Shaker's Family Ford

2011 Camaro Bumble Bee We came to your dealership on 4/19/14 to look at the yellow Corvette .which we had seen on the lot the week before. Right next to it was the 2011 y We came to your dealership on 4/19/14 to look at the yellow Corvette .which we had seen on the lot the week before. Right next to it was the 2011 yellow Camaro. We were taken with it. James Cianciolo was our salesman I found him professional, courteous and very capable of answering our questions. We made arrangements to come back today 4/21/14 for a test drive and to have the trade appraised. We found him prepared to go out on the test drive. He was influential in getting us a very fair price for our trade. It was very helpful that James called our insurance company and gave them the vehicle VIN number. After we said we would take the car he introduced us to Cindy Bugbee. Cindy was also, professional, courteous and very knowledgeable. She went through all the paperwork and explained everything carefully. Great Experience Roger and Barbara More

Bought three vehicles same day I sold an 08 Mustang GT/CS privately with the intentions of waiting to get a new one. I was doing some research and when I spoke with James Cianciolo I sold an 08 Mustang GT/CS privately with the intentions of waiting to get a new one. I was doing some research and when I spoke with James Cianciolo the ball started rolling. He was so helpfull in finding me what I wanted for the price I wanted, I decided to buy a new one now. In dealing with Jim he was very concerned about me and my finances that after discussions I also traded in my wife's Jouney for a 2014 Fusion and my Ram 1500 for a 2014 F150 FX4. After all said and done we have three brand new vehicles for less than what I paying mionthly before. Give these guys a try if you are even thinking about getting a new car. They might save you money. Also gotta mention Cindy in finance. She really worked it out for us. One last mention, I have thier first mustang sold and delivered on it's 50th anniversery! Enjoy the ride! Mark M. More

Great Service and a great place to update your vehicle I am be a very loyal customer with purchasing car from Jim Reed and also Bill Reed. there has never been a issues with either these 2 people. Jim has I am be a very loyal customer with purchasing car from Jim Reed and also Bill Reed. there has never been a issues with either these 2 people. Jim has been great to listen what I need and want. I just went there to have my car serviced and stopped by to chat with him because my lease was was going to expire in 3 months told what I wanted and the price I was going to pay. So not 24 hours later he had a deal for me which is a great one. So I picked up my car from the service dept . Linda M. is great person there and gives great service.Last time I had my car serviced there I left My cell phone in the loaner car .I called and she went outside and found it for me and saved till I could get back..And tomorrow I will be picking up my new car. Thank-you Bill Reed and Jim Reed and Linda From service More

New Car Purchase My husband and I were looking for a new SUV to replace our 2000 Honda Passport. We shopped around at local dealers. We were very impressed with the My husband and I were looking for a new SUV to replace our 2000 Honda Passport. We shopped around at local dealers. We were very impressed with the 2014 Ford Escape Titanium. It had all the features we were looking for and more. Bill was very courteous and helpful. He clearly explained all the features to us. I would definitely recommended Bill to friends and family. More

New car purchase We have been dealing with Shaker's for the past 20 years. During this time we have always dealt with Bill Reed. He has always been fair, patient and We have been dealing with Shaker's for the past 20 years. During this time we have always dealt with Bill Reed. He has always been fair, patient and honest with us. We have had complete confidence in him as we purchased Ford and Mercury vehicles from Shaker, Inc. We highly recommend Bill to any and all potential auto buyers. More

Excellent Service from Jim Reed. Jim Reed was very helpful while I was looking for a vehicle. I did most of my communication through email and this was very convenient for me. Many de Jim Reed was very helpful while I was looking for a vehicle. I did most of my communication through email and this was very convenient for me. Many dealers do not usually talk to people though email and will only do business face to face. Jim took the time to respond to my emails until I had the time to stop by the dealership. He was very helpful through the whole process and is a terrific Sales man. He is very direct and doesn’t give you the normal sales man run around. I would strongly recommend Shaker Family Ford to anyone who is looking for a great vehicle and excelent customer service. Jim alone was very accommodating and patient as we worked through the deal. Everyone at Shaker Family Ford is friendly and willing to help in any way possible. I strongly encourage people to go to Shaker Ford and talk to Jim as we will be very helpful with the purchase of a new or used vehicle. More

Bad Sales Experience On Tuesday April 8th Shakers Family Ford called us and told us that they could probably work a deal with us to get us into a new Escape for no money d On Tuesday April 8th Shakers Family Ford called us and told us that they could probably work a deal with us to get us into a new Escape for no money down and possibly lower our monthly payments on our 2005 Ford Escape which we have no payments on. We finished paying our 2005 Ford Escape off 3 years ago. I called back and told them would they be interested in a Mazda CX7 Grand Touring Sport car to look at as a trade in. The gentlemen I spoke with was Jim Shovo. He said sure bring it by. When we arrived after being told to ask for Jim we were immediately taken to the desk of a sales person by the name of James Cianciolo. The car was appraised by Cory Shaker and he commented that he loved the brand new tires that we just had put on the car. We told him of the few different cars we were interested in if the Escape didn't look like it would work out. He then showed us a 2013 Ford Fusion that was on the sales floor. He let Dennis and myself sit inside and look at all of the cars features. He then told us that we may have to put down some money (up to $10000) down to keep the payments lower. He then took a $200 deposit on the Fusion that was shown to us. He said that if we didn't hear from him by Thursday then to get back in touch with him on Thursday. He told us it would take that long to get approval. Thursday morning he called my home while I was out and said for me to call back that the approval went through but there were some stipulations. He said he'de be in a meeting from 10 am to 11 am. I called James back a few different times with no answer back. Dennis finally called again at 1 pm and was told to talk to another gentlemen named Manny. Manny Pinto is the financial credit person. Manny told Dennis we had two options. Option 1 was to put 5,000 down and we could get out of the Mazda and into a 2014 Ford Fusion. Second option was we were approved for the 2014 Ford Fusion with now trade in. Dennis asked what happened to the 2013 ford Fusion that we were shown and put a deposit on. Dennis was told by Manny that it was sold yesterday. Dennis talked to me about it and I said no deal. I was steaming mad at this point and left a particularly nasty message on James Cianciolo Answering machine. I also asked that if he knew that in the state of CT that bait and switch is against the law? I then stated that I wanted my deposit back or I was going to call the Better Business Bureau. Dennis and I stopped by a little later and we met with James and he told us he had no idea this even happened. He was off on Wenesday. We were told that the 2013 Ford Fusion was sold yesterday by a woman sales person. We were there two years ago trying to trade the Mazda in and Kathy Reed told us to come back in two years that we could get a deal then. We did eventually get our deposit back. For years this dealership has been trying to get me to trade in my 2005 Ford Escape because I lovingly took good care of it. Now it borders harassment. When we left we basically asked is this how you treat all of your long time customers? We've been buying cars from there for over 20 years and my in laws bought cars from there even before we started buying cars there. We then told him we won't be back and I'm also finding somewhere else to do the rest of my services on my 2005 Ford Escape. this car dealership are a bunch of Shysters just like the rest of them. We are highly insulted and will never darken your doors again. Do not try to contact us with another sale. Sincerely Dennis & Tammie Wigglesworth More

I LOVE SHAKERS!!! Shakers is hands down the best dealership to go to for sales and service in the area. I would even go as far to say the state. Their sales staff is ex Shakers is hands down the best dealership to go to for sales and service in the area. I would even go as far to say the state. Their sales staff is exceptional and James was phenomenal when I leased my brand new Ford Escape. The whole process was extremely quick, easy, and stress and hassle free. I could not have been happier with the vehicle or the experience. Today I brought in my vehicle for its first service. I pulled into the shop, waited in the cozy lounge where I watched TV and drank coffee, and within just under an hour, my Escape was fully serviced and even washed! I could not have been happier with my entire experience. I have bought all of my vehicles from Shakers and based on my experiences, I plan to remain a loyal customer for life! More

We just bought our first ever New Ford and couldn't be happier with the vehicle or the dealership!! Our salesperson Lindsey Shaker was wonderful, both friendly and extremely knowledgeable about the c be happier with the vehicle or the dealership!! Our salesperson Lindsey Shaker was wonderful, both friendly and extremely knowledgeable about the cars we looked at which made the entire experience delightful. Many thanks to two new Regular Customers!! :-) More

This is the second vehicle purchased by our family from Shaker Family Ford. My wife bought a used Escape 4 years ago and we are well pleased with the experience with Mr. Reed and with Shaker Family Ford. Shaker Family Ford. My wife bought a used Escape 4 years ago and we are well pleased with the experience with Mr. Reed and with Shaker Family Ford. I have been looking for a vehicle halfheartedly for a while and wanted to look more intently. The dealership had a few vehicles available which fit my criteria and budget; we selected one, test drove it, and bought it. Well pleased again. More