Sherman Chevrolet Cadillac - Service Center

First I was disappointed for not receiving a call back when they said they would. But actually dealing with the service manager and service advisor I am very happy with their outcome. They were very kind when they said they would. But actually dealing with the service manager and service advisor I am very happy with their outcome. They were very kind and professional . They took care of me . More

Thought my car was breaking down he helped me quickly and checked the fluids for me checked the fluids for me More

Really appreciated the pick up and drop off and the communication from Fallon Fallon was great communication from Fallon Fallon was great More

Everyone was friendly and helpful. They kept me informed. They did it in a timely manner They kept me informed. They did it in a timely manner More

Entire team was nice and warm. Great team from top.to bottom! Great communication throughout the entire process Great team from top.to bottom! Great communication throughout the entire process More

Very unorganized. We had two vehicles in for service at the same time, a 2500 Denali and an Escalade and neither service was satisfactory. No two people knew what w We had two vehicles in for service at the same time, a 2500 Denali and an Escalade and neither service was satisfactory. No two people knew what was happening with the service tickets. From the time we took the truck in for service until we picked it up, it was nothing but a mess. From over charging on Oil to doing an oil change when they were suppose to be repairing the engine, nothing went right. With the Escalade, this was the 3rd service call for the same issue. The first 2 service calls, the service department reported there was nothing wrong that they could find. On the 3rd service call, they finally decided it was the transfer case. Unfortunately by the time of the 3rd service call, the warranty was out so We had to pay the service bill. NOT HAPPY. Stone was helpful in making sure we were refunded for the over charge on the oil and making sure we were not charged for the oil change. We will not be back. We recently purchased a new 2500 Denali Ultimate and I will be trading my Escalade but not with Sherman Chevrolet. More

Everyone has been nice. Stone is who I have dealt with for the most part. He has been helpful and professional. Stone is who I have dealt with for the most part. He has been helpful and professional. More

Everything went in a timely manner. Fallon kept me informed of everything going on. Very nice. Fallon kept me informed of everything going on. Very nice. More

Very good at finding what I wanted and did their best to get my pmts where I needed them get my pmts where I needed them More