Shelor Toyota

I have purchased five cars from this dealership and would not hesitate to purchase another one! They have always had my best interest at heart and have treated me like family! not hesitate to purchase another one! They have always had my best interest at heart and have treated me like family! More

As always, I continue scheduling my routine maintenance with Shelor Toyota because there’s not really any other option for Toyota service…. I had my routine maintenance done yesterday, oil change, tire with Shelor Toyota because there’s not really any other option for Toyota service…. I had my routine maintenance done yesterday, oil change, tire rotation and the “look over” to make sure everything looked good, ran good, you know. I had had a message pop up on my touch screen a few weeks back that was asking for an update, ever since that message had been popping up I have been unable to use my Toyota app to start my car, lock my doors, etc (a service I pay to have). I explained what was going on asked them to take a look at it. My service was all done and she came in to let me know I needed two air filters replaced which I declined and then asked about the message popping up to which she had to go speak with her manager and told me she would be right back. So I waited, and waited, knowing my car was ready I finally went and asked if she’d ever figured anything out about the update my vehicle needed. I was then told yes, she had and if I wanted them to do the update I’d need to pay $128 because my warranty was up…. When I got back in my car, and the message popped up, I tried going through the prompted steps (which I had tried doing at home and it did not work) and it finally worked here. It took me TWO minutes and literally 3 clicks of my screen and the error message was gone and it had been successfully updated. I’m guessing maybe it was a proximity thing? I don’t know, but the fact that they wanted to charge me $128 just to click a few buttons will forever prove to me that Shelor is out for one thing, and that is not the greater good of their customers. From the sales department to the service department, there is not much good I have to say! I also don’t appreciate the service manager calling both myself and my husband asking that my post on Facebook be removed. Do better! More

Service was good, however wait time for Express Service was extraordinarily long. Two to Three hours . was extraordinarily long. Two to Three hours . More

Oil change and tire rotation. In and out quickly and everything was explained to me clearly at a somewhat fair price. Good experience overall. In and out quickly and everything was explained to me clearly at a somewhat fair price. Good experience overall. More

Had a great experience today, the Shelor Toyota team was very helpful and courteous. Took care of things and it was very economical. very helpful and courteous. Took care of things and it was very economical. More

Another great visit in experience with a Shelor service department. Got my vehicle done quickly in for less than what they quoted. department. Got my vehicle done quickly in for less than what they quoted. More

Very professional and great customer service and reliable for repairs, have used For repairs or service for my 07 Tundra Will continue returning for neede service for repairs, have used For repairs or service for my 07 Tundra Will continue returning for neede service More

We are so glad we found Shelor MM. The salesperson we had, Natavis, was very helpful, friendly, and polite. He made our trading process smooth and simple. We will be shopping at Shelor The salesperson we had, Natavis, was very helpful, friendly, and polite. He made our trading process smooth and simple. We will be shopping at Shelor MM again and hopefully with Natavis as our salesperson! More

Excellent service great workforce is why I am a repeat customer and recommend this dealer to my friends. customer and recommend this dealer to my friends. More

I was looking for myself the highlighter 2023 version. Kay he helped me find the car. working agile in just 4 weeks. 5 stars and selling at the right price at a time when there are not many new cars Kay he helped me find the car. working agile in just 4 weeks. 5 stars and selling at the right price at a time when there are not many new cars More