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Sherman Chevrolet Cadillac - Service Center

Sherman, TX

4.5
526 Reviews
Call Service Center (903) 437-5054

526 Reviews of Sherman Chevrolet Cadillac - Service Center

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September 24, 2023

Service was fast. My only issue was someone touched the inside of my car with greasy hands and now I have a grease spot. More

by BECKYLYNN75092
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Sherman Chevrolet Cadillac responded

Hi Becky Lynn, We strive to provide an exceptional experience for all our customers. I apologize to hear your recent service experience with us was below average and poor. Please know that your feedback is important to us and will be used to improve the customer experience at our store. I would like the opportunity to address your concerns. Please either respond directly to this email or call me directly at your convenience. Justin Doss Service Manager Sherman Chevrolet Cadillac 903-270-3770.

Sep 25, 2023 -

BECKYLYNN75092 responded

It was not belove average or poor. It was just the greasy spot left on my interior. Outside of this the service was grand and has always been.

September 24, 2023

Great service. Oil change was quick and was on the back on the road. 👍cool More

by Davisabryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 23, 2023

Good service timely manner people were very nice and courteous washed my car and dried it off More

by CORALOUHIGGINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 23, 2023

We had excellent service, with the service advisor Johnny White kept us informed of time to get parts. The work was done and fixed correctly. Very satisfied with this dealership. More

by Jthomas1949
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny White
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September 23, 2023

You was friendly and cared about what I needed done. .Fast service Good job thanks More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenton Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Norton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Medina, Brandon Galvan, Jeremy Eaton, Jeremy Kaminski, Michael Nelson, Josh Perez
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September 22, 2023

They were very responsive and transparent thru the service process. They were very friendly and got my car back to me in a timely manner. More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stone
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September 15, 2023

Professional, fast, efficient and thorough service. Provided knowledge for future issues that need to be addressed as well More

by naeshel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fallon
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Sep 18, 2023 -

Sherman Chevrolet Cadillac responded

Hi Sagar, Thank you for taking the time to share your experience. We work very hard and are always so pleased to hear positive reviews from our customers. If you ever have any questions, please give us a call. We're always here for you. Welcome to the ShermanFamily!

September 14, 2023

Johnny made sure I had a loaner which was much needed when it was going to take a week to get parts and service my car. More

by Darlene Kennedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny
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Sep 18, 2023 -

Sherman Chevrolet Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 14, 2023

I had an appointment to have my truck alligned at 12:00. I dropped it off at 11:00. At 3:30 I called and they had not started the work. I was told it would be at least another hour until it would be finishe More

by kls
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Doss
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan White
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Sep 15, 2023 -

Sherman Chevrolet Cadillac responded

Thank you for taking the time to write this review. We are sorry we were not able to meet or exceed your expectations. Please feel free to reach out to our Service Director, Justin Doss at 903-270-3770 and he will be happy to assist you.

September 14, 2023

Great repairs and excellent customer service. Got status updates throughout the day with regular messages More

by CNORCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fallon Gomez
Report | Print
Sep 18, 2023 -

Sherman Chevrolet Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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