Sheehy Lexus of Annapolis

Paul is amazing. Very knowledgable and patient. He provided an overview of all my options and allowed me to make an informed decision. This has been the BEST experien Very knowledgable and patient. He provided an overview of all my options and allowed me to make an informed decision. This has been the BEST experience I have had at any dealership. Paul Sutusky you got me in a Lexus I absolutely love. Thank you for such outstanding service. More

I brought my car to Sheehy Lexus of Annapolis due to issues with the backup camera. When I received the car back, a piece of the cupholder was missing. I contacted the advisor to inform him that the car issues with the backup camera. When I received the car back, a piece of the cupholder was missing. I contacted the advisor to inform him that the car wasn’t properly reassembled after the repair. The advisor told me that whenever I was back in town, I should call them, and they would come pick up the car to fix the issue. However, after calling three different times to have the car picked up, they failed to follow through. I then took time off work to bring the car back to Sheehy Lexus to address the issue. After waiting two weeks for the repair, I called for an update, and the advisor told me I need to pick up the car. He also said that when the cupholder piece arrived, I should just fix it myself. I explained that I do not have the expertise to work on cars, and this is not something I can do. As of today, my car is still not fixed. This experience reflects poorly on Lexus, showcasing poor quality control, failure to honor promises, and an inability to properly complete repairs. More

Professional, efficient, customer oriented, successful in finding exactly what I wanted, very satisfied with dealership finding exactly what I wanted, very satisfied with dealership More

Just purchased my second car from Sheehy Lexus Annapolis. The professionalism, friendliness, and respect they show me is genuine. Many times, in sales, it’s all about moving inventory out the door. This deal The professionalism, friendliness, and respect they show me is genuine. Many times, in sales, it’s all about moving inventory out the door. This dealership truly cares about the customer, the car buying experience, and the relationship with the customer going forward. Best car buying experience ever! More

The Service Department is excellent! James is a great consultant, knowledgeable, friendly, honest! Explanations were clear and I felt like a person, not a number. The original work wa James is a great consultant, knowledgeable, friendly, honest! Explanations were clear and I felt like a person, not a number. The original work was slated to be rather expensive, but the technician saw that the job could be accomplished for much less - it was something they did not have to share with me and it was refreshing to have people working for me as well as their company. Highly recommend. More

Been with Lexus Sheehy since I purchased the car. Service is always top notch. Joe was my service rep last time—-really great guy. Service is always top notch. Joe was my service rep last time—-really great guy. More

I went to this Lexus Location After Being At Two Other Lexus Dealerships for a noise coming from reat end despite being disappointed at the previous locations. I scheduled a appointment for first thing o Lexus Dealerships for a noise coming from reat end despite being disappointed at the previous locations. I scheduled a appointment for first thing on a Saturday morning, with low expectations, I arrived at 7:40 Am and to my surprise there was 15 cars ahead of me. Once Checked In I met Service Advisor Jason Britton who listened to my concerns and had a Technician come in and even did a road test with me his name was Steve Harnish he listened carefully and trouble shot by asking questions. Asked Me To leave car a couple days because he wanted to do additional checking. Monday I Got Call Advising what they found in one day that others missed in several visits, I Had seized trailing arms in the rear. I was flabbergasted and annoyed at the same time, flabbergasted because the other dealerships didn't catch. What had been on going for 13 months was located in a day. Took a few days to get the parts but was repaired within a week. Mr. Britton and Mr. Harnish Ought To Recognized and acknowledged for their professionalism, politeness and being personable. More

They made my out of state buying experience easy. I got a very fair deal. Honest salesperson. I got a very fair deal. Honest salesperson. More