Sheehy Lexus of Annapolis

Professional dealership. From the time I checked my Lexus into the dealership for service until the service was complete, I was treated like a valuable customer. The servi From the time I checked my Lexus into the dealership for service until the service was complete, I was treated like a valuable customer. The service experience was great. More

The service technician I always request is excellent. Chris always answers my questions, is very friendly and helpful and very knowledgeable. The service is great! They seem to have gone the cheap rout Chris always answers my questions, is very friendly and helpful and very knowledgeable. The service is great! They seem to have gone the cheap route with their customer food and beverage offerings. The tuna sandwich I had was on a soggy bun and no lettuce or tomato or any condiment. Bonnie, the lady who is responsible for customer service is very friendly and helpful. She keeps the area spotless and stocked. More

Great customer service. Kept me informed throughout the process very comfortable waiting area. Rate was great to deal with. Kept me informed throughout the process very comfortable waiting area. Rate was great to deal with. More

Very good operation. Decent supply of product in a tough market. My salesman, Nate, is excellent. He does not robotically follow a script. He listens well and thought Decent supply of product in a tough market. My salesman, Nate, is excellent. He does not robotically follow a script. He listens well and thoughtfully ensures his comments are well suited to the buyer. He seems quite honest, even with some of the tough issues (e.g. constrained SUV inventories). He speaks well of his co-workers and organization, always a positive. When in the dealership, I was struck by how well everybody worked together and truly seemed to enjoy their work. Sheehy is a quality operation that I recommend without reservation. More

Best service I have ever received at a dealership hands down will be returning for service in the future down will be returning for service in the future More

I get VIP treatment every time I go to Sheehy Lexus. Shout out to Brian and Jenna. Shout out to Brian and Jenna. More

Always the best place to get my car serviced. thank you so much Joe Pecosh you are the best thank you so much Joe Pecosh you are the best More

Paul is amazing. Very knowledgable and patient. He provided an overview of all my options and allowed me to make an informed decision. This has been the BEST experien Very knowledgable and patient. He provided an overview of all my options and allowed me to make an informed decision. This has been the BEST experience I have had at any dealership. Paul Sutusky you got me in a Lexus I absolutely love. Thank you for such outstanding service. More

I brought my car to Sheehy Lexus of Annapolis due to issues with the backup camera. When I received the car back, a piece of the cupholder was missing. I contacted the advisor to inform him that the car issues with the backup camera. When I received the car back, a piece of the cupholder was missing. I contacted the advisor to inform him that the car wasn’t properly reassembled after the repair. The advisor told me that whenever I was back in town, I should call them, and they would come pick up the car to fix the issue. However, after calling three different times to have the car picked up, they failed to follow through. I then took time off work to bring the car back to Sheehy Lexus to address the issue. After waiting two weeks for the repair, I called for an update, and the advisor told me I need to pick up the car. He also said that when the cupholder piece arrived, I should just fix it myself. I explained that I do not have the expertise to work on cars, and this is not something I can do. As of today, my car is still not fixed. This experience reflects poorly on Lexus, showcasing poor quality control, failure to honor promises, and an inability to properly complete repairs. More

Professional, efficient, customer oriented, successful in finding exactly what I wanted, very satisfied with dealership finding exactly what I wanted, very satisfied with dealership More