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Shelor Toyota

Christiansburg, VA

4.8
1,927 Reviews

2230 Roanoke St

Christiansburg, VA

24073

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1,927 Reviews of Shelor Toyota

August 18, 2023

I appreciated the professional and practical approach that Brian Love took when selling me my new 4Runner. He listened and learned about me and my interests and did not push or pressure me into the wrong More

by Neil Richey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Love
Aug 18, 2023 -

Shelor Toyota responded

Neil, it's great to know that Brian provided you with a professional and pressure-free car-buying experience at Shelor Toyota. We're glad he was able to help find the perfect Toyota 4Runner for you!

August 18, 2023

Clean facility, friendly courteous salesman. Felt like I was talking to an old friend. Very respectful. Very knowledgeable with every aspect of the deal. More

by Jgotrucking
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Stephen Lancaster
Aug 18, 2023 -

Shelor Toyota responded

We're glad to know you felt at home during your visit to Shelor Toyota. It's great that our team could provide a friendly and knowledgeable service for you!

August 18, 2023

Wonderful experience! We will highly recommend Shelor Toyota to all our family and friends in the future. Matt Grant made the whole experience easy & professional. He even More

by heather.burton76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Grant
Aug 18, 2023 -

Shelor Toyota responded

Heather, it's great to know you had a wonderful experience with Matt and our team at Shelor Toyota. We appreciate your recommendation and are wishing you safe travels in your new vehicle!

August 18, 2023

Great to work with. I’m hard to deal with. I think Ryan was fair with everything to get us in our RAV4 More

by Raiders24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan and Joe
Aug 18, 2023 -

Raiders24 responded

Thanks

Aug 21, 2023 -

Shelor Toyota responded

We're glad to know you had a positive experience with Ryan at Shelor Toyota! Our team always aims for fairness and satisfaction. Enjoy your new RAV4!

August 17, 2023

Very helpful and friendly! This business has always been trustworthy and reliable and I would recommend them to anyone More

by PHorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin
Aug 18, 2023 -

Shelor Toyota responded

We're so glad to know you've found our team at Shelor Toyota reliable and trustworthy! Thanks for recommending us, we appreciate your support.

August 16, 2023

I bought a 2023 Toyota RAV4 with Shelor Toyota. My sales professionals were Kathy Sweeney and and Matthew Moore. Both individuals were great to work with- they answered all the questions I had in a More

by nicholasbaker94
Recommend Dealer
Yes
Employees Worked With
Matthew Moore, Kathy Sweeney
Aug 16, 2023 -

Shelor Toyota responded

Nicholas, it's great to know that Kathy and Matthew provided you with such a positive experience at Shelor Toyota. We're glad everything went smoothly for you during the buying process. Thanks for recommending us!

August 16, 2023

Performed valve spring recall on 2013 scion frs. Short block damage 12000 miles after recall work by Shelor Toyota in Christiansburg,,VA.. Dealer put all blame on original engine. No help from Deal More

by gmoser889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby/Patsy/Nikki
Aug 16, 2023 -

Shelor Toyota responded

We contacted you for an outstanding valve spring recall that you had open on your vehicle on March 20th with 137,000 miles. Six months later, with 149,158 miles on the vehicle, you brought it back to us with an engine knock. Upon diagnosis, per your approval, we have determined that the vehicle needs a new engine. It was discovered that there is baring material found in the lower end of the motor, which has nothing to do with the recall that was performed. When you returned the rental vehicle to us, you preceded to cuss out our employees, physically degrade their appearance, as well as speak negatively about us to other customers in the dealership. There is no correlation between your engine failure and the recall performed.

August 13, 2023

Guys there was super helpful and got me in the truck I wanted, clean showrooms too More

by Stilllooking22003
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan
Aug 14, 2023 -

Shelor Toyota responded

We are glad to hear that our team helped you secure the truck you were looking for. Thank you for choosing Shelor Toyota!

August 13, 2023

I was on time for appointment but it took 2 hours for inspection. I had 1 problem with the inspection, wipers which I figured I would be told because that is usually what I’m told during the past inspec More

by Saunders3fam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown - female
Aug 14, 2023 -

Shelor Toyota responded

We're sorry to learn about your lengthy wait times during recent visits. We strive for efficient service and it seems we've fallen short in this instance. Your feedback is valuable as it helps us improve our operations. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, Customer Relations – cr@shelor.com

August 12, 2023

My wife and I have bought 3 vehicles from Shelors, all the people we've dealt with have been very helpful and friendly. More

by Lee Effler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Feeny, Brian Love
Aug 14, 2023 -

Shelor Toyota responded

Lee, it's great to know you and your wife have had positive experiences with us at Shelor Toyota. We appreciate the support and look forward to helping you again in the future!

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