Sherman Chevrolet Cadillac - Service Center

Amazing customer service from the mechanics to the service manager Justin Doss. Highly recommend this dealership. service manager Justin Doss. Highly recommend this dealership. More

Professional, courteous, dependable. Always willing to go the extra mile. Glad they have super employees. Always willing to go the extra mile. Glad they have super employees. More

The staff are very friendly. Stone has always greeted me when I come in and is always empathetic about my issues. The technicians accommodate my schedule and has thus far complet Stone has always greeted me when I come in and is always empathetic about my issues. The technicians accommodate my schedule and has thus far completed the repairs on time or early. Thanks Sherman Chevrolet. More

Professional actions answered questions and kept me informed . Pleased with the the work on my car. informed . Pleased with the the work on my car. More

I had airbag replaced and it took about 1 month for the parts to arrive, but Frank was instrumental in seeing that I got out in 90 minutes, versus 2-4 hours I had been told originally parts to arrive, but Frank was instrumental in seeing that I got out in 90 minutes, versus 2-4 hours I had been told originally More

Johnny White in the service department always takes good care of my automobile needs in a timely manner. care of my automobile needs in a timely manner. More

Took 3 tries to get a non-broken part in. Had phone issues for 15+ days. Besides that, got the vehicle repaired. Had phone issues for 15+ days. Besides that, got the vehicle repaired. More

Excellent service from your staff and they are so kind and professional. Two thumbs up! and professional. Two thumbs up! More

Customer service goes over their head. You do not feel important to them. I had an 8:00 appointment for a 2 hour service and got my truck back after 4:30. Called service and claimed they w You do not feel important to them. I had an 8:00 appointment for a 2 hour service and got my truck back after 4:30. Called service and claimed they were having issues down loading the program so they put my truck outside and worked on someone else’s. I don’t think that is the way it should work if you schedule an appointment a week in advance. Service never called me I had to call 3 times after asking for call backs with updates. More

Checked in - told 1 to 1 1/2 hours to do oil change/tire rotation-2 1/2 hours later only oil change was completed rotation-2 1/2 hours later only oil change was completed More