Sewell BMW MINI of Plano

Horrible The customer service at this dealership is horrible and the staff is poorly trained (David Record, Carlos Bravo and Jared in service). I have been giv The customer service at this dealership is horrible and the staff is poorly trained (David Record, Carlos Bravo and Jared in service). I have been given misinformation several times about trading in my lease vehicle. I have dealt with several BMW dealerships in the past and Classic BMW was by far my worst customer service experience. I made a complaint to their corporate office days ago and I have yet to be contacted. Although I have traded in one of my vehicles I still own 4 other BMW's and if this is the service I will be receiving I am reconsidering staying with BMW. They are very unprofessional. The dealership has yet to contact me personally after me making several attempts. More

Dealership is awful be aware This place is a trap DoNot Go Here they will RIP you off. Only reason they are still around is there is no competition. They will accuse you" charge y This place is a trap DoNot Go Here they will RIP you off. Only reason they are still around is there is no competition. They will accuse you" charge you and yell at you. I am sorry for BMW as they are being tarnished by this sorry excuse of a dealership. Bend over if you want them to sell you something. you will get better service at Doller General. CLassic BMW thinks customer service is their choice to who ever they pick. Do you want to gamble your time? And be assaulted with their arrogance? More

WOW! Already recommended a friend! WOW! Best service ever... I was interested in buying a coupe and was very serious about it. I met with John Brunson and he gave me all the informat WOW! Best service ever... I was interested in buying a coupe and was very serious about it. I met with John Brunson and he gave me all the information I could have ever wanted on the car. As we talked it became clear that a 5 series they had just received was a way better deal for me both in personality fit and financially. If it weren't for him i'd probably have 2 tickets by now. Instead, i've got what looks to become my favorite car i've owned. John was very professional but super friendly and I feel like he was an advocate for me throughout the process. He even stayed an hour after closing on a Saturday while I signed all the paperwork. Quick responses in communication even while he was at a mav's game. What a great guy and a great dealership to work with. The financials went smooth with no upsell. Picking up the car went quick and efficient. I'll be coming back for my next car for sure and i've already recommended John to a close friend looking to buy soon. Highly, highly recommended. More

Fantastic gender-blind buying experience! Fantastic. I found the car through Car Gurus and it led me to Classic. John Brunson got in touch with me and I went in to Classic and met him and we Fantastic. I found the car through Car Gurus and it led me to Classic. John Brunson got in touch with me and I went in to Classic and met him and we test-drove a few things. My husband was never involved in the process-- it was just me. It was an absolutely gender-blind experience! John is a great listener and is only interested in helping you get what is right for you-- he's there to help you and that's it. He gave me great information and taught me all about the car. Myles in Finance made the purchase process easy and there isn't a lot of upsell pressure for extras-- you learn about them but you can tell that Classic takes care of its people and they aren't forced to sell extras to earn bonuses like they might at other places. I even dropped in a week after purchase and John spent a lot of time with me teaching me more about the incredible nav/entertainment systems in the car. Again, my husband wasn't involved in the process until he came by when I was signing the papers at the end. This is a dealership where everybody is treated as equals and if you walk in there, they assume you're educated and interested no matter who you are. They don't look down on you if you're not wearing designer jeans like they might at other luxury car dealerships. It was a fantastic experience. I have test-driven things at a lot of dealerships lately and my experience with Classic was the best. Don't buy your BMW anywhere else! Dealing with John Brunson was great-- he's like a knowledgeable friend who is absolutely just there to listen, support, and help. I am confident that I can call or text him anytime I need help. You want a great salesman because you are starting an important relationship when you buy a car. Give him a call! See ya; I'm going for a drive. More