made a few suggestions to me. My car eventually started and I dr As always, Sherman dodge was awesome. Tony offered to get me a towing service, and made a few suggestions to me. My car eventually started and I drove..(quickly) over to their location, and Tony greeted me when I pulled in. I always recommend Jeeps to my friends and anyone who asks if I like my car...(it's my 3rd Wrangler). GREAT job by all! More

Very horrible experience I have taken my jeep back TWICE abd the issue is still not resolved. They claim that they cannot find anything wrong with it but every so oftwn it shu I have taken my jeep back TWICE abd the issue is still not resolved. They claim that they cannot find anything wrong with it but every so oftwn it shuts off in the middle of traffic leabing myself and my two chikdren aitring ducks for a accident!!!! Oh and scott the salesman wont return my calls to help More

Quality and Service Dariucz is as professional as he is knowledgeable. He helped me get a good basic understanding of the Renegade. We test drove the vehicle and he point Dariucz is as professional as he is knowledgeable. He helped me get a good basic understanding of the Renegade. We test drove the vehicle and he pointed out many of the vehicle's qualities. More

Best Car Purchasing Experience Ever I must say the sakes rep and the finance manager worked really hard and given me the best deal ever... I'm overallly proud and excited about my ne I must say the sakes rep and the finance manager worked really hard and given me the best deal ever... I'm overallly proud and excited about my new vehicle. Reggie in finance is the GREATEST... Also my salesman Enrique were a delight to work with... Go Sherman Dodge Skokie More

Fine. No problem Work was good. Average price. Done in a timely manner. Waiting room was comfortable and clean. Overall a reasonably okay experiance for having to take Work was good. Average price. Done in a timely manner. Waiting room was comfortable and clean. Overall a reasonably okay experiance for having to take a vehicle in. More