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Sheehy Ford Ashland

Ashland, VA

4.9
1,045 Reviews

11450 Washington Highway

Ashland, VA

23005

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Showing 1,045 reviews

May 22, 2026

Poor communication from service dept employees Jess McDonald and Meghan Johnson. Olivia is nonexistent. No feedback from her No information given on "recall" part until I called and asked. No infor More

by nanci.mcallister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jess McDonald Meghan Johnson and "Olivia ??
May 22, 2026 -

Sheehy Ford Ashland responded

We are very sorry to hear that you feel there has been poor communication regarding your concerns. During our multiple phone conversations, we explained that there is no Ford-approved method to permanently disable the Auto Start-Stop feature on your vehicle. The system is designed to automatically disable itself whenever the battery state of charge falls below approximately 75% in order to prevent the vehicle from shutting off and potentially not restarting in certain situations, such as at an intersection. Since replacing the battery, your vehicle is now operating as designed. As previously discussed, there are aftermarket plug-in devices available that can disable the Auto Start-Stop feature, but these products are not recommended or endorsed by Ford. Regarding the recall, we did not have your VIN available when the original battery appointment was scheduled, so we were unable to check for open recalls prior to arriving for the battery replacement. Once we obtained your VIN, we immediately ordered the required recall part and scheduled a Mobile Service appointment for next week. We will contact you the day before the appointment to confirm that you would still like us to complete the recall service at your home.

March 19, 2026

Allen Johnson at Sheehy got us a great deal on our Bronco. He was attentive, knowledgeable, and very flexible with his schedule. The only gripe we had is that our windshield got a crack within the f More

by thomasandtahnee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Johnson
March 04, 2026

Thank you for a great experience. I and my girlfriend enjoyed purchasing my new truck from you. You all have made my dreams come true with my 26 f250 it was great working with you and More

by robertmarkisello26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rita , Eric Ruiz
February 01, 2026

The staff at Sheehy Ford Ashland are the best. I reached out online inquiring about an Explorer. Chris A. was quick to respond. He was very responsive to my questions. The day I was able to go More

by angiealley98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Anderson, Tony Nowlin, Johnson Lisa, Megan Holderness
January 31, 2026

Excellent to work with! Found my vehicle on their web site, submitted my info and even though they were about to close got right back to me. Their team was top notch and w More

by easttrail
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Megan Paule
January 22, 2026

I have been purchasing vehicles here at Sheehy ford of Ashland for over 10 years. The staff is very knowledgeable, friendly and helpful on obtaining the vehicle you are looking to purchase. Lisa and Vince More

by Chuckdiacont
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel in service department , Vincent Terrell, Tony Nowlin, Johnson Lisa, Nathan Bonds, Megan Holderness
January 17, 2026

Casey Grimes, if you need a new vehicle go see her. Stress-free and professional. More

by tonybullock
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Grimes
January 12, 2026

My daughter saw a car she liked so we went and looked at it one random evening. We didn’t get pressure, we looked at it at our leisure and the car was in very good shape for a used vehicle. From the time More

by Tmattt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rita Eggeraat- excellent. And Megan Paule- excellent, Luis Trevino
January 03, 2026

Jerry Smith made finding my new Bronco a great experience! Car shopping can be stressful, but Jerry made the process as painless as possible and I left a very happy girl! I will definitely recomme More

by susannah926
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jerry Smith, Eric Ruiz
December 29, 2025

As an out of town buyer, David was extremely helpful and upfront from first contact to final purchase, including a trade in. When I arrived (with little notice), David shuffled his schedule so we could get More

by Jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David White
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