I purchased a LYRIQ from this dealership about two months ago. The sales experience was excellent — my salesperson was knowledgeable and professional. Unfortunately, my experience with the service department has been the complete opposite. When I arrived for service, I waited in line for some time, only to watch a white woman pull up behind me and get helped immediately while I was ignored. I had to get out of my car and ask for assistance. That was at drop-off. When I returned my loaner, I waited over 45 minutes for my car with zero communication about whether the part had been ordered or when it would arrive. My car was returned with the service tag still on the door and the plastic seat cover still on — clear signs of carelessness. Later, when I went back for my garage opener (which I’d accidentally left in the loaner), I waited over an hour, only to find out it had been sitting there the entire time. This experience was deeply disappointing and unprofessional — and based on how I was treated compared to others, I can’t help but feel race played a role. After reading other recent one-star reviews, I see this is a pattern. The service department needs a complete overhaul. Cadillac customers deserve far better than this.

No hidden fees, straightforward, willing to work with you. Will do business with a Sewell dealership again

This was my first experience with Sewell was excellent! This is how car buying should be: painless and easy. Thank you, Tom!

Chandler Rathke was a great salesman to work with, and made the process easy, and painless.

DON'T BUY FROM SEWELL CADILLAC OF GRAPEVINE - HORRIBLE MANAGEMENT! I have bought many cars from Sewell over the years - BMW (primarily) and Lexus and have always had an excellent experience. Sewell Cadillac of Grapevine however was the worst car experience my wife and I have ever had. I spent a ton of time researching a car for my wife who needed to trade into a different vehicle fairly quickly because of her personal situation. The salesperson was great and we finalized the deal. When our vehicle came in a couple of days later - we went to pick it up. The vehicle had a ripple through the dashboard and a mark in the paint on the front bumper. That's when Management got involved and the experience when downhill. We were told by the Sales Manager that this special tri-coat white paint (a $1225 option) is going to have blemishes like this and that all cars are hand made so you can't expect them to be perfect with regards to the dash. Then we got the GM involved and it got worse. He said the ripple in the dash wasn't that bad and at that point the sun was going down and although I could still see the blemish in the paint on the front bumper he said he couldn't. When we were all together I asked the Sales Associate about it (who saw it with me a little earlier) and he said he thought it really depended on the light. So after the GM told me several more times he doesn't see any problem with the paint I asked him to pull it in the new car delivery garage which was right next to us to look at it. He flat out said he wasn't going to do that. So essentially he was calling me a liar. So what you get with Sewell Cadillac of Grapevine is Management that doesn't value the customer and certainly doesn't strive for Sewell's goal of "customers for life" - which I was until this horrendous experience with management. The next day on Sunday I did more research and on Monday we went to Frank Kent Cadillac of Arlington and had an outstanding experience. So if you are shopping for Cadillacs in the DFW area drive right past Sewell Cadillac of Grapevine and head to Frank Kent of Arlington - where you will get a great car buying experience like we did from the Sales Associate, Sales Manager, Finance Director and everyone we came in contact with!!

I sent an e-mail to inquire about a CT5 V Series. Shortly after, I was contacted by Hallie Jameson, letting us know that the car was available. My wife and I met with Hallie that afternoon and purchased the Cadillac. Hallie is very professional and knowledgeable. Our overall experience was outstanding.