Sewell BMW MINI of Plano

Worst Experience Ever. I have bought many cars before from other dealers, but I have never had such a bad experience. My husband and I drove from Arlington to Plano to visi I have bought many cars before from other dealers, but I have never had such a bad experience. My husband and I drove from Arlington to Plano to visit a few dealerships.. I had in mind what I was looking for, and what my budget was. We saw a few cars with the sales man, but he really tried to push a diesel on me. When I clearly made it known that it was not how much I wanted to spend on the purchase. We eventually found another car like the kind I had in mind. Long story short, through the car process there was a comment made to my husband when the sales man didn't like my response to a question. tried to blow it off.. But it really just bugged me. It's rude. I'm not sure if he thought I was a serious customer or what. Because while he was dealing with me, he was also calling his other customers. (They were obviously much more important that we were) when we got to the office to talk numbers or something. He told me to tell him what the price range I was looking for was, so that he could take it to his manager to see what could be done. I told him the proce and he didn't even bother to take it to his manager to review. He looked at me like I was dumb or something. Never did he ask me for my info so he could follow up with me, or anything. My husband and I just looked at each other and got up and said "well, I guess we will keep looking" it was like he just tossed his business card at me. My husband and I ended up going to another dealership and purchasing the exact same car there with even less miles for the price range I was looking for. That sales man at the dealership made an effort to work with me and so did his manager. I am very disappointment with Classic BMW. I have never had such a horrible experience. More

Change Needed I had made a decision to move up to a new model vehicle over the Christmas Holidays. With this in mind, I found myself at multiple dealerships in Plan I had made a decision to move up to a new model vehicle over the Christmas Holidays. With this in mind, I found myself at multiple dealerships in Plano, Texas, ending up at the Classic BMW. Leann McCants was assigned to be my guide on helping me decide on a vehicle that met my requirements and budget. She was extremely helpful, casual, and friendly to where I felt relaxed in which can almost, in most cases, be a strenuous purchasing exercise. Leann was great to work with after the holidays; No pressure, No stress, great understanding and the result...I purchased my first ever BMW. I am happy to say Leann delivered the customer experience I believe every car buyer would want! More

Poor, lazy do nothing employee loounging aroud not helpful I went to the dealership this Sat 1/17/15. I had some concerns and questions about my 2013 BMW that I had for one month. There were many employees sit I went to the dealership this Sat 1/17/15. I had some concerns and questions about my 2013 BMW that I had for one month. There were many employees sitting around doing nothing. There were 2 employees eating cookies in the service department that said they only take care of car washes. The service supervisor refused to talk to me and he sent me to another guy who was reluctant to do anything about my 5 concerns about the car. He was willing to make all sort of excuses than help. I finally decided to get a courtesy car was before I left. However, They said it will take 2.5 hours because they are "busy"!. I was wanting to buy floor mats for my new car, however at that point I was disgusted by my experience and was reluctant to even buy my floor mats from that place. They were stupid and arrogant to where they made me upset with the brand and with my purchase. So much for "excellence in service" !!. I would not go back and don not recommend that dealership. More

Leann made it happen for me! Leann McCants got me into my dream car! I have been wanting a BMW most of my driving life and she made it happen for me this past December. I still Leann McCants got me into my dream car! I have been wanting a BMW most of my driving life and she made it happen for me this past December. I still can't believe it and go look at my 328i just sitting in the garage to make sure it is still "real". She is knowledgeable and the process was so friendly and easy. I don't know why I never did it before now! Guess I was just waiting for her at Classic! More

Classic proved to be a class operation. Multiple BMW buyer from Classic. I had issues with my latest purchase, a 2013 650 Gran Coupe. Beautiful car, but it had some fairly major problems. Multiple BMW buyer from Classic. I had issues with my latest purchase, a 2013 650 Gran Coupe. Beautiful car, but it had some fairly major problems. John Kobell, GM at Classic, stepped in and was my champion with BMW North America. I can't say enough about how customer centric he and the entire staff at Classic BMW was. Long story short, BMW North America facilitated with extra incentives due to my numerous problems, and I'm now in a brand new 2015 M5. It would not have happened if John had not taken the lead and pushed BMW to get me pacified. Great job by John and the entire team at Classic. Tremendous dealership. More

Best Experience Ever Diane and I are very pleased with the X3 CPO. The car is fantastic and the attention received at Classic BMW was superb. Michael Snyder provided exc Diane and I are very pleased with the X3 CPO. The car is fantastic and the attention received at Classic BMW was superb. Michael Snyder provided excellent service taking care of every detail to make our buying experience very easy. He was able to answer all our questions regarding the vehicle and took time teaching us about the newest features of the car. Thank you and we recommend Michael very highly. Rob and Diane Snelling More

Bmw Michael Bilicki, and Eddie Samchez is the best. Michael ,Bilicki is a wonderful sales associate he knows BMW like the back of his hand. He is very professional at BMW, no pressure he just listens Michael ,Bilicki is a wonderful sales associate he knows BMW like the back of his hand. He is very professional at BMW, no pressure he just listens and guides your to your car of your needs. I also met the sales manger Eddie Samchez pre owned sales manager he also was a very big help in my Purchase. I had a great experience with Classic BMW I would recommend to any one!!! Scott O. More

Service Hassles Took the new car in for door fix and to have plates put on. Made it clear several times not to put the plate frame on....of course they put the plate Took the new car in for door fix and to have plates put on. Made it clear several times not to put the plate frame on....of course they put the plate frame on. Also needed to have the driver door fixed as it was not aligned properly and difficult to open. After 2 days they said it was ready - it's worse now than when I dropped it off. More

First Lease Process - Wonderful Experience I just purchased my first lease vehicle from Jim Francis at Classic BMW. He was absolutely wonderful and made the process so quick and simple. Everyon I just purchased my first lease vehicle from Jim Francis at Classic BMW. He was absolutely wonderful and made the process so quick and simple. Everyone at Classic is incredibly helpful and professional. They truly care about their customer's and making sure that every client leaves happy. I have never experienced better customer service! I look forward to being a member of the Classic BMW family for many years to come. More

A classy Classic experience An excellent experience at Classic BMW of Plano. Dreading the usual high-pressure sales pitch we were treated with respect and courtesy. Thanks, Mike An excellent experience at Classic BMW of Plano. Dreading the usual high-pressure sales pitch we were treated with respect and courtesy. Thanks, Mike Snyder! More