Sherman Chevrolet Cadillac - Service Center

I brought in a used Cadillac Escalade that I purchased a few days ago. You guys did a thorough assessment of its condition. But when I asked you guys to do the work, you wouldn't touch the car saying that i few days ago. You guys did a thorough assessment of its condition. But when I asked you guys to do the work, you wouldn't touch the car saying that it should be totaled. I subsequently took it over to Vanguard GMC and they said they would get the car back in shape. You didn't charge me for the assessment, which was really good. But you refuse to do any work to bring the car back into proper condition. And so I had to take it to Vanguard. That was disappointing, considering that you guys are the Cadillac dealer in Sherman. I have been going to Vanguard for four years and they have provided excellent service. This is just another example why I would always prefer to go to Vanguard. More

Dealership did a safety recall on my truck and after 12 miles my check engine lights came on and several other warning lights!! The dealership sent a wrecker after on Monday morning. Called and told me tha miles my check engine lights came on and several other warning lights!! The dealership sent a wrecker after on Monday morning. Called and told me that the #2 injector was faulty! 1800 dollars later I have my truck back after a free safety recall!! Thanks again for all your help More

It is alright. Could use better service specials. Tried to tack on extra charges but I called them on it. Could use better service specials. Tried to tack on extra charges but I called them on it. More

Great customer service No That's enough No, no, no no no no no no no no no no atop being so pushy. Its unbecoming of your dealer ship no no no no no no no atop being so pushy. Its unbecoming of your dealer ship More

Very polite when scheduling an appointment or needing to reschedule. The cost l feel is very reasonable. Over all very satisfied. reschedule. The cost l feel is very reasonable. Over all very satisfied. More

Everyone here is super friendly and helpful. They did a good job on my car. Problem solved and I’m happy. Kudos to Stone and Joseph. They did a good job on my car. Problem solved and I’m happy. Kudos to Stone and Joseph. More

The best customer service I have received from a Chevy dealership to date. Brett and The service department have gone above and beyond to help me any way they can. From assessing issues and finding soluti dealership to date. Brett and The service department have gone above and beyond to help me any way they can. From assessing issues and finding solutions promptly to helping with a loaner while things are getting fixed. It has been a great experience all around! More

No one greeted me upon arrival for noon oil change. I walked into service bay. I walked into service bay. More

I always have a good experience with Sherman Chevrolet Service Center. Their customer service is great. Bret was really awesome at helping me determine what maintenance I needed for my vehicle based on mi Service Center. Their customer service is great. Bret was really awesome at helping me determine what maintenance I needed for my vehicle based on mileage and past maintenance appointments, rather than just signing me up for a cookie cutter service package. I do wish their software calculated a more accurate quote based on service selection. My total ended up being about $200 more than quoted. Also, the process for dropping a vehicle off is just a little awkward. I'm never sure if I'm supposed to go in or just wait in my car. Signage might be nice. More

Great Friendly service - got a quick appointment and took care my truck. Would recommend the shop mechanics are the best care my truck. Would recommend the shop mechanics are the best More