Sewell BMW MINI of Plano

Classic BMW was fantastic during the process of buying my car. Frank Kearns did a great job making sure the car was prepped and ready for me to pick up. I appreciate the quality of customer service and i l car. Frank Kearns did a great job making sure the car was prepped and ready for me to pick up. I appreciate the quality of customer service and i look forward to buying another car from Frank Kearns and Classic BMW. More

Both of my experiences with Classic BMW have been excellent when buying a pre-owned car. Frank Kearns helped me find the perfect car each time and made sure that it was well-serviced and ready in go excellent when buying a pre-owned car. Frank Kearns helped me find the perfect car each time and made sure that it was well-serviced and ready in good time. He also took extra care to explain the features and how they worked. He is always ready to answers questions and take care of concerns. It is comforting to know that you can trust and depend on personal service. I have recommended Classic BMW to others and will continue to do so. More

We had a good idea of what we wanted to purchase after researching but I hadn't looked at Classic BMW in Plano yet. I simply called and spoke with Mike Bilicki and he was very friendly and professional, s researching but I hadn't looked at Classic BMW in Plano yet. I simply called and spoke with Mike Bilicki and he was very friendly and professional, setting up a time for me to stop by and test drive what I was looking for. I arrived and he had already pulled the car around to the front and had it freshly washed. I could tell he took pride in his work. He was knowledgeable and friendly and not pushy. He seemed genuinely interested by taking time to be sure I had my questions answered, not rushing the process. I actually had fun! The finance process was quick and Mike LeTourneau was also very friendly and professional. We did not feel like there was a lot of back and forth and negotiations with the elusive finance department as it was with another car purchase at a different dealership. They took great care of us. We are happy with our purchase and others confirmed their experience was very similar to ours and they will continue to buy from Classic BMW, also. More

In the 25 years of purchasing cars for the household, I have never had a better car buying/leasing experience than I recently had with Benjamin Dueber and Classic BMW. I initially called over the phone and have never had a better car buying/leasing experience than I recently had with Benjamin Dueber and Classic BMW. I initially called over the phone and was very impressed with how Benjamin listened to my situation and gave me the information I needed before I could commit to coming in. He also was very knowledgeable and trustworthy and the whole process was fast and efficient. I was so happy with the great deal we got on the convertible, we also bought an X5 for the family car the following week. We love our new BMWs and look forward to working with Benjamin and Classic for all our future BMW needs. More

Frank Kearns has sold me 4 certified pre-owned BMW's and he has always been very professional and courteous to my family. I would recommend Frank and Classic BMW for the superior service and quality of cars he has always been very professional and courteous to my family. I would recommend Frank and Classic BMW for the superior service and quality of cars. More

My husband and I were looking for a CPO BMW. While we did not end up buying at Classic BMW, I highly recommend Mr. Gillis. He was honest, transparent, and very helpful. We will definitely be using Clas did not end up buying at Classic BMW, I highly recommend Mr. Gillis. He was honest, transparent, and very helpful. We will definitely be using Classic for service and maintenance! More

This is my 3rd purchase from Classic BMW. I worked with Pedro Guiterrez and Eric Maas on my last purchase and could not be more pleased with the outstanding service and attention I received. I absolutely Pedro Guiterrez and Eric Maas on my last purchase and could not be more pleased with the outstanding service and attention I received. I absolutely would recommend this dealership to anyone looking for new or used cars. In addition, the service department is exceptional - Choung Nguyen is a Service Manager and he will make sure you are connected with the best Service Advisers available. More

This is the third 7 Series that I have purchased from Robin McCormick at Classic BMW, and honestly, I wouldn't think of going to another advisor. I trust Robin. You can, too. Robin McCormick at Classic BMW, and honestly, I wouldn't think of going to another advisor. I trust Robin. You can, too. More

Beyond the Sales experience at Classic, which I must say was very good, I've had an extraordinarily terrible experience with this dealership. Here's the breakdown: 1. Pick up a new 2012 535i, drive off was very good, I've had an extraordinarily terrible experience with this dealership. Here's the breakdown: 1. Pick up a new 2012 535i, drive off, and the Navigation System doesn't work 2. Take car in for service, navigation is "fixed", and it literally stops functioning as soon as i left the Service bay. Seems like something they might check out, no? 3. Take the car back in, Classic determines that the Navigation Antenna is faulty, and they will need to order one, which will take a few DAYS. 4. 3-4 WEEKS later, after complaining via their "customer feedback survey", i finally hear that the part is now in, and i can now come back in to get it fixed 5. Classic determines that the Navigation Computer is out, as well as the Antenna - they replace both (in theory). 6. I pick up the car, which still has loads of tape all over the top of it, holding down the new antenna fin (annoying) 7. Drive off, and guess what - now the RADIO DOESN'T WORK! 8. Call back, obviously pissed at all of the time wasted and the hassle associated with a brand new $65K car, and get attitude from one of the Service Advisors I will NEVER return to Classic for any Sales or Service, and suggest that any current or prospective BMW owner avoid them at all costs. I chose Classic because it is close to my office, and seemed convenient - poor choice More

I scheduled a week ahead of time a noon service appointment for an oil change and state inspection. Initially, I was told that I would not need a loaner car and that my car should be ready in a li appointment for an oil change and state inspection. Initially, I was told that I would not need a loaner car and that my car should be ready in a little over an hour. An hour-and-a-half later, the service advisor told me that it would be another two to three hours and gave me a loaner car. I was given a disgustingly filthy Chevy Malibu with sticky soda stains in the interior and on the driver-side window. No one from the dealership bothered to call me for the rest of that afternoon or evening, so I was forced to keep the loaner car overnight. Finally, they called me at around 10:00 a.m. the next day telling me that my 3-series was finished (so much for that one hour or time window I was initially provided!). When I arrived to pick-up my car, I had to wait another twenty minutes or so for it to be brought up front. When they brought it up, it was as filthy as the rental car they gave me the previous day. When I asked the service advisor why it hadn't been washed, he told me that the washer was broken. After some further questioning, surprise...it turns out the washer was not broken as I was originally told, and I stood there for another half-an-hour before my car was brought back up front after going through for a wash. I don't typically go out of my way to complain about customer service experiences, but my experience with Classic BMW fell grossly short of my expectations, especially for a three-time Center of Excellence dealership. The general feeling I had from the entire experience was that my business simply was not essential to them. I found it particularly telling that when explaining my plight to the car rental counter clerk, he advised that his wife drives a BMW and only takes it to BMW of Dallas for all service work because of the poor treatment she's received in the past at Classic BMW. I suppose that I'll have to keep this in mind the next time I need service or am in the market for my next vehicle. More