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Sewell Cadillac of Grapevine

Grapevine, TX

4.0
32 Reviews
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1001 E. State Highway 114

Grapevine, TX

76051

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Showing 32 reviews

January 26, 2024

Chandler Rathke was a great salesman to work with, and made the process easy, and painless. More

by csilva_scs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chandler Rathke
Jan 26, 2024 -

csilva_scs responded

Chandler Rathke was a great salesman to work with, and made the process easy, and painless.

Jan 26, 2024 -

Sewell Cadillac of Grapevine responded

Thank you, Csilva_scs. We are glad you had a great experience with Chandler Rathke. We hope you enjoy your new GMC. Thank you for choosing Sewell; we look forward to serving you again.

January 17, 2024

DON'T BUY FROM SEWELL CADILLAC OF GRAPEVINE - HORRIBLE MANAGEMENT! I have bought many cars from Sewell over the years - BMW (primarily) and Lexus and have always had an excellent experience. Sewell Cadi More

by dpd7
Recommend Dealer
No
Employees Worked With
NA
Jan 17, 2024 -

Sewell Cadillac of Grapevine responded

Dear Dpd7, Thank you for taking the time to share your frustration with us. We value all feedback at Sewell, and your satisfaction is our highest priority. I am sorry to hear about your experience and would welcome the opportunity to discuss this further and gain additional feedback. At your convenience, please call me at 817-912-4941 or email me at jgray@sewell.com. Thank you again, and I look forward to speaking with you soon. Sincerely, Jesse Gray Sales Manager Sewell Cadillac of Grapevine

December 10, 2023

I sent an e-mail to inquire about a CT5 V Series. Shortly after, I was contacted by Hallie Jameson, letting us know that the car was available. My wife and I met with Hallie that afternoon and purch More

by John Blunt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hallie Jameson
Dec 11, 2023 -

Sewell Cadillac of Grapevine responded

Thank you, Mr. Blunt. We are glad you had a great experience with Haley Jameson. We hope you enjoy your new Cadillac CT5 V Series. Thank you for choosing Sewell; we look forward to serving you again.

August 27, 2023

This is how every dealer should conduct business and their business practices should be considered a standard for the industry. Top notch! Elizabeth was awesome, even picked me up at the airport. Absol More

by Jim Coleman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elizabeth Godyn
Aug 28, 2023 -

Sewell Cadillac of Grapevine responded

Thank you, Mr. Coleman. We are glad you had a great experience with Elizabeth Godyn and Kevin Spottiswood. We hope you enjoy your new Cadillac Escalade. Thank you for choosing Sewell; we look forward to serving you again.

August 19, 2023

Beautiful and clean dealership with very nice people who are attentive and follow up timely More

by anavelafarr
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Haley Jameson
Aug 21, 2023 -

Sewell Cadillac of Grapevine responded

Thank you for the compliment, anavelafarr. We will share the positive feedback with the team at Sewell Cadillac of Grapevine. Thank you for choosing Sewell; we look forward to serving you again.

July 19, 2023

Kudos to Service Manager David Boyd of Sewell Grapevine for exhibiting exemplary efforts in customer loyalty by addressing brake and suspension issues I recently brought to his attention. Thanks again. More

by mpadrutt
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Boyd
Jul 20, 2023 -

Sewell Cadillac of Grapevine responded

Thank you for the compliment, Mpadrutt! We will pass the kudos along to David Boyd and the rest of the team at Sewell Cadillac of Grapevine. Thank you for choosing Sewell; we look forward to serving you again.

May 30, 2023

Last week I was on a time crunch and had 30 min to drop in and get my car washed. Kenneth greeted me and listened to my time challenge, then told me not to worry that he would take care of this and stay wi More

by drjarrett2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Eaton
May 30, 2023 -

Sewell Cadillac of Grapevine responded

Thank you for sharing your experience, drjarret2. We will pass along your kind words and positive feedback to Kenneth Eaton and the Sewell Cadillac of Grapevine team. Thank you for being a loyal Sewell customer; we look forward to serving you again.

March 24, 2023

This is the worst service I have ever had at a dealership. I have been taking my car to Sewell for a problem GM is aware of for the last few months. Not because I wanted to, but because I had too! More

by Mcr05201981
Recommend Dealer
No
Employees Worked With
Service Drive
Mar 27, 2023 -

Sewell Cadillac of Grapevine responded

Dear Mcr05201981, Thank you for taking the time to share your frustrations with us. We value all feedback at Sewell, and your satisfaction is our highest priority. I welcome the opportunity to discuss this experience with you and gain additional feedback. At your convenience, please call me at 817-912-3021 or email me at jnichol@sewell.com. Thank you again, and I look forward to speaking with you soon. Sincerely, Justin Nichol General Manager Sewell Cadillac of Grapevine

October 08, 2022

Sewell Cadillac treated me just like a Cadillac customer even though I purchased a pre-owned car. My sales person (Haley) brought the car to my office for the test drive. She was very professional and polit More

by Kurt1194
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley and Chandler
Oct 18, 2022 -

Sewell Cadillac of Grapevine responded

Thank you, Kurt1194. We are glad you had a great experience with Haley Jameson. We hope you enjoy your new vehicle. Thank you for choosing Sewell; we look forward to serving you again.

July 18, 2022

Took my 2012 CTS in for service. Two days without any contact or report on my car so I called dealership. My tech had already gone home so I was told that he would call back “first t More

by tomhanes11
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alan in Service
Jul 19, 2022 -

tomhanes11 responded

After a week, I was finally told they had a loaner car available. Since I was at a Cadillac dealership, I expected the loaner would be a Cadillac. No!!! Got a GMC Terrain. Obviously, they don’t care about getting my business in the future. Or any else’s apparently!!

Jul 21, 2022 -

Sewell Cadillac of Grapevine responded

Thank you for sharing your frustrations with us, tomhanes11. We value all feedback at Sewell, and your satisfaction is our highest priority. It is important to us that we address your concerns at a time that is convenient for you. Please call me at 817-912-4972 or email me at jcoulter@sewell.com. Thank you again and I look forward to speaking with you soon. Sincerely, John Coulter Service Director Sewell Cadillac of Grapevine

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