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Sewell BMW MINI of Plano
Plano, TX
928 Reviews
Building relationships, not selling cars and trucks, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. Sewell is still the family-owned business it always has been. You never get the feeling that "it's just business"; a sense of family and the importance of long-term relationships always come through. You can experience our service at 18 dealerships across Austin, Dallas-Fort Worth, Houston, and San Antonio.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 928 reviews
August 19, 2021
I sent a wire to purchased a 2020 BMW M8 Competition on March 30, 2021. The next day I flew to Dallas to pick up the vehicle and sign all the paperwork. The salesman, Michael Snyder, handled the transacti March 30, 2021. The next day I flew to Dallas to pick up the vehicle and sign all the paperwork. The salesman, Michael Snyder, handled the transaction at the dealership well initially. Then over the next several days, he contacted me about providing insurance, which I ensured the salesman that the Insurance company knew the transaction and had bonded coverage. I finally received proof of insurance from the company and forwarded it to him, but I was completely frustrated by the dealership's lack of professionalism at that time. After three weeks had passed, I contacted the finance team to ask about receiving my title to the vehicle, but no return call. After leaving several more messages, I finally received a call from the Finance Director about trying to contact the original buyer to track down the title. This issue when on for over 4 months, during that time, the vehicle was paid, and I was driving a vehicle without a title. I would have never purchased this vehicle if I had known they did not have immediate access to the original title within a week. Even though I finally received my title at the end of July, when I contacted the Finance Director to let him know they needed to pick up the vehicle due to the lack of title, it suddenly appeared on his desk and was overnighted the next day. This made me think I was driving a stolen vehicle! I have contacted Classic BMW over several weeks to upper management to discuss my complaint and potential resolution without any return calls or communication whatsoever. I have purchased many cars over the years; this is the worst experience ever, and I definitely would not purchase or recommend this dealership or any of its affiliates to anyone! More
by Richard Blair
Employees Worked With
Michael Snyder
August 18, 2021
Our experience with Robin Mccormick has always been outstanding! This time was no different! Amazing service! My husband and i are always impressed with his professionalism. outstanding! This time was no different! Amazing service! My husband and i are always impressed with his professionalism. More
by a_ggordon
Employees Worked With
Robin Mccormick
August 17, 2021
Just bought my 3rd BMW from Robin McCormick with Classic and they treated me so well, would not go anywhere else. Robin makes the process of buying a new car so easy! and they treated me so well, would not go anywhere else. Robin makes the process of buying a new car so easy! More
by Csanders
Employees Worked With
Robin McCormick
August 17, 2021
Robin McCormick was a Joy to work with in the Purchase of my new BMW. Experienced, Professional and made the entire experience worry free. Robin Thank You for delivering my BMW with EXCELLENCE!! Robin even m my new BMW. Experienced, Professional and made the entire experience worry free. Robin Thank You for delivering my BMW with EXCELLENCE!! Robin even made arrangements for two young men to follow me home in my current BMW as I drove the New BMW home! Robin made every aspect a Positive Experience! More
by Jana
Employees Worked With
Robin McCormick
August 15, 2021
Bought first BMW from Classic in 1988, and multiple cars from Robin McCormick since 2003. Robin is customer focused both on the sales and after purchase. Classic is first class in sales and service.. from Robin McCormick since 2003. Robin is customer focused both on the sales and after purchase. Classic is first class in sales and service.. More
by gmparker66
Employees Worked With
Robin McCormick, Katherine Philp
August 10, 2021
I brought my car in to BMW Plano and dealt with Matt Workman. He was very polite and very helpful. It is the place to go and be sure to ask for Matt. Workman. He was very polite and very helpful. It is the place to go and be sure to ask for Matt. More
by angel2charlotte
Employees Worked With
Matt Workman
August 08, 2021
Great service. Great options. Great sales rep Robin McCormick. I do not go anywhere else. I have traded with Robin 3 times since 2012. As busy as he is, he never makes me feel like a number. McCormick. I do not go anywhere else. I have traded with Robin 3 times since 2012. As busy as he is, he never makes me feel like a number. More
by CCoop
Employees Worked With
Robin McCormick
August 06, 2021
I walked in last Monday in order to look at the x6 that was in front of the dealership. Right before walking in we also noticed a Mercedes G-series in front of the dealership and opened the door to take a was in front of the dealership. Right before walking in we also noticed a Mercedes G-series in front of the dealership and opened the door to take a look. A lady (Kassandra Moran) from inside came opening the door and yelled that we were not allowed to open the car because it’s been sold. We were surprised at the rudeness and told her sorry but it was unlocked to begin with. My husband and I the walked in behind her inside of the dealership and again Kassandra Moran was very rude. Upon us entering she looked at us up and down and rolled her eyes. We ignored it and asked to test drive the car. She still gave us an attitude and said we don’t test drive after 6. We were fine with that but the way she treated us was terrible. My husband and I walked out and said there was no way we would be back. We were walking through the parking lot and a very nice man Michael Snyder stopped us and asked if we needed any help. He wasn’t even rushing even though he was on his way home. We told him that we understand we need to come back to test drive which we were fine with and I will give him a call to set up an appointment. I talked to him on Friday and I set an appointment to come back and see him on the following Monday. I showed up and again bumped into Kassandra Moran. Again same rude attitude. When I asked to speak to Michael Snyder she gave me a weird look like I was asking for someone that she didn’t know. I was confused as she said it will be a moment please have a seat. Then she looked at me again and said actually he is no longer with us. I was like since when because I just talked to him Friday and I had an appointment with him. She was like well he is no longer with us. So that’s when I decided to leave because with her rude attitude I didn’t even want to deal with it anymore. I sat in the parking lot for a bit thinking. She upset me so much I had to go back and speak to a manager to complain about my terrible experience not once but twice. I spoke with Olivia Miner. She apologized and said that they would have to talk to Kassandra Moran again. So I was surprise that they have had many complaints and that she is still the one that you see as soon as you walk in. Olivia Miner asked if she could show me a car and I told her I was too upset to even look at anything. I hope that there will have better Customer Service at this dealership in the future. It’s very sad this luxurious dealership that has very rude customer service and losing customers because of it. More
by Rena
Employees Worked With
Kassandra Moran
