Sherman Chevrolet Cadillac - Service Center

I only had an oil change and that was fine and no question about how that was handled. I told service center people that I needed a new key fob ordered for my car and all they did was run an estimate question about how that was handled. I told service center people that I needed a new key fob ordered for my car and all they did was run an estimate on it. I had to stand around and wait for them to Prepare it and I had to pay separately for fob.I was very clear in what I needed about the key fob and what I asked for it was totally disregarded. Staff could see I was on a walker and I had to wait and was in a lot of pain. If only they had done when I asked upon leaving my car. More

The service manager was very helpful. The part for our car was back ordered and Fallen kept us updated to when the department would receive the part and when we could expect to get our c The part for our car was back ordered and Fallen kept us updated to when the department would receive the part and when we could expect to get our car back . More

Second time requesting shuttle with scheduled appointment and having to wait. All prescheduled work was not completed. Poor communication and having to wait. All prescheduled work was not completed. Poor communication More

Excellent service with very efficient advisors and staff. Always a pleasure to work with.. Highly recommend. Always a pleasure to work with.. Highly recommend. More

Stone was great to work with. Repair time was faster than expected. I would use them again Repair time was faster than expected. I would use them again More

Nice people good service went out of the way to make sure everything was right everything was right More

Appointment time observed well, everyone very courteous. The crew takes very good care of your vehicle. The crew takes very good care of your vehicle. More

Friendly customer service and great customer communication. Answered all my questions before I decided what service needed to be completed. communication. Answered all my questions before I decided what service needed to be completed. More

Service was good and fast. I plan to continue my car service with this dearlership I plan to continue my car service with this dearlership More

Everyone at the dealership were all above my expectations. From purchasing to financing. It was our best experience we have ever had buying a vehicle. I’m 75 years old & have bought more cars t expectations. From purchasing to financing. It was our best experience we have ever had buying a vehicle. I’m 75 years old & have bought more cars than you can imagine & they were the BEST that I have ever had dealings with. Even the receptionist and all of the other staff made us feel like family. I will definitely recommend them to all my friends & family. More