Shelor Toyota

Everyone is always polite and work to accommodate my schedule. Word is well done in a professional manner. schedule. Word is well done in a professional manner. More

The service was timely and the staff very friendly. This is the 3rd time I have utilized their services and I intend to keep doing so. This is the 3rd time I have utilized their services and I intend to keep doing so. More

We’ve had the greatest experience with this dealership. From our search for the right car for us, the staff has been so pleasant to work with. Brian who sold us the car and Thomas who took care of our firs From our search for the right car for us, the staff has been so pleasant to work with. Brian who sold us the car and Thomas who took care of our first service today, we felt like they had our best interest in mind and were great to work with and explain everything to us! More

Friendly people timely service no hassle had no problems I was impressed and would recommend I was impressed and would recommend More

Good people, helpful and kind. Dustin was a newer salesman and did great and got us everything we needed. He even stayed late to accommodate our needs. Dustin was a newer salesman and did great and got us everything we needed. He even stayed late to accommodate our needs. More

Ryan Wildman is great to work with. He is extremely knowledgeable about cars. He will give you all the information you ask for and answer any questions you have. He helped us make a cho He is extremely knowledgeable about cars. He will give you all the information you ask for and answer any questions you have. He helped us make a choice we are very happy with.. More

Very pleased with my service and time that I waited and my advisor was very helpful and nice very pleased with him my advisor was very helpful and nice very pleased with him More

We had a very kind and knowledgeable Saleswoman. Beverly displayed amazing product knowledge in the automobile we were interested in purchasing and thoroughly explained and answered all our question Beverly displayed amazing product knowledge in the automobile we were interested in purchasing and thoroughly explained and answered all our questions about the vehicles features. While answering all of our questions, Beverly exemplified excellent leadership skills as she was training another salesman during our interaction with her. , In our opinion, she was a wonderful role model and teacher to this young man. Beverley provided excellent customer service and consistent professionalism at all times. If you are looking to purchase a new vehicle, we highly recommend Beverly. More

Beverley, Eugene, and all of the other staff were very friendly and helpful. The facility is very clean and welcoming. We really appreciated the help the everyone gave us. friendly and helpful. The facility is very clean and welcoming. We really appreciated the help the everyone gave us. More

Today was the worst service I have ever received. I was basically, accused of embezzlement from my company because the service guy was incompetent and unable to comprehend how to process a PO, or wi I was basically, accused of embezzlement from my company because the service guy was incompetent and unable to comprehend how to process a PO, or willing to put in any effort into finding out what information he needed from me to process the order. He instead continued to text me all day saying he couldn’t get in contact with my PO person, note they were off today but never was I asked to reschedule, or offered any other alternative, just that he couldn’t get a hold of them and they weren’t going to do the work. When entering the facility to pick up my vehicle, the guy at the desk I had been dealing with immediately saw me and said I will be with you in a second and then walked away where he proceeded into the managers office to discuss about me. He then came out explain that they could do the work because the PO guy wouldn't answer the phone, because he was on PTO. I was never told I needed his approval. I bring out the PO paper I had and said this is it and is what was given to me to give to you, note I perviously emailed this same document to this employee hours before. When I said fine, give me my vehicle, cancel my order I will go somewhere else the response was “well we stock that item anyways so yeah”. Then the manager came out of his office and said we aren't doing this and with an aggressive tone and demeanor continued to say that he has never done business like this and that since the PO guy wouldn’t answer the phone he wasn't doing any work but he didn't know me from adam. I said I dont know what you want me to do, I have been calling him all day as well. I realized at this point they thought I was embezzling because they said, well its your person vehicle. And we dont know if you work there, while I had my badge on and I had sent them an email from my work email earlier that day. No one ever asking why it was my personal vehicle getting worked on, it was due to damages that happened at work, and I had chosen them to have my work completed there. The manager then walked me to my car trying to defend his employee only later to actually take the time to ask if I worker there and what i did and what actually happened to the vehicle. After sitting here writing this down, several issues occurred that I will not be using Shelor again and will tell everyone this: It was assumed that I was there to try and obtain a repair by falsely giving them a PO order because they have never seen it done this way. I was never offered an alternative solution to this issue, even though I asked several times who else can I get to call you or do something to have it approved throughout the day, the response to that was well it may help, anything will help. I was never offered to reschedule or even asked what was going on or how I got to this point an assumption was made and nothing I did was going to convince them otherwise. More