Sherman Dodge Chrysler Jeep RAM

Horrible service I bought my car here and had service done here before and never had an issue until now. I was told by manny it would take an hour and a half to two ho I bought my car here and had service done here before and never had an issue until now. I was told by manny it would take an hour and a half to two hours for service to be done so my fiancé and I said we would wait for it. Well almost two and half hours later no one has spoken to us about my car and I’m getting frustrated because manny has walked past me more then 4 times already and has said nothing. So my fiancé went in the back and had asked someone about what was going on with my car and they told him that it could be another 4-5 hours. I guess if he didnt go ask no one would have said anything and I would have been sitting there all day long. The only accommodation they could give me was a shuttle that wouldn’t even take me to my home because it was “too far” even though it only takes me 10-15 minutes to get there from my house. They didn’t even offer me a rental car in the mean time considering no one could tell me a time frame that my car would be done. I wound up having to take my car (yes the one I was having service on) back to my house to get our other car to drive my car back to the dealer to have it finished working on. It was a mess. They finally called me to tell me to pick up my car 6 hours later. I went and they sent me directly to the cashier window. So I asked there if anyone was there to talk to because I don’t know what was done with my car but no one was able to tell me what happened with my car and what they fixed or touched because everyone who had something to do with my car magically left for the day. As a gentleman was walking through the area he was able to explain a bit to me about what was done to my car which got me more upset. They “repaired” the problem instead of replacing the part and then he proceeded to tell me that it was nothing I had done to the car to make the part faulty. He told me that “at the factory they mess with parts and when we get the cars delivered to us they done tell us about it so they don’t have to pay for it, so it was probably something that was done at the factory before we sold the car to you”. So at this point I’m super upset about the service since I walked into the building and now I’m more upset because it seemed like it was all a joke and no one could really talk to me about my car. So I left frustrated and the next day I tried calling the dealership to speak to someone about my visit and the issues I had with it and nice lady said that the manager I would need to talk to was at his desk and she would patch me through and she did but he never answered so I left a voicemail and didn’t hear back. I called 3 more times that day and nothing. No one answered and no one called me back. This was the worst service I have ever had at this dealership! I bought my car here and I have never had an issue until now. But after this visit I’m seriously considering bringing my car somewhere else to get worked on from now on. I just want to say, Chris Carter is amazing. He sold me my Jeep back at the end of 2016 beginning of 2017. I wish he was there the day I brought my car in for service because he would have never let me leave this unhappy. More

Excellent business I have been coming to Sherman dodge since I purchased my vehicle and have referred friends and family to them, and will keep doing so. Elizabeth my ad I have been coming to Sherman dodge since I purchased my vehicle and have referred friends and family to them, and will keep doing so. Elizabeth my advisor has outstanding customer service and kept me updated on the process. I always come here for all my vehicle needs. More

great keep the way!!!.Bathroom could be a little bet cleaner.and the time for oil chane ,could be a little shorter than 3hr,other things are ok. keep the way!!!.Bathroom could be a little bet cleaner.and the time for oil chane ,could be a little shorter than 3hr,other things are ok. More

Romino to the rescue I had talk to a salesman regarding what type of car I was interested in made arrangements to come in on a particular day and time and he was supposed I had talk to a salesman regarding what type of car I was interested in made arrangements to come in on a particular day and time and he was supposed to send me some email listings to review ahead of time. I never got an email from this particular salesman came in and the date and time what was arranged and found out he was not even working that day. A young salesman named Romino came up to me and asked me if he could assist me , we quickly reviewed what I was interested in, he showed me a list of vehicles we check them out test drove them. He was very professional and how he conducted himself which is the reason why we drove away with the car that day More

Very welcoming, did the work well and timely Easy to make an appointment. Began work timely and finished in time expected. Pleasant greeting, explained everything. checked for additional recalls. Easy to make an appointment. Began work timely and finished in time expected. Pleasant greeting, explained everything. checked for additional recalls. Recall problem resolved other work at a reasonable price More

Great Service I always have wonderful people helping me, and they go above and beyond great servicing! I'll only ever buy Wranglers, and ONLY from Sherman...thank I always have wonderful people helping me, and they go above and beyond great servicing! I'll only ever buy Wranglers, and ONLY from Sherman...thank you! More

Great experience Big thanks to Krystoff - terrific experience - very straightforward and no-nonsense. Also moved through the process pretty quickly, which was very imp Big thanks to Krystoff - terrific experience - very straightforward and no-nonsense. Also moved through the process pretty quickly, which was very important to me. Look forward to servicing the vehicle there. More

6hrs to replace faulty battery Cannot give you good review since you are unable to perform job within reasonable time If I didn’t push your advisor will never bother to call or ad Cannot give you good review since you are unable to perform job within reasonable time If I didn’t push your advisor will never bother to call or advise Job itself was done very good More