Sewell BMW MINI of Plano

I took my car into this Classic BMW three times total and all three times now, in which they have not fixed everything I asked them to fix. Two of these times they let me leave with my vehicle being unsafe all three times now, in which they have not fixed everything I asked them to fix. Two of these times they let me leave with my vehicle being unsafe to drive on the road. The first issue was a noise in the front driver's side tire. They added air and said it was fixed. After getting home with the noise still present, I removed the tire to do my own visual inspection. That is when I noticed that the tire had a crack running in between the treads that when around the entire circumference of the tire. Obviously they didn't even remove the tire. Once I told them about this, their only solution was to pay for half of a replacement tire, even though the defective tire had 3/4 of its tread left and only 15,000 miles on it. The second time was a brake fluid flush that was covered under warranty. I look into the reservoir after getting home to find the same old brake fluid. This time I took it to a different dealership and had them redo it. The latest issue was when I took the car in for 1) recall and 2) a "passenger restraint system failure" (two warning lights on the dash and a message that comes up on the display screen every time the car is started that says it is not operating). The recall part was replaced, but the issue the the passenger restraint system was not. This time, I didn't even go back to the dealership and question them because I do not trust their service department to do the right thing. For the second time, Classic BMW let me drive away with a serious safety issue. Take this as a warning to find another dealership if you have any concerns about the quality of the work or your safety! More

We couldn't be happier with the sales experience! Kelly did an exceptional job...he was knowledgeable, friendly, engaging, and work with us with a great deal of professionalism. He clearly explained the pu did an exceptional job...he was knowledgeable, friendly, engaging, and work with us with a great deal of professionalism. He clearly explained the purchase in detail and followed up a few days after we took delivery. More

I just wanted to drop a quick note to let anyone in the market for a BMW know what a pleasant car buying experience I had when I purchased my CPO BMW 328i from Kelly Bills at Classic BMW. Kelly was thorou market for a BMW know what a pleasant car buying experience I had when I purchased my CPO BMW 328i from Kelly Bills at Classic BMW. Kelly was thoroughly professional, extremely knowledgeable and was very patient with my many questions and phone calls regarding the car I bought. He is a fine example of what a car salesperson should be. Needless to say, when I purchase my next BMW, I will be calling Kelly Bills first. Also, for anyone in the market, I will certainly send them to Kelly and Classic BMW for a first rate experience, fair deal and top notch customer service. More

The service dept sucks in terms of the work and the attitude. The building looks nice except the services are poorly executed. In my opinion, the service arrangement is in a big mess wrt finding the ri attitude. The building looks nice except the services are poorly executed. In my opinion, the service arrangement is in a big mess wrt finding the right person to talk about the problem, how the technician diagnose the issue correctly, and overall experience compared with other dealership. I simply cannot believe that the BMW would allow such low level setting in Texas. More

I recently purchased a new BMW 3 Series from Classic BMW and my experience was great! The awesome car salesman was Kelly Bills. He made buying a new car simple and professional. Classic should be glad and my experience was great! The awesome car salesman was Kelly Bills. He made buying a new car simple and professional. Classic should be glad to have him as a dedicated qualified employee and yes! I would recommend and if I ever wanted to buy another BMW again, I would certainly return. Satisfied Customer ~ More

When we first arrived at Classic BMW, we parked directly in front of the used car showroom. We were never greeted and were forced to evaluate the vehicles on lot on our own in 100+ weather. We finally in front of the used car showroom. We were never greeted and were forced to evaluate the vehicles on lot on our own in 100+ weather. We finally made it into the showroom and stood helplessly by ourselves in the lobby until I finally managed to flag down Christopher. We explained our needs to Christopher and he showed us a vehicle. His attitude however was resistant until we could assure him our numbers were within the ballpark. We concluded our visit to Classic with Christopher giving us a number on a vehicle and him taking down our contact information. This later puzzeled me because he never once reached out to engage me any further. When I later found competitive pricing at other dealers and on the internet - I found that Classic's numbers on used cars are way out of line. More

The best service you can get!!!! The friendly staff will answer all your questions. From the time you walk in till the time you leave the staff at Classic BMW will make you feel right at home. Classic BMW w answer all your questions. From the time you walk in till the time you leave the staff at Classic BMW will make you feel right at home. Classic BMW was by far the best experence I ever had at a dealership. I will buy my next BMW here. More

The purchase of our BMW was much faster than previous cars we have bought, I think we would probably buy our next auto through the internet dept. Everyone was friendly and welcoming. Douglas has an assis cars we have bought, I think we would probably buy our next auto through the internet dept. Everyone was friendly and welcoming. Douglas has an assistant interning with him, he is a nice buffer between Douglas and the customer. I don't think this is what is intended, but it would be a great sales technique for the customer to feel like they have a advocate to help them with the purchasing of their auto. We are very happy with the purchase price. We really did not think we would be able to afford a BMW but we can, I am telling everyone how affordable they really are. More

This was my first time to a BMW dealership and it was by far my best buying experience in any automobile dealership. Douglas Robbins was my salesman over the internet and at the dealership. He was most kn far my best buying experience in any automobile dealership. Douglas Robbins was my salesman over the internet and at the dealership. He was most knowledgeable during my test drive and responsive to my many inquires by email when I was shopping around BMW dealerships in DFW before visiting Classic. Doug even responded to one of my questions Sunday night on Mother's day. What dedication and customer service he has. In addition Doug made the administrative paperwork and processes short and simple to save me time at the dealership to finalize the deal. I look forward to my next purchase soon. Thanks again Doug for a wonderful buying experience. More