Shaker's Family Ford

Great experience We had the pleasure to deal with Blair. He went out of his way to put this deal together. If you r looking for a ford go see Blair We had the pleasure to deal with Blair. He went out of his way to put this deal together. If you r looking for a ford go see Blair More

Great Place...Worth A Trip This is my second time purchasing a vehicle from Cathy Reed...and making a 400 mile round trip drive to do so. I have a Ford dealership within 3 mile This is my second time purchasing a vehicle from Cathy Reed...and making a 400 mile round trip drive to do so. I have a Ford dealership within 3 miles of my house and I'm sure several hundred between my house and Watertown, CT. But, I have never had a more enjoyable experience in purchasing vehicles, so I continue to make this my "home" dealership. Cathy is personable, honest, direct, and overall great to work with. Finance manager Cindy Bugbee was great too. Great place...and a large contrast from many other dealerships where I often feel as though buyer and seller are gaming against each other. More

Quick, easy and NO HASSLE! I had the pleasure to work with Blair in purchasing my first EVER ford. The process was way to simple, who would have thought such a thing! No gimmick I had the pleasure to work with Blair in purchasing my first EVER ford. The process was way to simple, who would have thought such a thing! No gimmicks, no sales pitch, just an easy going experience. Aside from Blairs awesome customer service everyone else there was super friendly and it was nice to share a few laughs. I am more than pleased with my brand new fusion and look foward to continuing my business with them! More

Great Experience !!! We have been buying Ford's for years and I have to say this was one of our better experiences!... We felt very welcomed from the moment we entered We have been buying Ford's for years and I have to say this was one of our better experiences!... We felt very welcomed from the moment we entered Shakers to begin our search for a new truck , to the delivery of our new Ford F-150. Our expectations were exceeded . Jim Reed was our salesman and he was knowledgeable and a pleasure to do business with. He took the time needed, to make it all a pleasant experience and explain so much about our new truck. I would recommend Shakers to anyone !! Thank You !! Beth & Joe Nolan More

new car Phil Rice has excellent customer service he got us want we wanted in the price range we need and even called to check up to make sure we where satis Phil Rice has excellent customer service he got us want we wanted in the price range we need and even called to check up to make sure we where satisfied great people at family ford 3rd car i bought and always great service would defiantly recommend them. thank you Nancy and James Newman More

trading for something BIGGER! :) Excellent service from the minute we walked into the door. Listened to our needs and was able to show us some cars in our price range. Great deals, af Excellent service from the minute we walked into the door. Listened to our needs and was able to show us some cars in our price range. Great deals, affordable vehicles and great service. Will recommend to anyone. More

My new Used Escape While looking for a used/affordable car, I went to Shakers Family Ford. Jim Reed first took the time to find out what my needs/wants/budget was for m While looking for a used/affordable car, I went to Shakers Family Ford. Jim Reed first took the time to find out what my needs/wants/budget was for my next car. He was very patience and made sure I knew what my options were. Not only was Jim very informative, he also took the time to pair my cell phone with the Escape before I left the lot. Great customer service! Cheryl More

Exceeded expectations I came in to look at a specific vehicle that I had seen posted online for a very reasonable price. Sal was very easy to talk to and asked if there was I came in to look at a specific vehicle that I had seen posted online for a very reasonable price. Sal was very easy to talk to and asked if there was anything the car was missing that I had been looking for. I was surprised to find out that a rear camera could be added to the vehicle. Test drive went well, I went home to discuss with my husband. Sal was in touch after I called the next day and communicated with me later through email, even on his day off, and texting, which I found convenient. He was never pressuring and was patient with me many questions. With the option to add the camera, I was sold and we picked it up a week later when it was convenient for us. What really exceeded my expectations came later. When we brought the car home I realized that it did not have keyless entry, something I had taken for granted and should have checked when looking at the car. I emailed Sal about this and he continued to provide the same level of great service even after the sale had been completed. He facilitated the installation of keyless entry for a very reasonable price through the vendor the dealership uses and even made the installation infinitely easier on me by allowing me to hang out at the dealership with my two year old and infant while he took the car back and forth to the vendor, since the dealership has a very kid-friendly space. He also provided a small piece of plastic that had been missing in the car, free of charge, at that point. I'm happy to give Sal and the dealership an excellent rating and would recommend them to friends. More

OUT RIGHT LIED Well we can start with I purchased a used 2013 Ford Focus, the brand I love however this will be the one and only time I deal with this group of decei Well we can start with I purchased a used 2013 Ford Focus, the brand I love however this will be the one and only time I deal with this group of deceitful individuals. First, they tried to get me to pay the $299 fee for glass etching, but the car was originally sold by them and already had the vin etched in all the windows. The sales woman was trying to double dip and get me to pay for a service that had been done prior to me even looking at the car and obviously paid for by the original purchaser. Second, there were a few things that needed to be repaired with the car and they agreed to write me a "WE OWE YOU" document saying they would fix these three things: 1. The TPS sensor was on. 2. The rear deck cover under the back window was missing fabric "replace it". 3. Repair driver side rear taillight due to water in it. When I dropped the car off for service I was told they would not replace the taillight, they would drill a hole in it. I responded this is not an acceptable way to repair a light. When I go back the next day to get my car, the TPS light is off, OK one thing fixed. The rear deck lid fabric, which the paperwork says was replaced, very clearly was NOT replaced. It now has trim and upholstery glue visible because such a horrible repair was done never mind all the paper work saying it was replaced. As for the taillight, I was pulled into the office by Jim, a manager, who knew what my complaint was and immediately started to raise his voice and yell at me that they will not replace it they will only drill a hole in it. After asking him politely to change his tone with me because at this point I had yet to raise my voice or be rude to anyone. I got a round about line of lie after lie from this place saying they would fix things and replace things that they very clearly did not do. I would put a negative star rating but you cannot do that on here so I guess one star it is. They lied and they conducted themselves like children yelling and raising their voice. Who wants to deal with people like this whether it is for a vehicle like my focus that’s on the lower range or for anything else? Their level of professionalism couldn’t be to a lower standard. The bottom line is they will not honor their contract, and lied about service that was done to the car. More

Exceeded our expectations From beginning to end Phil Rice made sure that we were well taken care of while purchasing a used car...from picking us up at the airport, making sure From beginning to end Phil Rice made sure that we were well taken care of while purchasing a used car...from picking us up at the airport, making sure we had lunch, helping us with technology, and attending to all of the little details necessary to complete the purchase. Thank You Phil! More