Shaker's Family Ford

in the drivers seat From start to finish Bill Reed made my lease experience a very pleasant experience. This is why I am a returning Shakers customer. Bill's no pressur From start to finish Bill Reed made my lease experience a very pleasant experience. This is why I am a returning Shakers customer. Bill's no pressure sales style and working with Manny's Pinho's handling of the final financial figures made this customer very comfortable buying at Shaker's Ford Watertown Ct. Thank you also to Linda in service for your help also. Thanks again , Henry J. McGough Watertown CT. More

Meeting my company's needs with utmost customer service In my capacity as the Executive Director of Shakesperience, I worked with Cathy Reed to acquire a 2015 Ford Transit for transporting combinations of c In my capacity as the Executive Director of Shakesperience, I worked with Cathy Reed to acquire a 2015 Ford Transit for transporting combinations of casts and scenery. Cathy's experience shone through as, throughout the process, she solved problems and answered questions before I knew I had them. She was persistent with the highest quality of customer service I've seen. She knows her stuff, so definitely ask for her by name. More

Awesome dealership and salesman! Worked with Jim Reed to lease a new 2016 Ford Escape Titanium. Jim was patient, knowledgeable, and we walked away with a great deal on a great car. Hi Worked with Jim Reed to lease a new 2016 Ford Escape Titanium. Jim was patient, knowledgeable, and we walked away with a great deal on a great car. Highly recommend Jim and the dealership! Manny in finance was also a pleasure to work with. He is down to earth and very kind. More

Great people and made it a great experince I came in to trade in my old vehicle, I told them what I was looking for, what I would like to pay and a few options I would like my new vehicle to ha I came in to trade in my old vehicle, I told them what I was looking for, what I would like to pay and a few options I would like my new vehicle to have, and they found exactly what I was looking for and under the terms I had asked for and drove off the same day. This is my second purchase from this dealership and Sal and it was just as pleasant as the first one. I love my new explorer! More

James Cianciolo is the man! We love our car that James C helped us buy! Quick service & Shaker Family Ford cares about their customers! Few cosmetic issues we had were taken care We love our car that James C helped us buy! Quick service & Shaker Family Ford cares about their customers! Few cosmetic issues we had were taken care of in a quick turn around! Highly recommend!! More

Great experience! The people here are nice. Mr. James Cianciolo is great! He is nice, not arrogant at all or too pushy, but he can be very blunt, and that is what you n The people here are nice. Mr. James Cianciolo is great! He is nice, not arrogant at all or too pushy, but he can be very blunt, and that is what you need when you want to buy a car. He tells you what you need to hear, not what you want to hear. And we like that! Thank you again! More

NO PRESSURE SALES EXPERIENCE !! My wife and I had previously leased a 2013 Ford Escape from Family Ford and since the 3 year lease was coming to an end we decided to look at a variet My wife and I had previously leased a 2013 Ford Escape from Family Ford and since the 3 year lease was coming to an end we decided to look at a variety of S UV's to see if they would fit our needs. Decided to see if the 2016 Escape would be ok, even though we thought we might go in a different direction. Walked into Family Ford and were greeted by Dom Lacapra. Felt comfortable right off the bat with the way he treated us. No pressure ,just tried to make us feel at ease, which he did. We ended up leasing a new 2016 Escape, mainly because of the way he handled the process. We picked up the new Escape on 6/21/16 and he even remembered that my wife(who is the driver of the Escape) liked the Country and Western station 92.5; he had already programmed it on the radio! I was in Sales for 28 years and the one thing I remembered was that if you took care of the little things(like programming the radio) the customer will always remember you when a big decision has to be made;like getting a new lease in 2019 at Family Ford! More

Extremely Helpful in Solving Problems Dom Lacapra and his team were extremely helpful to me in the purchase of a new MKX and the early trade-in of my leased MKC. They understood my unique Dom Lacapra and his team were extremely helpful to me in the purchase of a new MKX and the early trade-in of my leased MKC. They understood my unique situation and were able to provide a good solution. Dom was very accomodating and I felt he had my best interest in mind. This dealership has earned my loyalty and I will be back to them when I need my next car. More

new car The salesman was good, his name was Jim Reed. Would buy from him again. He was very helpful. Price was within by budget and helped me trade in my ot The salesman was good, his name was Jim Reed. Would buy from him again. He was very helpful. Price was within by budget and helped me trade in my other vehicle. More

Newe 2015 Musttang Our salesman Blair Mapp made the purchase of the mustang a positive experience. He was able to answer all our questions and was always professional. Our salesman Blair Mapp made the purchase of the mustang a positive experience. He was able to answer all our questions and was always professional. More