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Sewell BMW MINI of Plano

Plano, TX

4.0
928 Reviews
Building relationships, not selling cars and trucks, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. Sewell is still the family-owned business it always has been. You never get the feeling that "it's just business"; a sense of family and the importance of long-term relationships always come through. You can experience our service at 18 dealerships across Austin, Dallas-Fort Worth, Houston, and San Antonio.
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6800 Dallas Pkwy

Plano, TX

75024

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Showing 928 reviews

August 03, 2021

I had a great experience with Matt Workman in service. He was very personable and friendly. More

by Lisahebing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Workman
Aug 07, 2021 -

Sewell BMW MINI of Plano responded

Hi Lisa, Thank you for sharing the details of your great experience. We are happy that our team were friendly and personable whilst working with you. Thank you for choosing Classic BMW of Plano and we hope to continue to assist with all of your future automotive needs.

August 01, 2021

I had a successful easy trip to Classic for service. Jeremy Garber was a big help. He was very honest with me and he knew the answers to every single one of my questions. More

by Jonah Isphat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Garber
Aug 02, 2021 -

Sewell BMW MINI of Plano responded

We are pleased to hear you had such a positive experience with us, Jonah! As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!

August 01, 2021

The service visit was as expected for a BMW owner. Kind and helpful throughout the process. My service advisor was Chip K and he did a great job. More

by Chloe R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip Koestler
Aug 02, 2021 -

Sewell BMW MINI of Plano responded

We appreciate the five-star review, Chloe! Let us know if there is anything else we can help you with. We look forward to your next visit.

July 31, 2021

Classic BMW is a top notch Car Dealership in Plano, TX. My service advisor Jeff Daggon was great and took excellent care of my BMW. More

by BG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Daggon
Aug 01, 2021 -

Sewell BMW MINI of Plano responded

Thank you for taking the time to write a review! We’re thrilled to hear you were pleased with the high level of customer service with Jeff. We appreciate the positive feedback, and we are looking forward to seeing you in the future!

July 31, 2021

I am pleased with the level of service I received from Classic BMW. My advisor Chip Koestler did a great job with all my service requests. More

by Manny U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chip Koestler
Aug 01, 2021 -

Sewell BMW MINI of Plano responded

Thank you for choosing Classic BMW, Manny. We are happy to know that our Service Team provided you with an excellent experience. We look forward to your next visit.

July 30, 2021

My E60 M5 started having transmission malfunction warnings pop up so I contacted Classic BMW to see about getting it looked at. The service dept told me that yes, they would look at it, after breakin More

by Chopped54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Conner
Jul 31, 2021 -

Sewell BMW MINI of Plano responded

Hello, I am concerned to learn about your disappointment regarding your recent service experience. Your feedback is important to us, and I would appreciate the opportunity to speak with you to discuss your review further. Please reach out to me at a time that is convenient for you. I hope to hear from you soon. Best, Chuong Nguyen Service Director 214-778-2701 cnguyen@classicbmw.com

July 30, 2021

The service area was very busy, but I noticed during my visit that my service advisor remained calm and attentive as I explained my concerns. Thank you Cody Garcia for making my visit pleasant. More

by msandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Garcia
Jul 31, 2021 -

Sewell BMW MINI of Plano responded

Thank you for choosing Classic BMW. We are happy to know that you enjoyed your visit to our Service Department. We can't wait to work with you again.

July 29, 2021

Robin McCormick Is our sales man he is the best Robin McCormick Is our sales man he is the best salesman.he helps lots & he take care us good I will recommend to my friends & family 👍🏻👍🏻👍🏻� More

by Montucpatel72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin McCormick
Jul 30, 2021 -

Sewell BMW MINI of Plano responded

Hi there, thanks for the great review for our Sales Team here at Classic BMW of Plano! We appreciate your support and welcome you back whenever you need help.

July 28, 2021

I can't say enough great things about Robin McCormick @ ClassicBMW. Robin is so knowledgeable, professional, courteous and detailed oriented. He makes sure that you understand the process, and timing (cu More

by M-head
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin McCormick
Jul 29, 2021 -

Sewell BMW MINI of Plano responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that Robin went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

July 23, 2021

Great post sale support and car delivery from Alex Miles this week. Thanks for your help and for going the extra mile. Keep up the great work guys. More

by Lyncantor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Miles
Jul 23, 2021 -

Sewell BMW MINI of Plano responded

You're so welcome! We are always happy to be of service and are so glad to learn that Alex went the extra mile for you. If Classic BMW of Plano can do anything else for you, don't hesitate to let us know.

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