Shaker's Family Ford

My wife and I came to Shaker’s looking for a new car. We were working with a Danbury dealer on a gas-powered 2011 Ford Escape, and were pretty sure we would purchase it. However, I was curious what the hyb were working with a Danbury dealer on a gas-powered 2011 Ford Escape, and were pretty sure we would purchase it. However, I was curious what the hybrid was like (since neither they nor anyone in our area had one). After doing a search online, it looked like Shaker's Family Ford had two Escape hybrids in stock. To confirm, I called and as soon as Alban Saindon picked up, our excellent and very memorable customer service experience began. Al was extremely courteous and informed, had a genuine interest to help me and never once exhibited heavy sales tactics. He made me feel at ease and not rushed into a sale. Before I hung up and after I made an appointment to see him, he ended the call by letting me know that it would be his honor to help me. By the end of the day, it would end up to be our honor to be helped by such a hard working, honest, friendly and appreciative salesman. We met him that night, and took a 2011 Ford Escape Hybrid for a test drive. Throughout the drive and subsequent sales process, we could not have asked for a better salesman. I could talk at length giving numerous examples of what Al did (and didn’t do) that impressed us so much, but I will refrain in the interest of your time. In the end, he made the sale and customers for life. We were not planning on purchasing a car that night, only to see what a hybrid (with all the features I wanted) was like. It is now sitting in my garage, and I couldn’t be happier with the car or the experience buying it. After car shopping for the past few weeks, we have the experience to know the personalities of many different sales people. This is how we know that Al is one in a million. If anyone we know is in the market for a car, we will refer them ALL to Shakers and tell them to speak to Al. It is rare to kind that level of genuine, honest-to-goodness customer service in such a charismatic and personable salesman. Alban Saindon is an absolute asset to the dealership, and we look forward to purchasing out next car from him (and stopping by to see him when I get the maintenance done to my new car!). More

Unlike Crestwood Ford, Shaker Ford was a great experience for me for just an oil change and a question about how to fix one of the map lights that was out. One of the guys that work in the service bay came o for me for just an oil change and a question about how to fix one of the map lights that was out. One of the guys that work in the service bay came out to my truc, removed the overhead and pulled the blown bulb. I guess Ford is really trying to satisify their customers with not only service, but good products as well. My first Ford was a 69 Gran Torino GT more than 40 years ago and I've been loyal ever since even though at times I was thinking of switching brands due to poor and inefficient service as late as 2004 in East Greenwich, RI. In closing, Shaker Ford has reinstated my confidence in the Ford line of vechiles. Johnny Bland More

The purpose of this rating is to inform you of the superior service I have received by Ronald LaPlante, Sales Associate currently working at Shaker Family Ford Lincoln Mercury in Watertown, CT. My superior service I have received by Ronald LaPlante, Sales Associate currently working at Shaker Family Ford Lincoln Mercury in Watertown, CT. My family and I have worked closely with Ron for over ten years and always received exceptional service. I normally do not trust or even like sales people, however, Ron is an exception. Ron provides exceptional service and expresses genuine concern with the needs of his customers. I consider Shaker Family Ford Lincoln Mercury to be very fortunate to have Ron on their team. I would recommend Ron LaPlante to anyone of my friends, family or acquaintances. DLM More

I have purchased and had serviced four (4) new Fords from Family Ford for over 14 years. I have never had any negative issues with them. They are "Top Notch". There are other Ford dealers within 1 to 5 mil Family Ford for over 14 years. I have never had any negative issues with them. They are "Top Notch". There are other Ford dealers within 1 to 5 miles of were I work, but they are very large and do not give you the attention one wants when purchasing or servicing their automobile. More

Went in for synthetic oil change on my F150, got me in right away. I waited for vehicle and was not there very long. Also needed part for horn that had to be ordered. Part was in next day and horn was fix right away. I waited for vehicle and was not there very long. Also needed part for horn that had to be ordered. Part was in next day and horn was fixed ASAP! Great service and Pat was very helpful. More

This is the third car I bought with Family Ford. I continue to go there because they give me an honest and fair deal without any pressure. The price they quoted to me was in line with my research and continue to go there because they give me an honest and fair deal without any pressure. The price they quoted to me was in line with my research and the trade-in for my old car was straight from Kelley Blue Book. Everything was up front with no tricks. More

My wife and I wanted a new vehicle, knowing it would not be easy with our credit. We had 2 very USED cars to trade. Family Ford worked with us, were very courteous and considerate, and we came to a mutual d be easy with our credit. We had 2 very USED cars to trade. Family Ford worked with us, were very courteous and considerate, and we came to a mutual deal with everyone satisfied. George Rodriguez, our sales associate, was just amazing. Very kind, and very open to any concerns, questions we had. Not much more to say, except we drove off with our 2010 Escape, and are loving it! Thanks George R. and Family Ford! More

Right off the bat, our salesman George was great. He came in on off hours and was flexible and dedicated through the entire process. He was able to get the deal done when it came down to what I wanted. came in on off hours and was flexible and dedicated through the entire process. He was able to get the deal done when it came down to what I wanted. I could not think of a better salesman to work with. More

THERE IS NO OTHER FORD DEALER THAT I CAN COMPARE TO FAMILY FORD. ITS BEEN A REAL PRIVELAGE TO HAVE BEEN ALLOWED TO PURCHASE MY HYBRID FORD ESCAPE FROM FAMILY FORD. MY SON IS ALSO A MEMBER OF THE FAMILY FAMILY FORD. ITS BEEN A REAL PRIVELAGE TO HAVE BEEN ALLOWED TO PURCHASE MY HYBRID FORD ESCAPE FROM FAMILY FORD. MY SON IS ALSO A MEMBER OF THE FAMILY AS HE BOUGHT THIS YEAR HIS OWN FORD ESCAPE .....AND HE CAME ALL THE WAY FROM BROOKLYN! THE SERVICE AND FOLLOW UP HAS SHOULD BE A MODEL FOR FORD DEALERS WORLDWIDE. COREY, SCOTT AND THE REST OF THE TEAM DESERVE ONLY PRAISE More

I have bought my last 5 cars from Scott at Family Ford. He has gotten me the car I wanted at a very fair price. The service is exceptional. My son came in from Austin Tx to buy his Frod truck from Scott He has gotten me the car I wanted at a very fair price. The service is exceptional. My son came in from Austin Tx to buy his Frod truck from Scott because we knew he would give us the best deal. It is a great comfort to work with a car dealer that you can trust, and Scott Voorhees is that person. More