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Sherman Chevrolet Cadillac - Service Center

Sherman, TX

4.5
526 Reviews
Call Service Center (903) 437-5054

526 Reviews of Sherman Chevrolet Cadillac - Service Center

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November 10, 2023

After several months of waiting, was told chip was in for our vehicle. After leaving vehicle with service center, later found out chip was not in. More

by KMENGELING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Doss
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Sherman Chevrolet Cadillac responded

Thank you for taking the time to tell us about your recent experience at Sherman Chevrolet. We strive to provide an exceptional experience for all our customers. I’m very sorry to hear you were unhappy with the quality of our work. Please know that your feedback is important to us and will be used to improve the customer experience at our store.

November 10, 2023

Professional And Courteous. Only thing is that oil change takes too long even with appointment. More

by judychesshir
Recommend Dealer
Yes
Employees Worked With
Fallon
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Nov 13, 2023 -

Sherman Chevrolet Cadillac responded

Thank you for taking the time to tell us about your recent experience at Sherman Chevrolet. We strive to provide an exceptional experience for all our customers. I would like to apologize for not meeting the timeframe you expected. We understand that time is important to everyone. I will speak with my team and we will correct this going forward. Please know that your feedback is also important to us and will be used to improve the customer experience at our store. If you have any concerns or questions please feel free to respond to this email or call me directly.at 903-270-3770

November 10, 2023

Vance Willer and Alfredo both worked hard to meet my needs. Vance was able to get the Trax I wanted in the color I wanted. Alfredo was great as my financial manager. More

by DELLMO74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo ?, Vance Willer
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November 10, 2023

Friendly people taking care of us. Seems like they really care and have pride in their work. Fast service 90% of the time. More

by Barbara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fallon
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Nov 13, 2023 -

Sherman Chevrolet Cadillac responded

Hi Babara, Thank you for taking the time to share your experience. If you ever have any questions, please call us or come by and see us.!! Thank you again for choosing Sherman Chevrolet Cadillac. and we hope to see you again

November 09, 2023

Service was quick and efficient. Charges were explained well and check out was easy. Hi More

by DMJ469
Recommend Dealer
Yes
Employees Worked With
Frank
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November 09, 2023

Got in and out of dealership with an appointment and they did a good job! I would recommend this dealership More

by mandycyfair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 05, 2023

Dealer knew our issues and looked to resolve them all as quickly as possible. Great work. More

by Bo Bond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fallon
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Nov 06, 2023 -

Sherman Chevrolet Cadillac responded

Hi, Thank you for taking the time to share your experience. If you ever have any questions, please call us or come by and see us.!! Thank you again for choosing Sherman Chevrolet Cadillac. and we hope to see you again.

November 04, 2023

From diagnoses to repair, the service team kept me informed. Their teamwork appeared flawless. Thank you again Fallon! More

by Texas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fallon
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Nov 06, 2023 -

Sherman Chevrolet Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest and welcome any suggestions on how we can improve your experience,

November 02, 2023

Great folks and very friendly for the oil change. Would recommend for friends and family More

by JOSEPHDULOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Sherman Chevrolet Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest and welcome any suggestions on how we can improve your experience,

November 01, 2023

Service was quick and complete. Waiting area is below standard as far as I’m concerned. More

by donnie_cordell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Doss
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Sherman Chevrolet Cadillac responded

Hi, Thank you for taking the time to share your experience. If you ever have any questions, please call us or come by and see us.!! Thank you again for choosing Sherman Chevrolet Cadillac. and we hope to see you again.

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