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Sherman Chevrolet Cadillac - Service Center

Sherman, TX

4.5
599 Reviews
Call Service Center (903) 437-5054

599 Reviews of Sherman Chevrolet Cadillac - Service Center

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January 29, 2024

Friendly service writers; clean service department; great work Vehicle was ready & waiting. Service writer (Landon) very professional More

by CELLISON513
Recommend Dealer
Yes
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January 29, 2024

I am very satisfied with the work that was done! Oil was changed, tires rotated. Thank you!! More

by Larcin2005
Recommend Dealer
Yes
Employees Worked With
Francisco
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January 28, 2024

I had my Chevy Trax in for service, It’s was an update on my vehicle ( software) it’s doing it again and I called up there and talked to lady and she said that I would have to pay to get it looked at, I’m so More

by BBGILBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Doss
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2024 -

Sherman Chevrolet Cadillac responded

Hi, thank you for taking the time to leave us feedback about your experience with us. Please contact our service manager Justin Doss at 903-270-3770 when you have an opportunity, and we will be more than happy to try and turn your experience around.

January 28, 2024

Service delayed although assured and attended to Initial apprehensive. Staff on site took effort to acknowledge my needs More

by evonmarie49
Recommend Dealer
Yes
Employees Worked With
Jordan
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January 28, 2024

Very informative and caring with the overall care of my Chevrolet. Excellent with time management and professionalism. More

by HADLEYKEARSTON
Recommend Dealer
Yes
Employees Worked With
Stone Clement
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January 28, 2024

I've been coming there since I bought my Tahoe, love this place and everyone I ever dealt with. More

by HMAC621
Recommend Dealer
Yes
Employees Worked With
Francisco I think
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January 27, 2024

I will never do business with Sherman Chevrolet again. During my service visit I was quoted an amount for service that was 3Xs the average cost. It took one phone call to another Chevrolet dealership to c More

by SHANDI.PFEIFFER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor: Eric
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Feb 13, 2024 -

Sherman Chevrolet Cadillac responded

Thank you for taking the time to tell us about your recent experience at El Dorado Mazda. We strive to provide an exceptional experience for all our customers. I’m very sorry to hear you were unhappy with the quality of our work. Please know that your feedback is important to us and will be used to improve the customer experience at our store.

Feb 13, 2024 -

SHANDI.PFEIFFER responded

I appreciate your “canned” response. You may want to update to accurately read, “your recent experience at Sherman Chevrolet Cadillac” as I have never visited the dealership, El Dorado Mazda, referenced in your reply.

January 27, 2024

They were professional and courteous. They kept me informed through the time my car was in the shop. They were honest about the price with no hidden or surprise fees. More

by sjamesmoore
Recommend Dealer
Yes
Employees Worked With
Justin Doss
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January 26, 2024

They did a very good job they did. Had some challenges, but they overcame them. There was no heat in the garage on a subzero day, I don't know how the guys were working, and that envir More

by Larry Morth Dallas
Recommend Dealer
Yes
Employees Worked With
In
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January 26, 2024

Service rep got me in quick, gave me a correct ETA for completion and all was well. Very impressed. More

by RWASLT1
Recommend Dealer
Yes
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