Sewell BMW MINI of Plano

We had a good idea of what we wanted to purchase after researching but I hadn't looked at Classic BMW in Plano yet. I simply called and spoke with Mike Bilicki and he was very friendly and professional, s researching but I hadn't looked at Classic BMW in Plano yet. I simply called and spoke with Mike Bilicki and he was very friendly and professional, setting up a time for me to stop by and test drive what I was looking for. I arrived and he had already pulled the car around to the front and had it freshly washed. I could tell he took pride in his work. He was knowledgeable and friendly and not pushy. He seemed genuinely interested by taking time to be sure I had my questions answered, not rushing the process. I actually had fun! The finance process was quick and Mike LeTourneau was also very friendly and professional. We did not feel like there was a lot of back and forth and negotiations with the elusive finance department as it was with another car purchase at a different dealership. They took great care of us. We are happy with our purchase and others confirmed their experience was very similar to ours and they will continue to buy from Classic BMW, also. More

In the 25 years of purchasing cars for the household, I have never had a better car buying/leasing experience than I recently had with Benjamin Dueber and Classic BMW. I initially called over the phone and have never had a better car buying/leasing experience than I recently had with Benjamin Dueber and Classic BMW. I initially called over the phone and was very impressed with how Benjamin listened to my situation and gave me the information I needed before I could commit to coming in. He also was very knowledgeable and trustworthy and the whole process was fast and efficient. I was so happy with the great deal we got on the convertible, we also bought an X5 for the family car the following week. We love our new BMWs and look forward to working with Benjamin and Classic for all our future BMW needs. More

Frank Kearns has sold me 4 certified pre-owned BMW's and he has always been very professional and courteous to my family. I would recommend Frank and Classic BMW for the superior service and quality of cars he has always been very professional and courteous to my family. I would recommend Frank and Classic BMW for the superior service and quality of cars. More

My husband and I were looking for a CPO BMW. While we did not end up buying at Classic BMW, I highly recommend Mr. Gillis. He was honest, transparent, and very helpful. We will definitely be using Clas did not end up buying at Classic BMW, I highly recommend Mr. Gillis. He was honest, transparent, and very helpful. We will definitely be using Classic for service and maintenance! More

This is my 3rd purchase from Classic BMW. I worked with Pedro Guiterrez and Eric Maas on my last purchase and could not be more pleased with the outstanding service and attention I received. I absolutely Pedro Guiterrez and Eric Maas on my last purchase and could not be more pleased with the outstanding service and attention I received. I absolutely would recommend this dealership to anyone looking for new or used cars. In addition, the service department is exceptional - Choung Nguyen is a Service Manager and he will make sure you are connected with the best Service Advisers available. More

This is the third 7 Series that I have purchased from Robin McCormick at Classic BMW, and honestly, I wouldn't think of going to another advisor. I trust Robin. You can, too. Robin McCormick at Classic BMW, and honestly, I wouldn't think of going to another advisor. I trust Robin. You can, too. More

Beyond the Sales experience at Classic, which I must say was very good, I've had an extraordinarily terrible experience with this dealership. Here's the breakdown: 1. Pick up a new 2012 535i, drive off was very good, I've had an extraordinarily terrible experience with this dealership. Here's the breakdown: 1. Pick up a new 2012 535i, drive off, and the Navigation System doesn't work 2. Take car in for service, navigation is "fixed", and it literally stops functioning as soon as i left the Service bay. Seems like something they might check out, no? 3. Take the car back in, Classic determines that the Navigation Antenna is faulty, and they will need to order one, which will take a few DAYS. 4. 3-4 WEEKS later, after complaining via their "customer feedback survey", i finally hear that the part is now in, and i can now come back in to get it fixed 5. Classic determines that the Navigation Computer is out, as well as the Antenna - they replace both (in theory). 6. I pick up the car, which still has loads of tape all over the top of it, holding down the new antenna fin (annoying) 7. Drive off, and guess what - now the RADIO DOESN'T WORK! 8. Call back, obviously pissed at all of the time wasted and the hassle associated with a brand new $65K car, and get attitude from one of the Service Advisors I will NEVER return to Classic for any Sales or Service, and suggest that any current or prospective BMW owner avoid them at all costs. I chose Classic because it is close to my office, and seemed convenient - poor choice More

I scheduled a week ahead of time a noon service appointment for an oil change and state inspection. Initially, I was told that I would not need a loaner car and that my car should be ready in a li appointment for an oil change and state inspection. Initially, I was told that I would not need a loaner car and that my car should be ready in a little over an hour. An hour-and-a-half later, the service advisor told me that it would be another two to three hours and gave me a loaner car. I was given a disgustingly filthy Chevy Malibu with sticky soda stains in the interior and on the driver-side window. No one from the dealership bothered to call me for the rest of that afternoon or evening, so I was forced to keep the loaner car overnight. Finally, they called me at around 10:00 a.m. the next day telling me that my 3-series was finished (so much for that one hour or time window I was initially provided!). When I arrived to pick-up my car, I had to wait another twenty minutes or so for it to be brought up front. When they brought it up, it was as filthy as the rental car they gave me the previous day. When I asked the service advisor why it hadn't been washed, he told me that the washer was broken. After some further questioning, surprise...it turns out the washer was not broken as I was originally told, and I stood there for another half-an-hour before my car was brought back up front after going through for a wash. I don't typically go out of my way to complain about customer service experiences, but my experience with Classic BMW fell grossly short of my expectations, especially for a three-time Center of Excellence dealership. The general feeling I had from the entire experience was that my business simply was not essential to them. I found it particularly telling that when explaining my plight to the car rental counter clerk, he advised that his wife drives a BMW and only takes it to BMW of Dallas for all service work because of the poor treatment she's received in the past at Classic BMW. I suppose that I'll have to keep this in mind the next time I need service or am in the market for my next vehicle. More

Michael Snyder, Micheal Synder! This was the first car buying experience that was straightforward, all questions answered and even after hours Michael took the time to show me and my family all the featur buying experience that was straightforward, all questions answered and even after hours Michael took the time to show me and my family all the features of the BMW X5 we were interested in. I have never had a car buying experience as pleasant as this one! Michael called the next morning and had an appointment set up so that all I had to do was walk in and sign the paperwork with the finance department whom was a pleasure to work with as well. Michael is very knowledgeable, he even explained the CPO contract terms, and how they work. He took the time to show our 15 year old son how works so he would have an understanding of purchasing a vehicle. This was our first time at Classic BMW Plano and Michael has made the experience so far a friendly and professional one. We can see why they are one of the 30 best BMW dealerships in the nation. We would certainly recommend Michael to anyone as he is kind, patient and terrific! More

This morning, we had to tow our BMW 750Li to Classic BMW because yesterday morning I locked the keys in the trunk. Along with a week's worth of groceries - including dairy products - on a day with over 90 d because yesterday morning I locked the keys in the trunk. Along with a week's worth of groceries - including dairy products - on a day with over 90 degree temps. Fantastic. After making some phone calls, we quickly learned that we have a "high security vehicle", and that the only way to retrieve the keys was to have the car towed to the dealership since we didn't have a spare key. BMW Roadside Assistance was incredibly helpful, and we were able to get one of the first towing appointments of the day. We arrived at Classic BMW and were greeted by our incredibly helpful and friendly Service Advisor, Byron Gabriel. After explaining the situation, Byron said he was going to try a few things, even though the service department was booked solid today. Within 20 minutes, he came back into the waiting room WITH MY KEYS! He even checked to make sure there wasn't any damage from the tow and turned on the A/C so I would get into a cool car. I HIGHLY recommend Classic BMW - especially Byron Gabriel - to anyone who needs to have their BMW serviced! More