Sheehy Ford Lincoln Of Gaithersburg

I was a loyal Sheehy Ford of Gaithersburg customer since 2020, servicing three vehicles with them over the years. Unfortunately, my recent experience revealed a serious lack of care and responsibility. For 2020, servicing three vehicles with them over the years. Unfortunately, my recent experience revealed a serious lack of care and responsibility. For years, I complained about engine overheating on my 2016 Explorer, but Sheehy’s only solution was to recommend coolant flushes. They never checked the active grille shutters-which turned out to be stuck closed-and never inspected for the high-speed cooling fan relay defect covered under Ford’s CSP 21N01. In March 2023, my A/C compressor burned out, costing me $2,476 in repairs, likely due to unresolved cooling system issues. Even then, Sheehy never identified the root cause. Fast forward to April 2025, I requested CSP 21N01 diagnostics due to an overheating engine light and grille shutter faults. Sheehy refused to help unless I paid $249 for diagnostics, despite Ford’s policy stating that CSP-related diagnostics should be free when symptoms are present. When I visited Lindsay Ford of Wheaton, they immediately replaced the defective relay for free under CSP, no hassle, no extra charges. Sheehy Ford, however, prioritized billing me over fixing the actual issue, even though these problems could have been caught earlier with a simple code scan. After all this, I feel misled and disappointed. Sheehy’s service approach is not customer-centered. They ignored symptoms, missed key issues for years, and pressured me with unnecessary fees. I won’t return here. If you care about your vehicle’s safety and your wallet, look elsewhere. More

Dealer was responsive to all email correspondence. Kevinth helped me to find my father a vehicle that suited his needs. Customer service was top-notch. Kevinth helped me to find my father a vehicle that suited his needs. Customer service was top-notch. More

They were wonderful, as always. They got us into exactly the car we needed. We bought a car from them back in 2019, and we just keep coming back. They got us into exactly the car we needed. We bought a car from them back in 2019, and we just keep coming back. More

Nicely set up dealership. Staff was very helpful and super professional. They believe in no xx and don’t try to nickel and dime you. Very happy with my experience here. Staff was very helpful and super professional. They believe in no xx and don’t try to nickel and dime you. Very happy with my experience here. More