Sewell BMW MINI of Plano

Jim Francis was great. The whole buying experience was pleasant and stress free. Mr. Francis was very knowledgeableand made the entire process very enjoyable. I will tell all my friends. pleasant and stress free. Mr. Francis was very knowledgeableand made the entire process very enjoyable. I will tell all my friends. More

My battery died...before I called Roadside Assistance I called by salesman, Scott Gillis. Do you know he offered to drive to my house to give me a jumpstart? That is incredile! After taking my car in called by salesman, Scott Gillis. Do you know he offered to drive to my house to give me a jumpstart? That is incredile! After taking my car in to service the battery (it started with a jump but I wanted to be absolutely sure it was OK), the service advisor called (Chip...can't remember his last name) and told me they had changed the battery. In addition he had they run diagnostics to make sure the battery wasn't caused by any other issue and realized my service was about due for my brakes (thus saving me a later trip). I cannot tell you how good it makes me feel to get such awesome customer service. I'm an officer at a local company and this is a great example of what I remind my team....deliver service beyond expectations! It makes for happy customers who will remember you and use your services for years to come!! More

I bought a 328i from Classic. I would usually rather have a root canal than car shop but this was by far the easiest and best car buying experience I have ever had. The whole process from walking in the door a root canal than car shop but this was by far the easiest and best car buying experience I have ever had. The whole process from walking in the door (had scheduled an appt) to finance couldn't have been easier. There was no need to negotiate, they gave me a fair deal from the start and were honest and upfront about everything. I would highly recommend them if you are in the market for a BMW. If you go be sure to talk to Douglas Robbins or David Hall (they work together), two of the nicest guys you could ever work with in the car business and they will treat you right. Other than the sales experience I have enjoyed regular car washes at Classic (free) while enjoying TV, WIFI and refreshments in their comfortable sales area, at least while I'm not walking around dreaming of my next BMW. I have had no issues with my BMW but have had an oil change that went off flawlessly. I'm in Classic frequently (gotta drive a clean car) and always feel valued as a customer by everyone there. More

Some small problems here and there have always been handled promptly - Staff generally goes out of their way to help with things that are within reason. This has been especially true of my recent sales handled promptly - Staff generally goes out of their way to help with things that are within reason. This has been especially true of my recent sales purchase experience and interactions with John Berry in sales. He was the same gentleman who was in Service - I recall any conversations with him pleasant, fair, and unbiased. To put it simply - No Bull-...! If you have been here in the past trying to make a new purchase and were unsatisfied, I recommend you give them another chance! More

I went into Classic BMW with one model in mind, however Lon and Pedro spent time to get to know me and asked lots of questions that I hadn't considered in my decission making process. This resulted in the Lon and Pedro spent time to get to know me and asked lots of questions that I hadn't considered in my decission making process. This resulted in the purchase of a car that exceeds my expectations. The service didn't stop there... on an unexpected day of snow in Dallas shortly after getting the car, I was to be 35 miles away for a very important meeting. I had left the house and realized I'd left my wallet at home. There were road closures all over the metroplex and I ended up driving over 50 miles out of my way to get close to my meeting. My gas indicator got to 0 with 5 more miles to go. I was fortunate enough to be close to Classic and coasted into the lot. I went into the sales office and explained my situation, asking if they could put a few gallons of gas in my tank to make it back home. The sales team jumped into high gear and called the service department who pulled my car over to the gas pump and filled my tank. I was able to make it to that very important meeting. Classic BMW is not a dealership, but a partner. I won't buy another car anywhere else! Randy Wallace 02/08/13 More

**Highly recommend Classic BMW's very own Michael Snyder.** My husband and I went to Classic BMW looking to "update/upgrade" our 2010 X5, not sure what we wanted, when we arrived we met Michael who t Snyder.** My husband and I went to Classic BMW looking to "update/upgrade" our 2010 X5, not sure what we wanted, when we arrived we met Michael who took the time to listen to our needs as well as our wants, he made recomendations and worked with us very patiently as we test drove and looked at what I think was EVERY car in their inventory (for 3 days)! Michael never seemed impatient nor was he pushy. After our first day with Michael my husband and I left determined to buy a car from Michael. He was knowledgeable, friendly and understanding. We came back (2 more times) and again looked at more options, it seemed like we needed to get something different than what we had, well Michael again was patient and helped us decide on the perfect X5 for us (it was the first car he showed us 3 days earlier)!! I must say that through this whole process we had out 4 year old son with us, who did not demonstrate as much patience and understanding as Michael. Thank you Michael for being our consultant, advisor, and baby sitter :0)!! We will definitly look for Michael Snyder next time we are looking to update our BMW! ******Thank you Michael Snyder for making this process easy and painless for us!!! ****** xoxo, The Malpicas February 2013 More

Michael was very helpful and patient in finding a car for me. We worked together for several months until we found the right car and the right/good deal (not sure there is such a thing as a great deal). Cl me. We worked together for several months until we found the right car and the right/good deal (not sure there is such a thing as a great deal). Classic had good quantity, quality and variety of inventory, but I had a very specific car in mind. Michael was patient in working with me to drive more and more vehicles, reviewing options and then when we found the right car, working the deal. He is very knowledgable about the operation and option of the many vehicles. More

I purchase my first BMW from a different car dealership. I was not happy with the car and found myself at the servcie part of the BWM dealership. Fell in love with the level of excellence of my service adv I was not happy with the car and found myself at the servcie part of the BWM dealership. Fell in love with the level of excellence of my service advisor and the overall environment. I found a Roger in sales and he was endlessly paitent and did eventually find the perfect car for me. Since buying my car Roger has continued to be patient and kind every time I stop by to ask another question about how to work "this or that". I wouldn't go anywhere else!! Charlotte Zwart More

I will be short and sweet: I got the car I want it and Michael Snyder made my dream come through. Thank you for outstanding service and reasonable price. Olga. Michael Snyder made my dream come through. Thank you for outstanding service and reasonable price. Olga. More

I would recommend Classic BMW to anyone in the area that is interested in purchasing a BMW. Our salesmen was Michael Snyder, and he was very Professional and made our experience in purchasing our first B is interested in purchasing a BMW. Our salesmen was Michael Snyder, and he was very Professional and made our experience in purchasing our first BMW a Wonderful experience!! We love our 535i, and would definitely purchase another BMW from Classic BMW!! Mr. Michael Snyder was very informative in his knowledge of his product (BMW) and made our purchase a easy decision!! More