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Sherman Chevrolet Cadillac - Service Center

Sherman, TX

4.5
525 Reviews

525 Reviews of Sherman Chevrolet Cadillac - Service Center

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September 18, 2024

Everyone was very professional and courteous. The the job ordered was completed in a timely manner. More

by babydols42
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Viers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2024

The service was very slow. Made an appointment for an oil change and it still took an hour and a half. Waiting room is cramped and uncomfortable. More

by ScottR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Francisco Guerrero
Sep 18, 2024 -

Sherman Chevrolet Cadillac responded

Thank you for taking the time to tell us about your recent experience at Sherman Chevrolet Cadillac. We strive to provide an exceptional experience for all our customers. I would like to apologize for not meeting the timeframe we promised. We understand that time is important to everyone. I will speak with my team and we will correct this going forward.

September 15, 2024

I came in without an appointment and had my oil changed within an hour. Everyone always goes above and beyond to make me feel comfortable and never feel pressured to do unnecessary services. I do like that More

by jessicamarie9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fallon usually is my point of contact but today was Brent was super helpful.
September 15, 2024

Excellent customer service they did exactly what I needed done for a very reasonable price took a little longer than expected but it was done with the professionalism I would expected More

by MTESSARAO06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

Everything was fine except for the first call I made to you the gal I spoke to couldn't find the recall info with the VIN and I had to bring the card we received in the mail to schedule the service More

by Bdbou812
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2024

Everyone at the dealership was very friendly and worked very hard to get my deal completed. More

by LJOHNSON8735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Viers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Hiberd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2024

I have used the service department for my Chevrolet over the past few years. I’ve always found the employees to be friendly and helpful. I have full confidence that my vehicle will be properly serviced and More

by Fametx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 12, 2024

Eric is service as great. He kept me informed regarding parts and repairs needed. The entire staff have been great and will definitely use in the future. More

by jimmie.dick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only delt with Eric.
September 11, 2024

Brett was great and took good care of me! Great customer service and a friendly atmosphere. More

by Culerunner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Found the problem very quickly and had my car back to me promptly. Friendly over the phone, and easy to talk to about the problems with your vehicle More

by Ctidwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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