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Sherman Chevrolet Cadillac - Service Center

Sherman, TX

4.5
526 Reviews

526 Reviews of Sherman Chevrolet Cadillac - Service Center

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August 13, 2023

Took 3 tries to get a non-broken part in. Had phone issues for 15+ days. Besides that, got the vehicle repaired. More

by navcomm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2023

Excellent service from your staff and they are so kind and professional. Two thumbs up! More

by ACEVEDO134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2023

Customer service goes over their head. You do not feel important to them. I had an 8:00 appointment for a 2 hour service and got my truck back after 4:30. Called service and claimed they w More

by TERRY.LAMBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky Watson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Doss
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2023

Checked in - told 1 to 1 1/2 hours to do oil change/tire rotation-2 1/2 hours later only oil change was completed More

by deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb
August 09, 2023

Always welcome you and gets you in and out in a timely manner! Everyone is friendly! More

by ANNETTESTARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2023

They kept us informed and easy to work with. Would recommend for car service and repair. More

by Brand80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
August 09, 2023

Best service I have ever had for anything not one time did I have to wonder where we are with anything. More

by Keylan
Recommend Dealer
Yes
Employees Worked With
Fallon - Her customer service was UNBELIEVABLE throughout the entire process no doubt best customer service I have ever had for anything. I hope she is appreciated people like her can't be replaced.
Aug 09, 2023 -

Keylan responded

Great experience with the service department,

August 08, 2023

This dealership is open to requests rather than preset rules. Always someone to help if primary contact not available. More

by LONNIE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Viers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fallon and Caleb, Jeremy Eaton
August 08, 2023

We had a very good experience and every employee went above and beyond to our satisfaction. We will continue to do business here. More

by Karendowright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2023

Pleasant staff, good quality of repair. Fairly timely repairs. On the expensive side and not convenient to my home. Overall, satisfied with service but unsatisfied with cost. More

by GOLDENBROWN80013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
Aug 08, 2023 -

Sherman Chevrolet Cadillac responded

Hi, our entire team works hard to give you the best service .. We're always here with the same great service whenever you need service or another vehicle! We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

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